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davevanlanen(at)sbcglobal
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 Posted: Tue Feb 14, 2006 4:28 pm Post subject: Return Parts |
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We found a couple of incorrect parts when we inventoried our kit. ZAC is
sending us the correct parts. They asked in their response to please ship
the unusable parts back to them. Is that normal operating procedure? Do we
pay the shipping?
Thanks,
Dave Van Lanen
Madison, WI
601 XL - stabilizer
Do not archive
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601zv(at)ritternet.com
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| Posted: Tue Feb 14, 2006 5:35 pm Post subject: Return Parts |
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I'd say eat the shipping charge. The service from ZAC in such situations is
very good, and it's not a big deal. Possibly later you will make a mistake
shaping or drilling a small part and ZAC will probably send you one no
charge. So don't throw any corners into the smooth round equation of what
goes around comes around, just skew the circle in your favor and don't
quibble over the shipping.
---
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nfivesl(at)yahoo.com
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| Posted: Wed Feb 15, 2006 6:09 am Post subject: Return Parts |
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Dave:
Shirley can give you the ZAC UPS number. Last year
ZAC sent me the wrong parts and sent my parts to
somebody else. We used the ZAC UPS number to swap
packages across the country.
Scott Laughlin
www.cooknwithgas.com
99.99% done wiring radio and intercom
--- Dave VanLanen <davevanlanen(at)sbcglobal.net> wrote:
They asked in their response to please ship the
unusable parts back to them. Is that normal operating
procedure? Do we pay the shipping?
| Quote: | Thanks,
Dave Van Lanen
|
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