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Service Slow Down from Aircraft Spruce.

 
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p.mulwitz(at)worldnet.att
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PostPosted: Tue Jul 10, 2007 9:43 am    Post subject: Service Slow Down from Aircraft Spruce. Reply with quote

Apparently Aircraft Spruce has a new policy for shipping orders via
USPS. In this case (by far the least expensive method of shipping
small orders) they now take two business days to process the order
instead of one. They prepare it on the first day and get it to the
post office on the second day. This is a big reduction in service,
in my experience, since they used to process and ship USPS orders in
the same day up to now.

Perhaps they don't have any competition?

Paul
XL fuselage
do not archive


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ashontz



Joined: 27 Dec 2006
Posts: 723

PostPosted: Fri Jul 20, 2007 10:01 am    Post subject: Re: Service Slow Down from Aircraft Spruce. Reply with quote

p.mulwitz(at)worldnet.att wrote:
Apparently Aircraft Spruce has a new policy for shipping orders via
USPS. In this case (by far the least expensive method of shipping
small orders) they now take two business days to process the order
instead of one. They prepare it on the first day and get it to the
post office on the second day. This is a big reduction in service,
in my experience, since they used to process and ship USPS orders in
the same day up to now.

Perhaps they don't have any competition?

Paul
XL fuselage
do not archive


They've probably cut back on staff because we're moving into a long overdue recession.


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Trainnut01(at)aol.com
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PostPosted: Fri Jul 20, 2007 1:03 pm    Post subject: Service Slow Down from Aircraft Spruce. Reply with quote

I placed an order with ACS Sunday night (online). Received it Tuesday morning. (UPS)
Carroll Jernigan

do not archive

Get a sneak peek of the all-new AOL.com.
[quote][b]


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Aircraft Spruce Info



Joined: 06 Feb 2007
Posts: 14

PostPosted: Fri Jul 20, 2007 3:21 pm    Post subject: Service Slow Down from Aircraft Spruce. Reply with quote

To: Zenith Builders
A customer recently posted a comment regarding Aircraft Spruce’s handling of orders shipped by the USPS. We want to assure all of our customers that we have made no policy changes regarding USPS packages. Shipments by UPS, DHL, FedEx, etc., leave our building the same day they are packaged due to the fact the carrier picks up late in the day; conversely, the post office is closed by the time USPS packages are completed each day. Therefore, we have to transport USPS packages to the post office the next morning.
We appreciate the business we receive from the Zenith builders, and if anyone has any questions or suggestions, please contact us at any time.
Aircraft Spruce Customer Service
Email: [url=mailto:custserv(at)aircraftspruce.com]custserv(at)aircraftspruce.com (custserv(at)aircraftspruce.com)[/url]
Phone: 800-861-3192

[quote][b]


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rstone4(at)hot.rr.com
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PostPosted: Fri Jul 20, 2007 3:55 pm    Post subject: Service Slow Down from Aircraft Spruce. Reply with quote

To whoever wrote the message below, not to worry. Everyone out here in aviation land knows that you guys are the best supply house in the country for airplane builders and restorers. The business Jim Irwin's dad started from scratch reminds me of Wal-mart in this way. You provide goods we need at fair prices and you grow and grow. I really don't see how your competition keeps up with you.

Bob Stone
Harker Heights, Tx
ZodiacXL w/Jabiru 3300
[quote] ---


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naumuk(at)alltel.net
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PostPosted: Sat Jul 21, 2007 5:33 am    Post subject: Service Slow Down from Aircraft Spruce. Reply with quote

All-
ACS catalog prices are quite reasonable- shipping is what kills you.
I'd love to see ACS follow Wal-Marts lead and have an outlet every 10 miles, but if there were that many builders, there wouldn't be any airspace!
do not archive
Bill Naumuk
HDS Fuse/Corvair
Townville, Pa
[quote] ---


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