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Andair problems

 
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snyderbd888(at)sbcglobal.
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PostPosted: Mon Apr 14, 2008 6:38 pm    Post subject: Andair problems Reply with quote
I’ve had an ongoing problem with Andair and I thought that I’d give everyone that was thinking about buying one of their products some insight into their lack of responsiveness and customer service. I purchased a fuel valve for my RV-10 before the valve extensions were available. At Oshkosh 2007 I personally handed them the fuel valve I purchased to be exchanged for one with a six inch extension. The receipt noted the serial number of the fuel valve that I gave them along with a quote for the price of a valve with the extension. I’ve been emailing every 2-3 weeks and I’ve called them a couple of times but here I am almost 9 months later with no fuel valve despite several promised shipping dates. I thought I was dealing with a reputable company but my experience so far has been otherwise.

Bruce Snyder
40353

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bruce_a_lane(at)hotmail.c
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PostPosted: Tue Apr 15, 2008 11:42 am    Post subject: Andair problems Reply with quote
Bruce:

Can't agree more. They make very nice products and have the worlds crappiest service. I purchased two fuel caps for my RV-8 at Sun N Fun last year. They promised to ship them within 4 days. I never got them. Lots of emails, calls etc. Finally, I threatened to report them to my credit card company and they promised to send the caps right away and give me a 10% discount for my trouble. Still never got my gas caps. Only good news is to the best of my knowledge them never charged my credit card either.

They are embarrassingly bad at customer service.

bruce


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From: snyderbd888(at)sbcglobal.net
To: rv10-list(at)matronics.com
Subject: Andair problems
Date: Mon, 14 Apr 2008 22:35:54 -0400

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I’ve had an ongoing problem with Andair and I thought that I’d give everyone that was thinking about buying one of their products some insight into their lack of responsiveness and customer service. I purchased a fuel valve for my RV-10 before the valve extensions were available. At Oshkosh 2007 I personally handed them the fuel valve I purchased to be exchanged for one with a six inch extension. The receipt noted the serial number of the fuel valve that I gave them along with a quote for the price of a valve with the extension. I’ve been emailing every 2-3 weeks and I’ve called them a couple of times but here I am almost 9 months later with no fuel valve despite several promised shipping dates. I thought I was dealing with a reputable company but my experience so far has been otherwise.

Bruce Snyder
40353

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Mike Whisky



Joined: 05 Jun 2006
Posts: 336
Location: Switzerland
PostPosted: Tue Apr 15, 2008 12:08 pm    Post subject: Re: Andair problems Reply with quote
Sorry to hear that. I personally had good experience with exchanging the fuel valve with the extension version.

Hope they improve their service.

Michael

www.wellenzohn.net (FWF)

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