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R. Hankins
Joined: 18 Jan 2006
Posts: 185
Location: Grants Pass, Oregon
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 Posted: Thu May 15, 2008 9:09 pm Post subject: CPS Sucks! |
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I finally got credited for the corroded piston pins that I returned to CPS, or sort of. For the privilege of returning DEFECTIVE parts , I was charged a $14.49 restocking fee. I guess that means some other poor sap is going to receive my corroded piston pins and be told to "scotch bright" the rust off as I was. Please humor me as I try to steer enough customers away from them as possible. They are too far away to show up and take $14.49 out of their hide, but I would sure like to.
Can you say "not happy" boys and girls?
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Roger in Oregon
1992 KXP 503 - N1782C |
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The BaronVonEvil
Joined: 23 Jun 2006
Posts: 76
Location: Walla Walla, WA.
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| Posted: Thu May 15, 2008 10:08 pm Post subject: CPS Sucks! |
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Hey Mr Hankins,
I doubt if there ever will be a chance again but, ff you ever have the same
type of hassle again I suggest you take digital pics or movies of the "New
parts"and post it to YouTube for all to see..
Hope it never happens again,
BaronVonEvil
---
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russ(at)rkiphoto.com
Guest
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| Posted: Fri May 16, 2008 7:08 am Post subject: CPS Sucks! |
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Roger
Why not report it all to the Calif Consumer Affairs Dept? These guys
are actually endangering lives --
do not archive
On May 16, 2008, at 1:09 AM, R. Hankins wrote:
| Quote: |
I finally got credited for the corroded piston pins that I returned
to CPS, or sort of. For the privilege of returning DEFECTIVE
parts , I was charged a $14.49 restocking fee. I guess that means
some other poor sap is going to receive my corroded piston pins and
be told to "scotch bright" the rust off as I was. Please humor me
as I try to steer enough customers away from them as possible.
They are too far away to show up and take $14.49 out of their hide,
but I would sure like to.
Can you say "not happy" boys and girls?
--------
Roger in Oregon
1992 KXP 503 - N1782C
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=183398#183398
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R. Hankins
Joined: 18 Jan 2006
Posts: 185
Location: Grants Pass, Oregon
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| Posted: Mon May 19, 2008 2:18 pm Post subject: Re: CPS Sucks! |
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Just to be fair, I must post that after many minutes on hold this morning, CPS agreed to refund the full amount for the returned piston pins. So it would appear that if one keeps one's tracking numbers and doesn't mind spending a good amount of time on the phone, CPS will not rip you off. Mess up your order, lose your return, charge you a restock for returned bad parts-YES; Make it right after many phone calls, YES; Frustrating to do business with, YES; Rip you off, NO. Will I order there again? NO!
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Roger in Oregon
1992 KXP 503 - N1782C |
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