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Vans 540 sales with free shipping - extra charges resolved

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MauleDriver(at)nc.rr.com
Guest

Posted: Fri Jul 18, 2008 8:08 am Post subject: Vans 540 sales with free shipping - extra charges resolved

I acquired (always a good word when paying more money than the gut can 

stand) an IO540 thru Vans during the sale.  The offer included free 

shipping.



Well, it all worked well and the engine was delivered without charge.  

However, a week later, I was invoiced by USF Holland for a $94 "liftgate 

service delivery" charge.  Hmmmmm.



I'm thinking that few if any builders would ever be able to take 

delivery other than by "liftgate".  I don't have a forklift or a loading 

dock, do you?



I called Holland and got no where.  I called Vans and they pointed me at 

Lycoming.  After faxing the invoice a few times and a little back and 

forth, Lycoming agreed that I should not be charged and will take care 

of it. 



I personally think it was a "gee with fuel prices hitting the roof let's 

make sure we squeeze revenue from anywhere we can" charge from the 

shipping company.  I sympathize.  However, if it had been a legitimate 

charge, they would have insisted on acceptance before operating the lift 

gate.



In any case, everyone did what they should have.  Thanks Vans and 

Lycoming for getting it resolved.



Bill "finally riveting the bottom skins on and waiting on the FWF kit" 

Watson

do not archive

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orchidman

Joined: 10 Jul 2006
Posts: 277
Location: Oklahoma City - KRCE

Posted: Fri Jul 18, 2008 8:37 am Post subject: Re: Vans 540 sales with free shipping - extra charges resolv

I have had all my 'kits' shipped 'Customer Pickup' at the shippers dock.



That way there are no extra fees and I don't have to worry about being somewhere at a specific time.  They load the crates on the trailer and I am off to the hanger.  Parts of my fuselage and finishing kits (ordered and shipped at the same time) stayed on the trailer for over a month.  I just knocked the crates apart and inventoried them right there.

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_________________
Gary Blankenbiller
RV10 - # 40674
(N2GB Flying)

wcurtis(at)nerv10.com
Guest

Posted: Fri Jul 18, 2008 9:38 am Post subject: Vans 540 sales with free shipping - extra charges resolved

My first empcone kit arrived on a semi and it was for me and the driver to "unload" those two heavy boxes--wasn't easy.



Since then, instead of having the shipping company home deliver, I rent a UHaul RT trailer and go pick it up from the local shipping facility.  You can then unpack the kit while the box is still on the RT trailer at your leisure.  Rental for the RT trailer is less than $30 per 24 hours and you usually save about $80 to eliminate the home delivery portion from the freight company.  I've done this with all the kits following the empcone and it has worked out really well.



This may not have helped since you were not aware of the "lift-gate service delivery" charge, but something to consider.  Oh, the FWF kit is pretty small in comparison and I think came via UPS.



William

http://nerv10.com/wcurtis/ 



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