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Rotax-Owners Starts charging for Info
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rampil

Joined: 04 May 2007
Posts: 870

Posted: Mon Feb 08, 2010 6:46 am Post subject: Rotax-Owners Starts charging for Info

Along with the new carb video, the site now wants everyone to re-register

and push us to subscribe for $50/yr for access to documents and videos.



Personally, I think plunking down $15 - 25,000 for an engine which

has statutory maintenance requirements should entitle buyers to free

tech support.



Fie on Rotax for nickel and diming its customers!

_________________
Ira N224XS

Blumax008(at)aol.com
Guest

Posted: Mon Feb 08, 2010 6:54 am Post subject: Rotax-Owners Starts charging for Info

They must've got that idea from Dell Computers.  

  [quote][b]

imap8ntr(at)cox.net
Guest

Posted: Mon Feb 08, 2010 7:24 am Post subject: Rotax-Owners Starts charging for Info

Pushing Rotax owners to subscribe for a fee to access documents is a very 

bad move on their part.  It is to their advantage to get directives out to 

cutomers to avoid liability.  I guess they did not learn their lesson by 

their legal battles during the past few years. I had always felt Rotax 

dissemination of issues was scanty at best.  This is one reason why I sold 

my aircraft last year to get out from under Rotax lousy support.  I 

purchased a new LSA airplane and opted to have a Jabiru engine.  When there 

is an issue I get the SD mained to me and giving me good hard documentation. 

I am spoiled now with good support and dont have to pay a "fee" to access 

this support.



Ivan

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ricklach

Joined: 20 Jun 2006
Posts: 127
Location: Kernville, Calif.

Posted: Mon Feb 08, 2010 8:16 am Post subject: Re: Rotax-Owners Starts charging for Info

It's time to make yourself heard. I for one and my customers are fed-up with the Rotax Gold Standard. This move of charging $50.00 per registered member, and they boast a 32,000 membership, makes them and instant $1,600,000.00 dollars for what was a free service. It sure doesn't cost them $1,600,000.00 to manage a web site and make a few videos.



If your as upset as I am tell them at: info(at)rotax-owner.com



Rick

_________________
701Driver
N35 26.700, W118 16.743

Geoff Heap

Joined: 12 Jan 2006
Posts: 266
Location: Lindenwold, New Jersey

Posted: Mon Feb 08, 2010 9:46 am Post subject: Re: Rotax-Owners Starts charging for Info

I already gave $17,000. Don't tell me they spent it already. I'm off to email them what I think....Geoff

AV8ORJWC

Joined: 13 Jul 2006
Posts: 1149
Location: Aurora, Oregon "Home of VANS"

Posted: Mon Feb 08, 2010 11:02 am Post subject: Rotax-Owners Starts charging for Info

As a counterpoint.  Beechcraft wants $175 whether you take their time

for 1 minute or 59.9 minutes.  They are trying to stay financially

viable in challenging times.



Hope your wish comes true.  I am worried most manufacturers are going to

declare Tech Support a "Profit Center".



John Cox



--

rampil

Joined: 04 May 2007
Posts: 870

Posted: Mon Feb 08, 2010 11:15 am Post subject: Re: Rotax-Owners Starts charging for Info

Anyone who owns a Beech is implicitly asking to be overcharged.



This is the Rotax forum.  Rotax owners are supposed to be Cost-Efficient!



Squeezing loyal customers by changing the rules after they commit will

loose more money than they will realize from this scheme. Not to mention

the hard feelings.

_________________
Ira N224XS

Roger Lee

Joined: 10 Jan 2006
Posts: 1464
Location: Tucson, Az.

Posted: Mon Feb 08, 2010 11:47 am Post subject: Re: Rotax-Owners Starts charging for Info

Hi Guys,



I'm not sure where the $50 comes in? When I registered a few days back it was $19.95. I just looked again and that is what it wanted to charge me for a 1 year subscription. Maybe I missed something? You can register for free and still get your SB's, just not all the other videos.

_________________
Roger Lee
Tucson, Az.
Rotax Instructor & Rotax IRC
Light Sport Repairman
Home 520-574-1080 TRY HOME FIRST
Cell 520-349-7056

imap8ntr(at)cox.net
Guest

Posted: Mon Feb 08, 2010 12:05 pm Post subject: Rotax-Owners Starts charging for Info

50 or 19.95,  or 10,000.  What's the difference.  It is the principle.  With 

the economy the way it is they should be rolling out the red carpet for us. 

Lots of other choices in the competition.  As far as i am concerned now, 

they lost the game.

ivan



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AV8ORJWC

Joined: 13 Jul 2006
Posts: 1149
Location: Aurora, Oregon "Home of VANS"

Posted: Mon Feb 08, 2010 12:08 pm Post subject: Rotax-Owners Starts charging for Info

Something for nothing is exactly what you pay for it.  The comment was

only meant to be an indicator that service is a value and some think it

merits compensation.  I agree that $175 is a bit steep.  Asking for ones

service for nothing a bit bold.



Good luck with your project.



John



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sdemeyer

Joined: 31 Jul 2009
Posts: 45

Posted: Mon Feb 08, 2010 12:23 pm Post subject: Re: Rotax-Owners Starts charging for Info

I don't think $19.95 is unreasonable. This can be easily made up in one DIY  "Carb Sync" procedure versus paying someone. I am in Information Technology for a living and I know first hand how expensive this stuff is to purchase and maintain. Personally, the valuable information obtained from Rotax-Owners is worth $19.95 to me.



Scott

rampil

Joined: 04 May 2007
Posts: 870

Posted: Mon Feb 08, 2010 2:33 pm Post subject: Re: Rotax-Owners Starts charging for Info

Hi Roger,



The fee for subscription is $49.95 as it says with a "Special" temporary

price of $19.95.

For everyone up until today, the agreed to deal with tech support,(

which by the way, is only a web site with service documents, not

live person voice support like with Beech!), was it is free to customers.



That means every one who bought an engine did so under those conditions.



Now, without prior notice they want to charge for web site access.



This is unfair and poor business practice.

And of course its another $50 to register to take a course now too, for no added value to the customer.

_________________
Ira N224XS

craig(at)craigandjean.com
Guest

Posted: Mon Feb 08, 2010 2:47 pm Post subject: Rotax-Owners Starts charging for Info

Really, I have never received any communication on issues from Jabiru. I'm

in the US and my engine was purchased from Jabiru/USA.



-- Craig 



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Roger Lee

Joined: 10 Jan 2006
Posts: 1464
Location: Tucson, Az.

Posted: Mon Feb 08, 2010 3:24 pm Post subject: Re: Rotax-Owners Starts charging for Info

I'm not happy about the fees any more than anyone else, but I don't see much of a choice. They are doing like everyone else, including the government, trying to make up differences in the bottom line due to the economy. I'm in the same boat with all of you.

p.s.

I just looked it is still $19.95 until March 31st, 2010

_________________
Roger Lee
Tucson, Az.
Rotax Instructor & Rotax IRC
Light Sport Repairman
Home 520-574-1080 TRY HOME FIRST
Cell 520-349-7056

Float Flyr

Joined: 19 Jul 2006
Posts: 2704
Location: Campbellton, Newfoundland

Posted: Mon Feb 08, 2010 5:06 pm Post subject: Rotax-Owners Starts charging for Info

What they are doing is:

* increasing the value of lists like this

* Trying to convince customers to go elsewhere

* Increasing their liability

Noel



--

_________________
Noel Loveys
Kitfox III-A
Aerocet 1100 Floats

Float Flyr

Joined: 19 Jul 2006
Posts: 2704
Location: Campbellton, Newfoundland

Posted: Mon Feb 08, 2010 5:13 pm Post subject: Rotax-Owners Starts charging for Info

Then again there is the fact that the only ones interested in that

particular product are either customers or people who want to keep their

product working properly.



Noel



--

_________________
Noel Loveys
Kitfox III-A
Aerocet 1100 Floats

pchristensen10(at)austin.
Guest

Posted: Mon Feb 08, 2010 5:28 pm Post subject: Rotax-Owners Starts charging for Info

Well, I paid my $19.95 and have the videos and other documents downloaded to 

my computer.  I'll worry about next year later.  I've put their info to good 

use for free for so long and don't begrudge their small charge.



Pete

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Thom Riddle

Joined: 10 Jan 2006
Posts: 1597
Location: Buffalo, NY, USA (9G0)

Posted: Tue Feb 09, 2010 5:19 am Post subject: Re: Rotax-Owners Starts charging for Info

The Rotax gold standard, as someone put it, has gotten to be too much for many of us. I've owned 6 airplanes with Rotax engines, 3 2-strokers and 3 912 engines. 



Last year I bailed out and now fly an airplane with a Jabiru engine and am happy with the switch. I like the 912 just a little better, mostly for the PSRU, but not enough to pay the extra costs.

_________________
Thom Riddle
Buffalo, NY (9G0)

Don't worry about old age... it doesn't last very long.
- Anonymous

iweshuff

Joined: 09 Feb 2009
Posts: 2
Location: Plano, TX

Posted: Tue Feb 09, 2010 7:11 pm Post subject: Re: Rotax-Owners Starts charging for Info

It has always been my impression that Rotax-owers.com is not Rotax the company, but only Rotax authorized. In other words, I think they are a couple of guys trying to make a few bucks on the side by supplying a service.  A service that I need and appreciate.  Most of which is still free.

Wes

kevann(at)gotsky.com
Guest

Posted: Wed Feb 10, 2010 5:47 am Post subject: Rotax-Owners Starts charging for Info

ROAN is run by the folks at Rotech in Vernon, BC. They do a great job of 

educating Rotax owners.

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