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Brian Davies
Joined: 10 Jan 2006
Posts: 124
Location: uk
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 Posted: Wed May 12, 2010 9:53 am Post subject: Europa Company Spares support |
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There have been a number of complaints regarding the supply of spares from the factory of late so I thought you might be interested in my experience. Yesterday afternoon I spotted that one of the rubber tubes connecting the carbs to the plenum chamber on my 912S was cracked. I phoned Europa late afternoon and two new rubber tubes arrived in the mail at 10 o'clock today.
Can't get better than that! Clearly, if they have the part they work hard to ship as soon as possible.
Brian Davies
[quote][b]
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MJKTuck(at)cs.com
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| Posted: Wed May 12, 2010 5:33 pm Post subject: Europa Company Spares support |
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Every time I look at the Parts and Accessories page on the Europa
Aircraft website it just has 'tba' for the price so I don't see how you
can order anything.
Martin Tuck
Europa N152MT
Wichita, Kansas
Brian Davies wrote:
| Quote: | There have been a number of complaints regarding the supply of spares
from the factory of late so I thought you might be interested in my
experience. Yesterday afternoon I spotted that one of the rubber
tubes connecting the carbs to the plenum chamber on my 912S was
cracked. I phoned Europa late afternoon and two new rubber tubes
arrived in the mail at 10 o'clock today.
Can't get better than that! Clearly, if they have the part they work
hard to ship as soon as possible.
Brian Davies
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| | - The Matronics Europa-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?Europa-List |
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grahamsingleton(at)btinte
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| Posted: Wed May 12, 2010 10:17 pm Post subject: Europa Company Spares support |
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Brian
I heard that there was a bad batch of rubber carb tubes, Neil France had his 1 year old ones fail recently 100 miles from home.
Graham
From: Brian Davies <bdavies(at)dircon.co.uk>
To: europa-list(at)matronics.com
Sent: Wednesday, 12 May, 2010 18:52:16
Subject: Europa Company Spares support
There have been a number of complaints regarding the supply of spares from the factory of late so I thought you might be interested in my experience. Yesterday afternoon I spotted that one of the rubber tubes connecting the carbs to the plenum chamber on my 912S was cracked. I phoned Europa late afternoon and two new rubber tubes arrived in the mail at 10 o'clock today.
Can't get better than that! Clearly, if they have the part they work hard to ship as soon as possible.
Brian Davies
[quote]http:/rel="nofollow" target="_blank" href="http://forums.matronics.com">htt========================
://www.matronics.com/contribution">http://www.matronics.com/contribution[b]
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Brian Davies
Joined: 10 Jan 2006
Posts: 124
Location: uk
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| Posted: Wed May 12, 2010 11:55 pm Post subject: Europa Company Spares support |
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Hi Martin,
They don't appear to have their act together yet regarding online ordering,
following the introduction of a new stock control system. Although it is far
from convenient for someone in the USA, telephone contact seems the best
bet. This was also the case when Roger and John were handling spares supply.
As with most companies, the more direct feedback we give them, good and bad,
the better chance that they will respond to our needs.
Regards
Brian
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