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Who's in charge at Aircraft spruce?

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recapen(at)earthlink.net
Guest

Posted: Sun Oct 02, 2011 6:10 am Post subject: Who's in charge at Aircraft spruce?

Folks,  

   

I need some contact information….   

   

Generally, I have gotten good quality and service from these folks – not really trying to bash them – so I won’t provide the details yet.  I want to provide them with one more chance to get it right and improve their business process to provide a satisfaction level.  

   

So, who is in charge at Aircraft Spruce?   I have already talked to a bunch of folks there – but no-one that I consider ‘in-charge’ yet.  

   

Ralph Capen  

   

   

       [quote][b]

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pietflyr(at)bellsouth.net
Guest

Posted: Sun Oct 02, 2011 7:26 am Post subject: Who's in charge at Aircraft spruce?

Try Jim Erwin.  He’s the Prsident.  

         

  

From: owner-rv10-list-server(at)matronics.com [mailto:owner-rv10-list-server(at)matronics.com] On Behalf Of Ralph E. Capen

 Sent: Sunday, October 02, 2011 10:12 AM

 To: rv-list(at)matronics.com; rv10-list(at)matronics.com

 Subject: Who's in charge at Aircraft spruce?  

  

   

Folks,  

   

I need some contact information….   

   

Generally, I have gotten good quality and service from these folks – not really trying to bash them – so I won’t provide the details yet.  I want to provide them with one more chance to get it right and improve their business process to provide a satisfaction level.  

   

So, who is in charge at Aircraft Spruce?   I have already talked to a bunch of folks there – but no-one that I consider ‘in-charge’ yet.  

   

Ralph Capen  

   

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       [quote][b]

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n801bh(at)netzero.com
Guest

Posted: Sun Oct 02, 2011 10:08 am Post subject: Who's in charge at Aircraft spruce?

For years they gave me GREAT service,, then awhile back I got some  4130 tubing for engine mounts... I ordered 36" pieces and plan my waste to be the minimum.. They shipped 35 1/4 " stock but billed me for 36"... I made one posting on the internet and within a day I got a personal email from Jim,,  he researched the "issue" and made it good instantly. I had the correct lengths the next day and he even followed up with a email confirming I was satisfied.... I was. Big companies can have some hiccups as they grow and in my eyes ACS does its best to address them as they arise. IMHO. YMMV. 

do not archive

Ben Haas

N801BH

www.haaspowerair.com



--------

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Bob Turner

Joined: 03 Jan 2009
Posts: 885
Location: Castro Valley, CA

Posted: Sun Oct 02, 2011 1:59 pm Post subject: Re: Who's in charge at Aircraft spruce?

"Ditto": Jim read a minor ACS complaint of mine here, and promptly fixed it. Here's his email:

	jimirwin(at)aircraftspruce.com

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_________________
Bob Turner
RV-10 QB

rv10flyer(at)verizon.net
Guest

Posted: Sun Oct 02, 2011 2:02 pm Post subject: Who's in charge at Aircraft spruce?

I have dealt with the Corona side, which is where Jim Irwin and his family  are located. I never needed to talk to them as I have had issues resolved.  Recently I ordered a N number. Forget the cost but the shipping for the 2 vinyl  strips was $12.95. I was quite upset as another company charges $20 for the NO  number and $2.21 for shipping. I called and spoke with someone out East. Told me  it was too bad.. I was upset. Called later and spoke with someone in Corona  customer service. She told me not to worry about it as she would take care of  it. She credited my credit card and charged me $2 for shipping.

 The difference in the two attitudes was night and day. Call the West coast  number (not 800) and try your issue again, if you go no where, tell them you  want the issue escalated, should not need to go that far, if you do call back  and ask to speak with Jim.

 They care about customers, I trust they will take care of you.

    

  From: Ralph E. Capen (recapen(at)earthlink.net) 

 Sent: Sunday, October 02, 2011 7:12 AM

 To: rv-list(at)matronics.com (rv-list(at)matronics.com) ; rv10-list(at)matronics.com (rv10-list(at)matronics.com) 

 Subject: Who's in charge at Aircraft  spruce?

  



   

Folks, 

  

I need some contact information….  

  

Generally, I have gotten good quality and service from these  folks – not really trying to bash them – so I won’t provide the details  yet.  I want to provide them with one more chance to get it right and  improve their business process to provide a satisfaction level. 

  

So, who is in charge at Aircraft  Spruce?   I have already talked to a bunch of folks there – but no-one  that I consider ‘in-charge’ yet. 

  

Ralph Capen 

  

 

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