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rjdaugh(at)rapidnet.com
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 Posted: Wed Jun 28, 2006 6:47 am Post subject: Garmin Service |
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This is a pat on the back to Garmin.
My GPS map 196 started cutting off at random times and then was hard to turn
on. I called customer support and after describing what it was doing they
said to send it in. A few days later, I received a new one to replace my
old one.
That is good support!
Randy
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Michel
Joined: 10 Jan 2006
Posts: 966
Location: Norway
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| Posted: Wed Jun 28, 2006 8:28 am Post subject: Garmin Service |
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On Jun 28, 2006, at 4:45 PM, Randy Daughenbaugh wrote:
| Quote: | That is good support!
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Indeed, Randy. Thanks for sharing also the good news! ... the world can
do with some good news, now and then, isn't it?
Cheers,
Michel
do not archive
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Kitfox 3 - Jabiru 2200 |
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Aerobatics(at)aol.com
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| Posted: Wed Jun 28, 2006 11:27 am Post subject: Garmin Service |
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In a message dated 6/28/2006 9:48:17 A.M. Central Daylight Time, rjdaugh(at)rapidnet.com writes:
| Quote: | This is a pat on the back to Garmin.
My GPS map 196 started cutting off at random times and then was hard to turn
on. I called customer support and after describing what it was doing they
said to send it in. A few days later, I received a new one to replace my
old one.
That is good support!
Randy |
I have IQ 3600 by Garmin and sat on it... ops, there went that nice color screen. Totally my fault and I have had it for 2 years. It was replaced with a new unit with all updates for 75 bucks, and that included next day shipping!
I also have a old 195, works perfectly
You get what you pay for. I would buy another Garmin in a heart beat.
Dave
KF2 582 Blue head
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Rex Hefferan
Joined: 10 Jan 2006
Posts: 147
Location: Olney Springs, Colorado USA "NOT a Kitpig"
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| Posted: Wed Jun 28, 2006 5:18 pm Post subject: Garmin Service |
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A few years ago I was on a road trip with my 12Map on I-70 approaching
Kansas City and noticed a waypoint named GARMIN. Garmin Headquarters! I
had been having a problem with the backlight and thought maybe I will
just stop in and see about getting it fixed. I expected to fill in forms
and leave it with them to be fixed and shipped to my home a few days
later. They were not set up for walk in support, but within 10 minutes I
had a new unit with all my memory copied. I still have the 1st units PC
cable and manual since it was not with me on the trip.
I agree, Garmin has great customer support.
Rex
Florida/Colorado
Randy Daughenbaugh wrote:
| Quote: |
This is a pat on the back to Garmin.
My GPS map 196 started cutting off at random times and then was hard to turn
on. I called customer support and after describing what it was doing they
said to send it in. A few days later, I received a new one to replace my
old one.
That is good support!
Randy
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_________________
Rex
N740GP - M2/582
Colorado |
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dave(at)cfisher.com
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| Posted: Thu Jun 29, 2006 2:33 am Post subject: Garmin Service |
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I had a 196 Garmin that I sent in for repairs. They charged flat fee of 200$ and it came back within 2 weeks.
They told me that they would fix or replace for the flat fee.
Great deal and great service .
Dave
[quote] ---
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Bill Willyard
Joined: 10 Jan 2006
Posts: 34
Location: Grandville, Michigan U.S.A.
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| Posted: Thu Jun 29, 2006 3:39 am Post subject: Garmin Service |
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Don't expect this kind of support from Garmin with there automotive GPS units. They are unreliable and the customer support phone numbers are always busy.
Bill W.
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| Quote: | --> Kitfox-List message posted by: "Randy Daughenbaugh" <rjdaugh(at)rapidnet.com ([email]rjdaugh%40rapidnet.com[/email])>
This is a pat on the back to Garmin.
My GPS map 196 started cutting off at random times and then was hard to turn
on. I called customer support and after describing what it was doing they
said to send it in. A few days later, I received a new one to replace my
old one.
That is good support!
Randy
|
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_________________
Bill Willyard
Classic IV 912UL |
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Aerobatics(at)aol.com
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| Posted: Thu Jun 29, 2006 5:31 am Post subject: Garmin Service |
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In a message dated 6/29/2006 6:41:19 A.M. Central Daylight Time, wwillyard(at)aol.com writes:
| Quote: | Don't expect this kind of support from Garmin with there automotive GPS units. They are unreliable and the customer support phone numbers are always busy.
Bill W.
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My good service from Garmin was with a car unit...... I was very happy.
Good luck,
Dave
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