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The New Kolb Aircraft Co.

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lcottrell

Joined: 29 May 2006
Posts: 1494
Location: Jordan Valley, Or

Posted: Tue Jul 18, 2006 3:42 pm Post subject: The New Kolb Aircraft Co.

Hi,

 I know that there was a thread recently about TNK not being  helpful. I also know that it was answered by quite a few people that their  experience had been a lot different. Even though the answer has been given in  the affirmative I wanted to relate what happened to me today. 

  

 I am buying some used parts from Terry Davis, legs and axles.  The deal was that I should give him half the new cost, which is a great deal for  me. The only way that I could find that information was to call TNK. Now I have  to say that it takes a lot of balls to call a company that makes it living by  selling us parts and planes and ask them to help you save money. I put it off  until I was feeling guilty about not getting Terry any money. ( I had written  him once hoping that he would just set a price, he wouldn't) So I called Travis  today at TNK, and I was honest with him, told him what I was about, tried to  apologize for being such a jerk. He would have none of it and gave me the  information that I needed, and much more besides. He also lamented the rise in  prices that every thing from metal to nuts and bolts that they had to pass on to  the customer. I am not sure how any conversation with the guys at TNK could be  confused with not being helpful at all. I have dealt with both companies, old  and new, and I have to tell you that this one is one of the easiest that I  have ever found.

  

 Count me as a fan!

 Larry, Oregon

Ralph Hoover

Joined: 09 Jan 2006
Posts: 206
Location: Central Ohio

Posted: Tue Jul 18, 2006 4:12 pm Post subject: Re: The New Kolb Aircraft Co.

I second that emotion! I have spoken to and been a pain in the touchÃ© to almost everyone at TNK and they have not even batted an eye. I have called on a Monday and on a Friday, no difference. They have answered questions pertaining to the Old Kolb Company with as much enthusiasm as if they were selling you a new Kolb. I have never dealt with any other plane manufacturer, but I have considerable experience in the business world with Manufacturers, Wholesalers, Distributors and Dealers of all sorts of Industrial, Commercial and end user products and I can emphatically say "each and everyone of these business could learn a great lesson from each and every individual that is allowed to pick-up a phone at TNK Aircraft Company. I am Blessed  by that relationship and not one time have they tried to rush me off or not gotten back to me when they said they would. 



In the Business world of today they are "Certified FREAKS"! I somewhat remember many many years ago that almost every legitimate business treated me like that. What happened?



Satisifed Ralph of Ohio

John Cooley

Joined: 10 Jan 2006
Posts: 17
Location: Lucedale, Ms.

Posted: Tue Jul 18, 2006 4:37 pm Post subject: The New Kolb Aircraft Co.

Hi Gang,  

I think the New Kolb folks are a great bunch of people and will try to help when possible. I know I have talked to Travis several times and he has been very cordial and helpful, more so than he has to be.   

I believe the confusion about them not being helpful is when we call and ask for parts for a plane that they don’t build or sell, such as a Twinstar Mark II, ultrastar, original Firestars etc. The planes that were no longer being sold when the Kolb company swapped hands are not supported by the TNK bunch and therefore they can’t help with supplying parts for them, but that is what this great list is for. Most of the time someone on the list knows that a particular part for a Mark II is the same as what is currently on the Firestars and can be ordered that way. That might not always be the case, but lots of times it is.   

My 2 cents.   

   

Do not archive  

   

Take care,  

John Cooley     

     

QUOTE:  

   

Hi,  

    

I know that there was a thread recently about TNK not being helpful. I also know that it was answered by quite a few people that their experience had been a lot different. Even though the answer has been given in the affirmative I wanted to relate what happened to me today.   

    

   

    

I am not sure how any conversation with the guys at TNK could be confused with not being helpful at all. I have dealt with both companies, old and new, and I have to tell you that this one is one of the easiest that I have ever found.  

    

   

    

Count me as a fan!  

    

Larry, Oregon

_________________
Be Safe,
John Cooley

travis(at)tnkolbaircraft.
Guest

Posted: Wed Jul 19, 2006 10:40 am Post subject: The New Kolb Aircraft Co.

Thank you Larry very much Sir  for the kind  words Always glad to help

  

                                                                                    Travis (at) Kolb

 [quote]   ---

Roger Lee

Joined: 10 Jan 2006
Posts: 1464
Location: Tucson, Az.

Posted: Wed Jul 19, 2006 1:14 pm Post subject: Re: The New Kolb Aircraft Co.

Hi All,



I to have had nothing but great service, support and help from the group at TNK. 

TNK if you read this , Thank You!



Roger Lee

Tucson,Az

_________________
Roger Lee
Tucson, Az.
Rotax Instructor & Rotax IRC
Light Sport Repairman
Home 520-574-1080 TRY HOME FIRST
Cell 520-349-7056

Ralph Hoover

Joined: 09 Jan 2006
Posts: 206
Location: Central Ohio

Posted: Wed Jul 19, 2006 2:55 pm Post subject: Re: The New Kolb Aircraft Co.

I smell a HUGE discount for each and every one of the previous responders to thsi thread!



Unfortunatly, I have no control of TNK's pocketbook! But I probably, because of the heat in Ohio right now, do smell!



Ohio Ralph

Craig.Nelson(at)heraeus.c
Guest

Posted: Wed Jul 19, 2006 5:15 pm Post subject: The New Kolb Aircraft Co.

Travis thank you for all your support over the past 6 years you have always Ben there for me and have gone the extra mile for the milows. Travis has helped us even when there are not only so many aircraft that TNK did not build or engineer but to keep up with changes and improvements on the current aircraft. He has gone out of his way to get parts that are no longer made at TNK. If you can give him an example he can get her done. We love these little birds and it is refreshing when someone goes beyond expectations of the employer and gives thankless service!!!!!!!!!!!!! Again from Milow Tim and Uncle craig thanks Travis and TNK  

Uncle craig  

Do not archive  

         

  

From: owner-kolb-list-server(at)matronics.com [mailto:owner-kolb-list-server(at)matronics.com] On Behalf Of Travis Brown

 Sent: Wednesday, July 19, 2006 11:38 AM

 To: kolb-list(at)matronics.com

 Subject: Re: The New Kolb Aircraft Co.  

  

     

Thank you Larry very much Sir  for the kind words Always glad to help  

    

   

    

                                                                                  Travis (at) Kolb  

  [quote]    

---

ElleryWeld(at)aol.com
Guest

Posted: Wed Jul 19, 2006 7:19 pm Post subject: The New Kolb Aircraft Co.

Now that's the Travis I have come to know  also Very nice people at TNK they have helped me out also and I am hoping sometime in the future I will be able to buy a NEW KIT from them 

 I got a MK3 Extra on my wish list 

 

 Ellery in Rebuilt Original Firestar and another one on the way to rebuild 

 

 do not archive

travis(at)tnkolbaircraft.
Guest

Posted: Thu Jul 20, 2006 3:43 am Post subject: The New Kolb Aircraft Co.

 Thanks so much for the kind  words.

 I give 100 % to keep people happy and provide good  service.

 I know what it means to have support when you need  it.

  

                                                  Travis (at) Kolb

  

                                                   

 [quote]   ---

bill_joe(at)bellsouth.net
Guest

Posted: Thu Jul 20, 2006 8:41 am Post subject: The New Kolb Aircraft Co.

       I agree with  Larry and Uncle Craig, the entire crew up there at TNK are a great bunch of  people to do business with from the owner, Mister Chestnut and all. I have  always got super service from them and consider the entire crew good  friends.

        And my special  thanks to Travis for his service and help. Travis and Donnie make a good  team.

  

                  Bill Futrell

 [quote]   ---

icrashrc

Joined: 16 Mar 2006
Posts: 247
Location: Mishawaka, In

Posted: Thu Jul 20, 2006 6:09 pm Post subject: Re: The New Kolb Aircraft Co.

Two thumbs up from northern Indiana as well. Travis, Donnie, and Bruce from TNK have done nothing but bend over backwards to help with any question I've had. 



Brian and Helen from Custom Air have also been a tremendous help.



Almost everyone on this list has been helpful whether they know it or not.



Thank you one and all,



Scott Thompson

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