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FLYaDIVE(at)aol.com
Guest
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 Posted: Fri Sep 08, 2006 1:06 pm Post subject: Aircraft Spruce -- Great Service ... LOL |
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In a message dated 9/8/06 11:15:21 AM Eastern Daylight Time,
Hopperdhh(at)aol.com writes:
| Quote: | Sorry for changing the subject line. I think that we should keep them
separate!
After calling customer service and getting nowhere, I posted what I
thought
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| Quote: |
was a legitimate complaint about ACS a couple of years ago on this list.
Within a day I got a response from Jim Irwin saying that was not how ACS
did
business, and corrected the problem in a very professional manner. I am
glad
that Aircraft Spruce is in business, and I count myself among their many
satisfied customers. Just placed another order a few minutes ago, in
fact.
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| Quote: |
Dan Hopper
RV-7A
=========================
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Dan:
I am in a $1066 dispute with ACS right now. So far I have been given all the
rhetoric that can flow from Jim Irwin's underlings. Today alone I have been
put on hold for 28 minutes waiting for a call back since 1800 Z ... The time
now is 2200 Z.
Dan, would you happen to have Jim Irwin's phone number or direct email?
Truly great service is determined not when everything goes smooth but how
well they smooth out the bumps.
Barry
PS
I'm sick of hearing Jim talk about ACS as a FAMILY. I would not treat my
FAMILY the way ACS treats their customers.
| | - The Matronics RV-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
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Hopperdhh(at)aol.com
Guest
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| Posted: Fri Sep 08, 2006 4:58 pm Post subject: Aircraft Spruce -- Great Service ... LOL |
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In a message dated 9/8/2006 5:09:01 P.M. Eastern Daylight Time, FLYaDIVE(at)aol.com writes:
| Quote: | --> RV-List message posted by: FLYaDIVE(at)aol.com
In a message dated 9/8/06 11:15:21 AM Eastern Daylight Time,
Hopperdhh(at)aol.com writes:
| Quote: | Sorry for changing the subject line. I think that we should keep them
separate!
After calling customer service and getting nowhere, I posted what I
thought
|
| Quote: |
was a legitimate complaint about ACS a couple of years ago on this list.
Within a day I got a response from Jim Irwin saying that was not how ACS
did
business, and corrected the problem in a very professional manner. I am
glad
that Aircraft Spruce is in business, and I count myself among their many
satisfied customers. Just placed another order a few minutes ago, in
fact.
|
| Quote: |
Dan Hopper
RV-7A
=========================
|
Dan:
I am in a $1066 dispute with ACS right now. So far I have been given all the
rhetoric that can flow from Jim Irwin's underlings. Today alone I have been
put on hold for 28 minutes waiting for a call back since 1800 Z ... The time
now is 2200 Z.
Dan, would you happen to have Jim Irwin's phone number or direct email?
Truly great service is determined not when everything goes smooth but how
well they smooth out the bumps.
Barry
PS
I'm sick of hearing Jim talk about ACS as a FAMILY. I would not treat my
FAMILY the way ACS treats their es Day --> - NEW MATRONICS WEB FORUMS -
bsp; --> nbsp; - NEW MATRONICS LIST WIKI -
_-= ; p; - List Contribution Web Site ; =========================
|
[quote][b]
| | - The Matronics RV-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?RV-List |
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Hopperdhh(at)aol.com
Guest
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| Posted: Fri Sep 08, 2006 5:02 pm Post subject: Aircraft Spruce -- Great Service ... LOL |
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Barry,
Go in to some detail here on the list and I'm sure Jim will get in touch with you and get it settled real soon!
No, it has been about 2 years ago. I had the same experience with "customer service."
Dan
In a message dated 9/8/2006 5:09:01 P.M. Eastern Daylight Time, FLYaDIVE(at)aol.com writes:
| Quote: | --> RV-List message posted by: FLYaDIVE(at)aol.com
In a message dated 9/8/06 11:15:21 AM Eastern Daylight Time,
Hopperdhh(at)aol.com writes:
| Quote: | Sorry for changing the subject line. I think that we should keep them
separate!
After calling customer service and getting nowhere, I posted what I
thought
|
| Quote: |
was a legitimate complaint about ACS a couple of years ago on this list.
Within a day I got a response from Jim Irwin saying that was not how ACS
did
business, and corrected the problem in a very professional manner. I am
glad
that Aircraft Spruce is in business, and I count myself among their many
satisfied customers. Just placed another order a few minutes ago, in
fact.
|
| Quote: |
Dan Hopper
RV-7A
=========================
|
Dan:
I am in a $1066 dispute with ACS right now. So far I have been given all the
rhetoric that can flow from Jim Irwin's underlings. Today alone I have been
put on hold for 28 minutes waiting for a call back since 1800 Z ... The time
now is 2200 Z.
Dan, would you happen to have Jim Irwin's phone number or direct email?
Truly great service is determined not when everything goes smooth but how
well they smooth out the bumps.
Barry
PS
I'm sick of hearing Jim talk about ACS as a FAMILY. I would not treat my
FAMILY the way ACS treats their es Day --> - NEW MATRONICS WEB FORUMS -
bsp; --> nbsp; - NEW MATRONICS LIST WIKI -
_-= ; p; - List Contribution Web Site ; =========================
|
[quote][b]
| | - The Matronics RV-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?RV-List |
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FLYaDIVE(at)aol.com
Guest
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| Posted: Fri Sep 08, 2006 5:35 pm Post subject: Aircraft Spruce -- Great Service ... LOL |
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In a message dated 9/8/06 9:04:17 PM Eastern Daylight Time, Hopperdhh(at)aol.com
writes:
| Quote: | Barry,
Go in to some detail here on the list and I'm sure Jim will get in touch
with you and get it settled real soon!
No, it has been about 2 years ago. I had the same experience with "
customer service."
Dan
===========================
|
Dan:
I'm going to wait just a little bit longer and see if the person I talked to
will follow through and offer a proper solution. Then if nothing happens I
will peruse a different path. I'm only the mechanic on the plane with the
problem.
I don't want to air dirty laundry for no reason. Bad publicity is hard to
correct.
Barry
| | - The Matronics RV-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?RV-List |
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cjensen(at)dts9000.com
Guest
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| Posted: Sat Sep 09, 2006 5:34 am Post subject: Aircraft Spruce -- Great Service ... LOL |
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The difference between dealing with ACS Customer Service and dealing
with Jim....Customer Service is hired and trained to 'protect the fort',
Jim owns the fort and can dispense favors and blessings as he sees fit.
It's actually an efficient and effective setup.
If Customer Service acceded to every request and demand (and there are
plenty of unreasonable ones out there), ACS might be a bit more highly
thought of--but probably broke. By Jim dispensing absolution in metered
amounts, the reputation for making things happen accrues to him (which
it should--after all, the reputation of a small business is inexorably
linked with that of the owner/manager) while he is able to regulate the
drain on the company.
Whether Irwin did this by design or happenstance, it's obvious he's no
dummy....that title is reserved for those of us that decide to build a
plane and allot half the time and half the money that it's really going
to take.
Thanks,
Chuck Jensen
Do Not Archive
| Quote: | FLYaDIVE(at)aol.com writes:
> Barry,
>
> Go in to some detail here on the list and I'm sure Jim will get in
> touch
> with you and get it settled real soon!
>
> No, it has been about 2 years ago. I had the same
experience with "
> customer service."
>
> Dan
|
| | - The Matronics RV-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?RV-List |
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