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What's Up with Aircraft Spruce?

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n1cxo320(at)salidaco.com
Guest

Posted: Tue Dec 12, 2006 7:29 pm Post subject: What's Up with Aircraft Spruce?

I have not ordered for a while from ACS but when I  tried to order online I find they now require a password and a user ID just to  order something !

  

 What next? Department of Chasing Away Customers is  at it seemingly.

  

 I went to Chief and will do so in the future  also.

  

 FWIW

   [quote][b]

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retasker(at)optonline.net
Guest

Posted: Tue Dec 12, 2006 8:11 pm Post subject: What's Up with Aircraft Spruce?

The reason for the user ID and password is that they now keep all your 

ordering info in the system so you don't have to enter the same thing 

every time you order.  I think it is a good thing, but everyone is 

entitled to their own opinion.



do not archive



Dick Tasker



John Fasching wrote:



 	  Quote: 	
		   I have not ordered for a while from ACS but when I tried to order 

 online I find they now require a password and a user ID just to order 

 something !

  

 What next? Department of Chasing Away Customers is at it seemingly.

  

 I went to Chief and will do so in the future also.

  

 FWIW



*

*




	


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lhelming(at)sigecom.net
Guest

Posted: Wed Dec 13, 2006 4:58 am Post subject: What's Up with Aircraft Spruce?

They are asking IF you have an ID and  password, not that you MUST have one;  If you don't, you can create one  easily.

  

 I order from them from time to time and have been  in their files with sign in data for over a year.  It works great and  saves time and improves accuracy.  They know your name, address, etc.   

  

 If you are a privacy sensitive person, you can  still order with using 1-800 number, credit card or by mail without an ID just  like Chief.  

  

 I don't see it as chasing customers away as you  might be suggesting.  (I also buy some stuff from Chief but find that ACS  has the widest inventory of stuff most of the times).  When submitting any  sensitive data on a computer, be sure the lock symbol is showing down on the  security line bar to know your data is being encrypted.  I believe that is  the critical issue. 

  

 Larry in  Indiana        do not archive and I am  related to ACS only as a customer of over 6 years.

 [quote]   ---

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Rick Galati

Joined: 10 Jan 2006
Posts: 91
Location: Lake St. Louis MO.

Posted: Wed Dec 13, 2006 5:37 am Post subject: Re: What's Up with Aircraft Spruce?

Actually, having ordered from Spruce dozens upon dozens of times,  I find it pleasantly convenient to have my customer information on file so I do not have to go through the tedious procedure of entering the same information every time I place an order.  Chief is okay and I order from them on occasion but they are far from perfect.  On more than one occasion, a foul up in shipping has occurred generating infuriating delays when they don't have a particular item in stock and Chief has to first order it from THEIR vendor.  Doesn't happen a lot but it has happened to me twice now in less than 10 total ordering experiences with Chief.  I'll continue to use Chief for the occasional purchase but still prefer Spruce's speed and efficiency hands down.  As always.....YMMV.   



Rick Galati  RV-6A  "Darla"

RV-8 Wing



 	  Quote: 	
		  I have not ordered for a while from ACS but when I  tried to order online I find they now require a password and a user ID just to  order something!......I went to Chief and will do so in the future...

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andygold(at)rkymtnhi.com
Guest

Posted: Wed Dec 13, 2006 11:44 am Post subject: What's Up with Aircraft Spruce?

This is an issue that we at Aircraft Technical Book Company  (Builder's 

Bookstore) have discussed many times.



On one side, there is a convenience factor about not having to re-enter your 

information each time you place an order, however there are also several 

downsides to requiring customers to enter user names and passwords.



1] Sign-in systems are problematic and not always user friendly.  I 

personally had many experiences where I tried to log into a vendor and the 

system would neither let me in, nor would it let obtain a new user account. 

The end result is typically shopping elsewhere.



2] There is often a perception of mistrust by customers concerned about 

identity theft or having their personal information stored in the vender's 

systems, and potentially sold; again pushing the customer to shop elsewhere.



3] Issues come up regarding forgotten passwords, address changes, multiple 

credit card usage, etc., meaning the customer still has to review and often 

update their information; which again sometimes leads to system problems, 

confusion and a non-customer friendly experience.



All told,  we feel the bad outweighs the good and so we choose for our 

catalogs to NOT require any form of sign-in.  A successful e-commerce 

experience needs to offer unquestioned trust and exceptional usability - a 

philosophy which has proven very successful for us.



Andy Gold

Builder's Bookstore

www.buildersbooks.com



www.ACtechbooks.com

www.Pilotsbooks.com

www.AMTbooks.com

www.KitPlanesbooks.com

www.AVwebbooks.com   (debuting in 2 weeks)





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panamared5(at)brier.net
Guest

Posted: Thu Dec 14, 2006 3:53 pm Post subject: What's Up with Aircraft Spruce?

 	  Quote: 	
		  

This is an issue that we at Aircraft Technical Book Company  (Builder's 

Bookstore) have discussed many times.



2] There is often a perception of mistrust by customers concerned about 

identity theft or having their personal information stored in the vender's 

systems, and potentially sold; again pushing the customer to shop elsewhere.


	


I have no mistrust about it, I fully trust that the company will sell my 

personal information.  That is why I get up to 1000 email ads a day.



I agree with all the rest that Andy Gold stated.  I have seldom experienced 

any convenience with e-commerce systems that require a password and log in, 

as I can never figure out what my password is for that account.



Bob

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rvbuilder(at)sausen.net
Guest

Posted: Thu Dec 14, 2006 4:40 pm Post subject: What's Up with Aircraft Spruce?

Actually, you get 1000 email ad's a day because you subscribe to a

publicly accessible mailing list.    Just to give you an example, the

email address I created two years ago to subscribe to these lists

receives about 100 pieces of SPAM a day after my email filters are done.

I have never used this address for anything but posting here.  My

personal address that I have had for about 6 years receives about 30

pieces of spam a day and that's the one I use for ordering stuff and day

to day email.  You post to mailing lists and your email address WILL get

culled from Google and other places.



  I still get a kick out of the fact I can Google an email address I had

back in 1993 when USENET and BBS's were the only thing around and see

the first post I ever made to the Internet.  Welcome to 1984.



Do not archive



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cjensen(at)dts9000.com
Guest

Posted: Fri Dec 15, 2006 6:49 am Post subject: What's Up with Aircraft Spruce?

Bob wrote...



I have no mistrust about it, I fully trust that the company will sell my



personal information.  That is why I get up to 1000 email ads a day.



I agree with all the rest that Andy Gold stated.  I have seldom

experienced 

any convenience with e-commerce systems that require a password and log

in, 

as I can never figure out what my password is for that account.



Bob, the solution is simple-just use the same username and password for

all your accounts.  I uses "pond505" for all my accounts, that way I

don't have to remember what it is.....oops!



Chuck

Do Not Archive

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bertrv6(at)highstream.net
Guest

Posted: Fri Dec 22, 2006 2:46 pm Post subject: What's Up with Aircraft Spruce?

Quoting Rick Galati <rick6a(at)yahoo.com>:



 	  Quote: 	
		   



 Actually, having ordered from Spruce dozens upon dozens of times,  I find it

 pleasantly convenient to have my customer information on file so I do not

 have to go through the tedious procedure of entering the same information

 every time I place an order.  Chief is okay and I order from them on occasion

 but they are far from perfect.  On more than one occasion, a foul up in

 shipping has occurred generating infuriating delays when they don't have a

 particular item in stock and Chief has to first order it from THEIR vendor.

 Doesn't happen a lot but it has happened to me twice now in less than 10

 total ordering experiences with Chief.  I'll continue to use Chief for the

 occasional purchase but still prefer Spruce's speed and efficiency hands

 down.  As always.....YMMV.



 Rick Galati  RV-6A  "Darla"

 RV-8 Wing

 I agreed,  Chief is Ok, but it takes a long time.  Also I had a very

bad experience, the never refunded my money completely, when they should
	


have



I find wicks the fastest, but they do not have everything you need, and

they are in some instances, a little higher..



anyou how  HAPPY HAPPY TO ALL....



BERT

RVY6A



DO NOT ARCHIVE

 	  Quote: 	
		  

 > I have not ordered for a while from ACS but when I  tried to order online I

 find they now require a password and a user ID just to  order

 something!......I went to Chief and will do so in the future...



 Read this topic online here:



 http://forums.matronics.com/viewtopic.php?p=81238#81238

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