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rwc000(at)hotmail.com
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 Posted: Wed Sep 06, 2006 2:13 pm Post subject: Aircraft Spruce terrible Service? |
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I have ordered from ACS for about 6 years and must state they have always
provided me with outstanding service and pricing. Because of my remote
location, I order many items using the internet. ACS is one of, if not the
best I have ever dealt with. How many internet businesses will ship instock
items immediately and later ship the backordered items free of charge?
Roger Crandell
_________________________________________________________________
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jhstarn(at)verizon.net
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| Posted: Wed Sep 06, 2006 3:33 pm Post subject: Aircraft Spruce terrible Service? |
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I don't need to defend Jim or ACS but I'll been purchasing from them for
more years than I care to remember. When I started buying there was only one
store in an old vacated wooden warehouse right next to the RR tracks
(complete with loading docks for RR cars) in Fullerton. I had my Plumbing &
A/C business about a block away on Harbor Blvd. I was the guy that took
orders from pilot friends & did the will call. I tried to not be at ACS
between 2 and 4 pm because that's when the long trains came by & the
building shook & there was dust (think the building may have been used for
grain storage) everywhere. I was impressed by the staff that did a quick
clean up & got back to business. Phone calls as the trains went by, forget
it.
My impression of the new store(s) and the service has not changed. If they
have it, you get it. They are upfront if they don't have it & when they
"might" be able to have it to you. I place my orders via phone & on-line and
have some split orders...some items shipped from CA & the rest from GA.
Their return/replacement has never been a problem for me, their mistake or
mine.
KABONG Do Not Archive. (GBA & GWB)
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