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bertrv6(at)highstream.net
Guest

Posted: Tue Sep 05, 2006 10:30 am Post subject: Aircraft Spruce terrible Service?

Hi:



I have tried for the past two weeks, to call Spruce, to place a small order.



This is not exageration,  I have made at least  eight calls,  Starting

at 12:00 my time,  East Coast...to  4:30 PM..



No one ever answers,  I have hold at one time for 3 minutes...



I cannot understand,  why sucessfull companies, ingnore this...



I wrote a letter to Jim  Irwin,, maybe I get a respond...



If they want that one fax, or e-mail,  they should say so....but then

are they going to list correct prices??



I will not buy from them unless is absolutely necessary  for me to do so..



Any one has had this problem ?



Would like to hear suggestions..



Bert



rv6a



do not archive

Knicholas2(at)aol.com
Guest

Posted: Tue Sep 05, 2006 10:34 am Post subject: Aircraft Spruce terrible Service?

I have nothing but GOOD experiences with Aircraft Spruce.  Give 'em  another chance...

  

 Kim Nicholas

 RV9A  120 hours.

  [quote][b]

wgill10(at)comcast.net
Guest

Posted: Tue Sep 05, 2006 11:08 am Post subject: Aircraft Spruce terrible Service?

That's strange. I have never had a problem placing a phone order or otherwise with Aircraft Spruce. Since Aircraft Spruce has been willing to match comprtitors' price (verifiable), I research the best price for the item (normally big ticket stuff) and then place the order with them. They normally ship the same day. On one occasion, I noticed that the price of an item had been reduced by more than $300 a week or so after I had ordered that item. One phone call to their customer service department and the difference was quickly refunded. I have been very satisfied with their service.

  

 Bill

  

 [quote]-------------- Original message -------------- 

From: bertrv6(at)highstream.net 



[quote] --> RV-List message posted by: bertrv6(at)highstream.net 

 

 

 

 Hi: 

 

 I have tried for the past two weeks, to call Spruce, to place a small order. 

 

 This is not exageration, I have made at least eight calls, Starting 

 at 12:00 my time, East Coast...to 4:30 PM.. 

 

 No one ever answers, I have hold at one time for 3 minutes... 

 

 I cannot understand, why sucessfull companies, ingnore this... 

 

 I wrote a letter to Jim Irwin,, maybe I get a respond... 

 

 If they want that one fax, or e-mail, they should say so....but then 

 are they going to list correct prices?? 

 

 I will not buy from them unless is absolutely necessary for me to do so.. 

 

&  gt; An   Email    	  Quote: 	
		  [b]

gerf(at)gerf.com
Guest

Posted: Tue Sep 05, 2006 1:02 pm Post subject: Aircraft Spruce terrible Service?

Ditto ... Spruce have gone out of their way for me - even 

suggesting ways to lower the shipping costs ... orders placed 

online get shipped just as quickly as ones placed over the 

phone.  Sometimes on Monday morning its hard to get through on 

the phone - not surprising really ....



g



 	  Quote: 	
		   

 That's strange. I have never had a problem placing a phone 

 order or otherwise with Aircraft Spruce. Since Aircraft Spruce 

 has been willing to match comprtitors' price (verifiable), I 

 research the best price for the item (normally big ticket 

 stuff) and then place the order with them. They normally ship 

 the same day. On one occasion, I noticed that the price of an 

 item had been reduced by more than $300 a week or so after I 

 had ordered that item. One phone call to their customer service 

 department and the difference was quickly refunded. I have been 

 very satisfied with their service.

 

 Bill

 

 -------------- Original message -------------- 

 From: bertrv6(at)highstream.net 

 

 > 

 > 

 > 

 > 

 > Hi: 

 > 

 > I have tried for the past two weeks, to call Spruce, to place a small order. 

 > 

 > This is not exageration, I have made at least eight calls, Starting 

 > at 12:00 my time, East Coast...to 4:30 PM.. 

 > 

 > No one ever answers, I have hold at one time for 3 minutes... 

 > 

 > I cannot understand, why sucessfull companies, ingnore this... 

 > 

 > I wrote a letter to Jim Irwin,, maybe I get a respond... 

 > 

 > If they want that one fax, or e-mail, they should say so....but then 

 > are they going to list correct prices?? 

 > 

 > I will not buy from them unless is absolutely necessary for me to do so.. 

 > 

 > Any one has had this problem ? 

 > 

 > Would like to hear suggestions.. 

 > 

 > Bert 

 > 

 > rv6a 

 > 

 > do not archive 

 > 

 > 

 > 

 > 

 > 


	


-- 

__g__



========================================================== 

Gerry Filby                                  gerf(at)gerf.com

                   Tel: 415 203 9177

----------------------------------------------------------

sbuc(at)hiwaay.net
Guest

Posted: Tue Sep 05, 2006 1:04 pm Post subject: Aircraft Spruce terrible Service?

bertrv6(at)highstream.net wrote:

 	  Quote: 	
		   

 

 

 

 Hi:

 

 I have tried for the past two weeks, to call Spruce, to place a small order.

 

 This is not exageration,  I have made at least  eight calls,  Starting

 at 12:00 my time,  East Coast...to  4:30 PM..

 

 No one ever answers,  I have hold at one time for 3 minutes...


	




What number are you trying to call?



Sam Buchanan

passpat(at)aol.com
Guest

Posted: Tue Sep 05, 2006 2:22 pm Post subject: Aircraft Spruce terrible Service?

BUY FROM WICKS IF AT ALL POSSIBLE

   PAT 

    

  

 --

jmsears(at)adelphia.net
Guest

Posted: Tue Sep 05, 2006 2:45 pm Post subject: Aircraft Spruce terrible Service?

I agree with Pat.  There are those on the list  who get great service from ASC; but, there are also those of us who've had poor  service from them.  I've never had a problem with their phones; but, I've  had other problems that keep me from being a happy customer.  I found out  about Wicks and have used them a lot, since.   No  complaints.

  

 BTW, for the one who said give them a second chance.   I did just that and was really disappointed.  Fool me once, shame on  them.  Fool me twice, shame on me.  I may still do a little business  with ASC, if I can't get what I need elsewhere; but, I won't use them as a  major source, in the future.  Oh, yeah.  Jim Irwin and  I discussed my concerns after I've made other posts on the list.  Once  trust is lost, it's pretty hard to get it back.  

  

 Jim in KY

 do not archive  

 [quote]   ---

BERTRV6(at)highstream.net
Guest

Posted: Tue Sep 05, 2006 3:50 pm Post subject: Aircraft Spruce terrible Service?

Quoting Sam Buchanan <sbuc(at)hiwaay.net>:

 	  Quote: 	

 bertrv6(at)highstream.net wrote:

 > 

 >

 >

 >

 > Hi:

 >

 > I have tried for the past two weeks, to call Spruce, to place a small

 order.

 >

 > This is not exageration,  I have made at least  eight calls,  Starting

 > at 12:00 my time,  East Coast...to  4:30 PM..

 >

 > No one ever answers,  I have hold at one time for 3 minutes...

 What number are you trying to call?

 Sam Buchanan

    SAM;  I  TRIED BOTH, I DO NOT MIND TO PAY FOR THE CALL, IF I CAN

GET SOME ONE TO ANSWER.

     ONE IS THE 1.877 477.7823  and regular one 951.372.9555

I know they are not the fastest to answer the telephone, but for pete's sake

2 weeks, waiting  for up to 3 minutes, and no answer , just the commercial

and the you know,...all agents are busy  but your call is important to us etc..

I think, maybe the mgt, does not know about this...if we complaint,

maybe the will change...

Hope so.,, we need them.... ON THE OTHER SIDE WICKS   IS EXCELLENT ON THIS..

FAST ON THE PHONE, AND TWICE AS FAST ON SHIPPING... BUT THEY DON"T ALWAYS

HAVE THE SAME THINGS  ACS HAS...THEY ARE SAMALLER IN SOMES RESPECT...

WELL WE WILL SEE IF MY LETTER WOULD HELP..

BERT

RV6A

 	  Quote:

BERTRV6(at)highstream.net
Guest

Posted: Tue Sep 05, 2006 3:58 pm Post subject: Aircraft Spruce terrible Service?

Quoting Gerry Filby <gerf(at)gerf.com>:



 	  Quote: 	
		   

 Ditto ... Spruce have gone out of their way for me - even

 suggesting ways to lower the shipping costs ... orders placed

 online get shipped just as quickly as ones placed over the

 phone.  Sometimes on Monday morning its hard to get through on

 the phone - not surprising really ....



 g



 >

 > That's strange. I have never had a problem placing a phone

 > order or otherwise with Aircraft Spruce. Since Aircraft Spruce

 > has been willing to match comprtitors' price (verifiable), I

 > research the best price for the item (normally big ticket

 > stuff) and then place the order with them. They normally ship

 > the same day. On one occasion, I noticed that the price of an

 > item had been reduced by more than $300 a week or so after I

 > had ordered that item. One phone call to their customer service

 > department and the difference was quickly refunded. I have been

 > very satisfied with their service.

 >

 > Bill

 >

 > -------------- Original message --------------

 > From: bertrv6(at)highstream.net

 >

 > > 

 > >

 > >

 > >

 > > Hi:

 > >

 > > I have tried for the past two weeks, to call Spruce, to place a small

 order.

 > >

 > > This is not exageration, I have made at least eight calls, Starting

 > > at 12:00 my time, East Coast...to 4:30 PM..

 > >

 > > No one ever answers, I have hold at one time for 3 minutes...

 > >

 > > I cannot understand, why sucessfull companies, ingnore this...

 > >

 > > I wrote a letter to Jim Irwin,, maybe I get a respond...

 > >

 > > If they want that one fax, or e-mail, they should say so....but then

 > > are they going to list correct prices??

 > >

 > > I will not buy from them unless is absolutely necessary for me to do so..

 > >

 > > Any one has had this problem ?

 > >

 > > Would like to hear suggestions..

 > >

 > > Bert

 > >

 > > rv6a

 > >

 > > do not archive

 > >

 > >

 >MAYBE THEY DO NOT GIVE THE SAME SERVICE TO PEOPLE IN THIS SIDE OF

THE MAP...
	


  I KNOW THEY ARE NOT THE FASTEST WHEN IT COMES TO ANSER THE PHONE, BUT NOW

FOR PETE'S SAKE...TWO WEEKS TRYING, HOLDING FOR UP TO 3 MINUTES,, JUST

LISENNING, TO THE  ALL'' AGENTS ARE BUSY, BUT YOUR CALL IS IMPORTANT TO US.



AND THEN THE COMMERCIAL STARTS,, I THINK THEY WANT EVERY ONE TO HEAR THEIR

PITCH... REGARDLESS...

MAYBE THE LETTER WILL DO SOME GOOD,, MAYBE MGT  DOES NO KNOW ABOUT THIS...



AS TO WICKS... NO QUESTION, WHEN IT COMESS TO ANSWERING THE PHONE THEY

ARE THE BEST.  ALSO SHIPPING  IS THREE TIMES FASTEST THAN ACS...



BUT THEY DO NOT ALWAYS HAVE THE THINGS ONE IS LOOKING FOR...ACS...IS MUCH

BIGGER..



IS JUST  101 BUSINESS....



WE WILL SEE.



BERT

 	  Quote: 	
		   > >

 > >



 --

 __g__



 ==========================================================

 Gerry Filby                                  gerf(at)gerf.com

                    Tel: 415 203 9177

 ----------------------------------------------------------

n223rv(at)wolflakeairport
Guest

Posted: Tue Sep 05, 2006 4:00 pm Post subject: Aircraft Spruce terrible Service?

I am surprised to read this note as I have had nothing but excellent

service from AS&S...  I'm on my 3rd plane and have ordered about

everything I can from them.  Orders ship the same day, they have most

everything in stock, and the prices are reasonable.  Much better than

the service I get from Van's..... Sometimes it takes 3-5 days just to

get the stuff out of the door, then they charge a flat $4 for handling,

then add shipping and handling charges on top of that.... But their

planes are reasonably priced.... So I guess that makes up for it in my

mind.......



--

BERTRV6(at)highstream.net
Guest

Posted: Tue Sep 05, 2006 4:13 pm Post subject: Aircraft Spruce terrible Service?

Quoting wgill10(at)comcast.net:



 	  Quote: 	
		  

 That's strange. I have never had a problem placing a phone order or otherwise

 with Aircraft Spruce. Since Aircraft Spruce has been willing to match

 comprtitors' price (verifiable), I research the best price for the item

 (normally big ticket stuff) and then place the order with them. They normally

 ship the same day. On one occasion, I noticed that the price of an item had

 been reduced by more than $300 a week or so after I had ordered that item.

 One phone call to their customer service department and the difference was

 quickly refunded. I have been very satisfied with their service.



 Bill




	


  I KNOW IN THE PAST, THEY ARE NOT THE FASTEST TO ANSWER THE PHONE,  BUT

  AT LEAST YOU GOT SOME ONE.... BUT NOW FOR 2 WEEKS,,I HAVE HOLD THE LINE

FOR 3MINUTES...AND ALL I GET IS THE   ALL AGENTS ARE BUSY, BUT YOUR CALL IS

IMPORTANT TO US....

   AND AGAIN LATER THE SAME...IN BETWEEN YOU GET THE COMMERCIAL....



IS NOT COMPARISON, WITH WICKS,,,THEY REALLY ARE FAST, WHEN IT COMES TO

ANSWERING THE PHONE, NO COMMERCIALS.. AND THE SHIPPING IS INCREADIBLE FAST

I GET THINGS, NORMAL FIRST CLASS MAIL, NO THAT BUSS. OF EXPRESS MAILS AT

& 8.00 OR WHATEVER,, IN THREE DAYS USUALLY...



BUT THEY DO NOT ALWAYS HAVE THE STUFF YOU NEED... ACS... IS BIGGER CO.



THEY DO NOT NEED THE BUSINESS,,,,..IF THEY WOULD, I GUARANTEED YOU,  THEY

WILL ANSWER THE PHONE AT THE SECOND RING...



THAT IS THE WAY MANY COMPANIES ARE TODAY,,.



HOPE MY LETTER WOULD CHANGE THIS... MAYBE MGT. DOE NOT KNOW ABOUT..



BERT

RV6S

 	  Quote: 	
		   -------------- Original message --------------

 From: bertrv6(at)highstream.net



 > 

 >

 >

 >

 > Hi:

 >

 > I have tried for the past two weeks, to call Spruce, to place a small

 order.

 >

 > This is not exageration, I have made at least eight calls, Starting

 > at 12:00 my time, East Coast...to 4:30 PM..

 >

 > No one ever answers, I have hold at one time for 3 minutes...

 >

 > I cannot understand, why sucessfull companies, ingnore this...

 >

 > I wrote a letter to Jim Irwin,, maybe I get a respond...

 >

 > If they want that one fax, or e-mail, they should say so....but then

 > are they going to list correct prices??

 >

 > I will not buy from them unless is absolutely necessary for me to do so..

 >

 > Any one has had this problem ?

 >

 > Would like to hear suggestions..

 >

 > Bert

 >

 > rv6a

 >

 > do not archive

 >

 >

 >

 >

 >

ronlee(at)pcisys.net
Guest

Posted: Tue Sep 05, 2006 4:19 pm Post subject: Aircraft Spruce terrible Service?

I order on their website.  No problems.



Ron Lee

ronlee(at)pcisys.net
Guest

Posted: Tue Sep 05, 2006 4:38 pm Post subject: Aircraft Spruce terrible Service?

First, do not type in ALL CAPS.  Please.



Two, order on their website.



Ron Lee



Do not archive

gert.v(at)sbcglobal.net
Guest

Posted: Tue Sep 05, 2006 4:47 pm Post subject: Aircraft Spruce terrible Service?

sorry to be sarcastic, but, 3 whole minutes, jeez.....

BERTRV6(at)highstream.net wrote:

 	  Quote: 	

 Quoting Sam Buchanan <sbuc(at)hiwaay.net>:

> 

>

> bertrv6(at)highstream.net wrote:

>     

>> 

>>

>>

>>

>> Hi:

>>

>> I have tried for the past two weeks, to call Spruce, to place a small

>>       

> order.

>     

>> This is not exageration,  I have made at least  eight calls,  Starting

>> at 12:00 my time,  East Coast...to  4:30 PM..

>>

>> No one ever answers,  I have hold at one time for 3 minutes...

>>       

> What number are you trying to call?

>

> Sam Buchanan

>    SAM;  I  TRIED BOTH, I DO NOT MIND TO PAY FOR THE CALL, IF I CAN

>     

 GET SOME ONE TO ANSWER.

      ONE IS THE 1.877 477.7823  and regular one 951.372.9555

 I know they are not the fastest to answer the telephone, but for pete's sake

 2 weeks, waiting  for up to 3 minutes, and no answer , just the commercial

 and the you know,...all agents are busy  but your call is important to us etc..

 I think, maybe the mgt, does not know about this...if we complaint,

 maybe the will change...

 Hope so.,, we need them.... ON THE OTHER SIDE WICKS   IS EXCELLENT ON THIS..

 FAST ON THE PHONE, AND TWICE AS FAST ON SHIPPING... BUT THEY DON"T ALWAYS

 HAVE THE SAME THINGS  ACS HAS...THEY ARE SAMALLER IN SOMES RESPECT...

 WELL WE WILL SEE IF MY LETTER WOULD HELP..

 BERT

 RV6A

>     

-- 

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deruiteraircraftservices(
Guest

Posted: Wed Sep 06, 2006 1:02 am Post subject: Aircraft Spruce terrible Service?

I disagree very strongly, placed oredr with Wicks and  recived only half items ordered. Even some items which were supposed to be  part of a wheelkit (not for RV) were missing, or short. No apologies, no contact  beforehand.

 Aircraft Spruce is far better and keeps in touch and let  you make a choice if items are on backorder.

 In addition if you order online it indicates if parts are  in stock.

  

 MR

 [quote]   ---

jmsears(at)adelphia.net
Guest

Posted: Wed Sep 06, 2006 1:28 am Post subject: Aircraft Spruce terrible Service?

I guess we can get bad service from anyone we deal  with.  I had a similar situation with ACS.  It took over two months to  get in an order that should have come in the first pass.  The parts I  really needed just dribbled in.  I've not encountered that with  Wicks.  Around here, I talked with several others who had the same kinds of  problems with ACS; so, I figured it was a company to not do  business with.  Later on, I helped another build a RV-9A.  I had  warned him of my problems with ACS; but, he tried them anyway.  By the time  he got his oil and fuel hoses, he was totally fed up with them.  We  can probably find poor service from any source we talk about; but, it's been my  experience, and that of others, that Wicks has done a better job.   Unfortunately, they don't have the same level of offerings as  ACS.  Like I said, I gave the company a second chance, as  suggested.  I was not satisfied.  

  

 Jim in KY  

 do not archive    

 [quote]   ---

Rick Galati

Joined: 10 Jan 2006
Posts: 91
Location: Lake St. Louis MO.

Posted: Wed Sep 06, 2006 4:23 am Post subject: Re: Aircraft Spruce terrible Service?

Over the past 6 years I have dealt with Wicks and Spruce frequently, spending thousands of dollars between them to support my addiction.  As far as I am concerned, both Wicks and Spruce are national treasures. Both companies offer excellent service......generally.  In my experience, Spruce's Jim Irwin will personally contact you relative to customer service issues or catalog suggestions. If you would like to see Spruce carry a particular item, by all means ask him....not the person who happens to answer your call on the order line.   The fact that Spruce's catalog grows ever thicker each year with a growing inventory of aviation goodies does not  happen by accident.   Nothing however, is perfect. On occasion, I have found Spruce's on-line ordering process to be flawed. It can sometimes be difficult to locate items you know they carry and at times prices are at variance with those posted in the print catalog.  Just yesterday I placed a rather eclectic order and the on-line shopping cart indicated all the items were in stock.  Later, when the routine order confirmation arrived via e-mail, it noted an item on backorder...the one item and very reason I placed the order in the first place.  Still, I consider these to be very minor frustrations and part of the price we sometimes pay for the convenience of e-commerce.  



As a culture we can be inclined towards instant gratification, the fast food expectation if you will.  Well, homebuilt aircraft construction will put the halts to that inclination very quickly.  Instant gratification has no place in our hobby.  I have become "almost" comfortable dealing with the frustration and deferred satisfactions that are an inevitable part of this hobby.  Is it all worth it?  Oh Yea....and then some. 



Rick Galati  RV-6A  "Darla"  165 hours

Last edited by Rick Galati on Wed Sep 06, 2006 1:24 pm; edited 1 time in total

cjensen(at)dts9000.com
Guest

Posted: Wed Sep 06, 2006 5:21 am Post subject: Aircraft Spruce terrible Service?

I'm amused by the concern about 'spotty' service.  The complainers have

obvious never run a small business selling in small lots to small buyers

that obsess over the cost of a Tinnerman washer.  I'm sure Wicks and ACS

both work their tails off to do the best they can.  I have no knowledge

of their particlarly circumstances but they undoubtably have to rely on

a low paid workforce that is not always reliable.  Why hire cheap,

unreliable help...because their customer's demand 'cheap'.  It all falls

under the 'you get what you pay for', so a little forebearance is in

order.  If it'll help you cope, just be pleased and surprised with

something is shipped on time and correctly.  Lowered expectations is a

good anti-dote for disappointment.



Personal opinion:  Given the low margins they work with, both Wicks and

ACS give good to exemplary service.



Chuck Jensen

Do Not Archive

pitts_pilot(at)bellsouth.
Guest

Posted: Wed Sep 06, 2006 6:37 am Post subject: Aircraft Spruce terrible Service?

It's been a long time since I was in the parts ordering phase, but from the muttering, threats, and proposed dire consequences of those watching their bank account slowly dry up ..... there ain't nobody out there perfect.  If you have a bad experience, maybe it's just your turn!  In this age of instant gratification, picture this scenario ......... Vendor X (pick your favorite one) finds a really neat widget, and stocks 20 of them, and puts them in the online catalog and database.   Joe 'big time' builder sees the widget, and has to have it.  He installs the widget, loves it and then rants on the X list (again, pick your favorite one or many!) about how it reallyb works and saves ya big buck down the road.  700 listers read the email, and only 200 go online to the link provided and see there are still 19 widgets left.  Hit the purchase button, enter your credit card info and sit back with much anticipation.  Gotta have that widget!!!!   Now pan to stage right where Vendor X starts filling that mountain of orders, and in one hour, the stock goes from 19 to zippo.  There are now 181 backorders and purchasing is notified.  Well, the backorder ed part goes into the que along with the other 264,789 items that are on 'bin low' status (remember that Vendor X has a 3" thick catalog of stuff ..... it's the reason you do business with them) ...... and they slog through the paperwork to order new stock.  Your widget takes two weeks to make it to the top of the queue ..... and purchasing can't get hold of the MFGR because they're shut down for summer vacation and all four people are enjoying their time off.  Meanwhile, Joe 'big time' builder has been calling everyday, along with the other 180 builders on the widget backorder list (by some stroke of luck, all the other orders have been filled   ) and customer service is trying hard to answer the phone while listening to 180 different reasons why their project is most important and should bubble to the top of the backorder list immediately ........ and the phone keeps ringing, and the phone queue keeps getting longer ...... 

 

 Well, so much for the scenario ..... one really neat widget has managed to p..s off 181 builders who rant on the list about the poor service of Vendor X .... which creates an exponential amount of emails extolling the virtues or failures of Vendor X.

 

 Solly Cholly!  Crap happens in the real world.  Me???  I'm just damn thankful I have two companies (mainly Wicks and ACS&S) that I can go to and get parts.  Oh yeah, the order for 200 widgets made enough profit for the widget makers that they decided to retire and bail out of the ratrace ...... nad now Vendor X is looking for another supplier! 

 

 Sorry for the creativity and loss of bandwidth, but I was on a roll!!!

 Linn

 do not archive

 

 Soapbox available now!

 

 

 

 

 Jim Sears wrote:

 [quote]               I guess we can get bad service from anyone we deal  with.  I had a similar situation with ACS.  It took over two months to  get in an order that should have come in the first pass.  The parts I  really needed just dribbled in.  I've not encountered that with  Wicks.  Around here, I talked with several others who had the same kinds of  problems with ACS; so, I figured it was a company to not do  business with.  Later on, I helped another build a RV-9A.  I had  warned him of my problems with ACS; but, he tried them anyway.  By the time  he got his oil and fuel hoses, he was totally fed up with them.  We  can probably find poor service from any source we talk about; but, it's been my  experience, and that of others, that Wicks has done a better job.   Unfortunately, they don't have the same level of offerings as  ACS.  Like I said, I gave the company a second chance, as  suggested.  I was not satisfied.  

      

     Jim in KY  

     do not archive    

 [b]

pbesing(at)yahoo.com
Guest

Posted: Wed Sep 06, 2006 9:08 am Post subject: Aircraft Spruce terrible Service?

There's a rumor going around that if you live on the west coast, your service with ACS is better than if you live on the east coast.  I have never had a problem with them when the parts came from their california location...I have had one or two issues from what I recall if they came from the east coast location...too strange..I do remember talking with someone who has heard the same thing.  Live close to CA, get fine service and delivery..east coast, maybe not.  Central?  Well, like rolling the dice I guess.

   

  Paul Besing



Jim Sears <jmsears(at)adelphia.net> wrote:

  [quote]    I guess we can get bad service from anyone we deal with.  I had a similar situation with ACS.  It took over two months to get in an order  that should have come in the first pass.  The parts I really needed just dribbled in.  I've not encountered that with Wicks.  Around here, I talked with several others who had the same kinds of problems with ACS; so, I figured it was a company to not do business with.  Later on, I helped another build a RV-9A.  I had warned him of my problems with ACS; but, he tried them anyway.  By the time he got his oil and fuel hoses, he was totally fed up with them.  We can probably find poor service from any source we talk about; but, it's been my experience, and that of others, that Wicks has done a better job.  Unfortunately, they don't have the same level of offerings as ACS.  Like I said, I gave the company a second chance, as suggested.  I was not satisfied.  

   

  Jim in KY  

  do not archive    

  [quote]  ---

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