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Factory help

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ruebd(at)skymail.csus.edu
Guest

Posted: Mon Sep 11, 2006 11:06 am Post subject: Factory help

To My Fellow Kitfoxers:



	It is so nice to have a factory again to help us with our parts

and information and kit needs; especially the particular group of folks

that we got - Debra and John McBean, and their staff.    

	I think that we all breathe a little easier to know that Kitfox

is now a viable company with friendly, helpful folks there to satisfy

our many questions with good, solid answers and the right products.  

	I, therefore think we owe some allegiance to those who were

willing to take on the not small task of carrying forward the Kitfox

banner, and so, as we are the primary beneficiaries of having a factory

to consult, the least we can do in return is to patronize that same

factory when we make purchases for the up-grade/repair, or modification

of our little aircraft.  

	It is basically not reasonable for us to expect the factory to

support us with information, and then for us to purchase our parts

elsewhere.  Moreover, when we do this, we are jeopardizing the future of

our investment in our own KItfoxes.  

	If we expect to have a factory to help us when we are in need,

then we owe them the consideration of doing business with them whenever

possible, because this is the only way that they can be there for us in

the future. 



Sincerely,  Duane Rueb

dcsfoto

Joined: 24 Aug 2006
Posts: 120

Posted: Mon Sep 11, 2006 2:26 pm Post subject: Re: Factory help

I suspect that the new Kitfox will not survive long.

They never have a person pick up the phone and have never returned my calls.

I have tried to order parts and when I email asking how to make payment they never responded.

I have a friend that tried to order a kit,they have never returned his call.

We are going to Jabiru soon to pick up his kit.

They might try supporting Kitfox owners first!!!

jose_m_toro(at)yahoo.com
Guest

Posted: Mon Sep 11, 2006 4:10 pm Post subject: Factory help

Duane:



It is not clear what is driving you to write this

e-mail, but seems to me like your experience and mine

with the new factory have been different.  A couple of

weeks ago I did many attempts to get support from the

factory on how to fix or replace the heavily corroded

wing lift struts of my Kitfox II.  I did not received

any response from the new factory.  I was expecting at

least some technical support/advisory on how to fix

this problem.



Since this Kitfox was built by Dan Denney and not by

Kitfox LLC, it is acceptable if they can't help me. 

Probably John McBean is avoiding any liability related

to providing advisory to somebody fixing a plane that

was not sold by him.  That, again, is acceptable.  His

business is buiding awesome, brand new Kitfox kits,

and it is great somebody is taking care of this.  



Based on my experience, if you have an early Kitfox,

Model 1 thru 3, the factory that made your plane no

longer exist and you are on your own.  Since these are

experimental aircrafts, this is also acceptable, but

it is important that you are aware of it.  Must also

mentioned that the factory that made the Kitfox IV,

Skystar, neither exist, so this information may apply

to Model IV as well.



Respectfully,



Jose Toro



--- "Rueb, Duane" <ruebd(at)skymail.csus.edu> wrote:



 	  Quote: 	
		   

 <ruebd(at)skymail.csus.edu>

 

 To My Fellow Kitfoxers:

 

 	It is so nice to have a factory again to help us

 with our parts

 and information and kit needs; especially the

 particular group of folks

 that we got - Debra and John McBean, and their

 staff.    

 	I think that we all breathe a little easier to know

 that Kitfox

 is now a viable company with friendly, helpful folks

 there to satisfy

 our many questions with good, solid answers and the

 right products.  

 	I, therefore think we owe some allegiance to those

 who were

 willing to take on the not small task of carrying

 forward the Kitfox

 banner, and so, as we are the primary beneficiaries

 of having a factory

 to consult, the least we can do in return is to

 patronize that same

 factory when we make purchases for the

 up-grade/repair, or modification

 of our little aircraft.  

 	It is basically not reasonable for us to expect the

 factory to

 support us with information, and then for us to

 purchase our parts

 elsewhere.  Moreover, when we do this, we are

 jeopardizing the future of

 our investment in our own KItfoxes.  

 	If we expect to have a factory to help us when we

 are in need,

 then we owe them the consideration of doing business

 with them whenever

 possible, because this is the only way that they can

 be there for us in

 the future. 

 

 Sincerely,  Duane Rueb

 

 



 browse

 Subscriptions page,

 FAQ,

 http://www.matronics.com/Navigator?Kitfox-List



 Web Forums!

 Admin.



 

 

 

 


	




__________________________________________________

jdmcbean(at)cableone.net
Guest

Posted: Mon Sep 11, 2006 4:27 pm Post subject: Factory help

David,



We respond to the emails and the phone quickly... Sorry if yours was missed.

I am showing 3 emails from David Kelm, assuming that is you by the email

address. Bubble doors sent on the 8-12 and responded to on the 8-13.. gear

sent on 6-27 and responded on the 6-27 and gear again on 7-5 and responded

on 7-6..  I would like to know your friends name and email as well so I can

check to make sure his was not missed.

Fly Safe !!

John & Debra McBean

208.337.5111

www.kitfoxaircraft.com

"It's not how Fast... It's how Fun!"



--

jdmcbean(at)cableone.net
Guest

Posted: Mon Sep 11, 2006 4:27 pm Post subject: Factory help

Jose,

        Unfortunately the fixtures for the Model 1 and 2 lift struts are no

longer available... We can duplicate them from yours and that has been and

can be done again.



I did get your emails from the 1st of September... but missed them.. I'm

sorry.



Fly Safe !!

John & Debra McBean

208.337.5111

www.kitfoxaircraft.com   www.sportplanellc.com

"The Sky is not the Limit...  It's a Playground"



--

occom

Joined: 26 Aug 2006
Posts: 404

Posted: Mon Sep 11, 2006 5:20 pm Post subject: Factory help

---

rliebmann(at)comcast.net
Guest

Posted: Mon Sep 11, 2006 5:37 pm Post subject: Factory help

I too any very happy with the responses that I get from John & Debra. They 

get back to me fast if I have to leave a message but usually they just 

answer the phone.



Congratulations to them for what they are doing for us! They deserve our 

full support far more than previous owners.



Ron  N55KF    Model 2/582C



DO NOT ARCHIVE



 	  Quote: 	
		  

 I have just had support for my Mod IV from the new Kitfox folk, and spoke 

 to Mr McBean on the phone. I can't really find fault with the support I 

 recieved, parts were sent reasonably quickly. I expect that things are 

 still being sorted out, most emails have been answered within a day or 

 two.

donpearsall
Guest

Posted: Mon Sep 11, 2006 6:17 pm Post subject: Factory help

I just want to chime and also give kudos to John and Debra McBean for even

being ON this Kitfox List. I have been a member of the KF list for about 11

years, and John is the ONLY "official" Kitfox factory rep to participate and

help the KF list members. And all for FREE. From Dan Denney, to Phil Reed,

to Ed Downs, John is the only one to be an active member of this group. He

is a Kitfox expert, and is the key to keeping the Kitfox line going. 



So please appreciate what John is doing, and thank him for the contributions

that he has made.



Don Pearsall

--

experimental208nd(at)comc
Guest

Posted: Mon Sep 11, 2006 6:18 pm Post subject: Factory help

I Too have had very fast response to questions and prices.

Keep up the great work John!



Thanks again

Jay Fabian

---

ddsyverson(at)comcast.net
Guest

Posted: Mon Sep 11, 2006 6:24 pm Post subject: Factory help

Regarding the comments about the new Kitfox owners.



I feel that I need to speak up because my experience with John and Debra has 

been excellent; particularily since they are now occupied with the setup and 

development of the new company. Their new responsibilities; by necessity, 

cannot help but create some real challenges with balancing everything they 

need to do - its got to be a big job.



First and formost, John and Debra have demonstrated  to me that they are 

ethical people, they have been truthful and honest in all their dealings with 

me. I have been lied to by OTHER people in the past (some little thing about 

a measly $18,000 discrepancy and a year's history of blaming someone else for 

not delivering it). I can confidently say that John and Debra have been 

absolutely honest with me and that counts for everything.



When they were at Oshkosh, obviously they could not be at two places at once, 

and a person would not have been able to communicate with them immediately. 



Things happen in cyber world too. While I consider myself somewhat capable in 

dealing with computers and e-mail, it is very apparent to me that electronic 

communication systems and those of us operating them have their flaws and 

hick-ups. I have long ago considered that sometimes an e-mail doesn't go 

through, or some screening software erroneously filters it out; or, God 

forbid, my Norwegian fingers don't match up with the keyboard and I type an 

incorrect character in an e-mail address - I found out it only takes one.... 

I have long ago decided that it is better not to jump to conclusions when I 

don't hear back on an e-mail - just go about my business and try to figure 

out what went wrong.



I can't claim to know the whys and whats of someone else's experience; but I 

would certainly say that (Kitfox-List message posted by: "dcsfoto" 

<david(at)kelm.com>) is not at all what I have seen and I would certainly 

recommend that if you do get in touch with John and Debra and you are 

reasonable with them, they will take care of their business with you, they 

will be honest and fair.



Sincerely,



Dave S

St Paul, MN



On Monday 11 September 2006 5:26 pm, dcsfoto wrote:

 	  Quote:

tleiss(at)earthlink.net
Guest

Posted: Mon Sep 11, 2006 8:00 pm Post subject: Factory help

Each time I have asked John and Debra a question I have received a quick

response ( I use email).  Today I asked a question about installing some

bungees which I received from them and I had my response within a few

hours. I was very pleased. Orders I have placed in the past have been sent

with efficiency and without mistakes.  I will continue to support them.



Todd Leiss

Model IV Speedster

926JB

 	  Quote: 	
		   [Original Message]

 From: Don Pearsall <donpearsall(at)comcast.net>

 To: <kitfox-list(at)matronics.com>

 Date: 9/11/2006 10:24:04 PM

 Subject: RE: Factory help



 

<donpearsall(at)comcast.net>
	


 	  Quote: 	
		  

 I just want to chime and also give kudos to John and Debra McBean for even

 being ON this Kitfox List. I have been a member of the KF list for about

11
	


 	  Quote: 	
		   years, and John is the ONLY "official" Kitfox factory rep to participate

and
	


 	  Quote: 	
		   help the KF list members. And all for FREE. From Dan Denney, to Phil Reed,

 to Ed Downs, John is the only one to be an active member of this group. He

 is a Kitfox expert, and is the key to keeping the Kitfox line going. 



 So please appreciate what John is doing, and thank him for the

contributions
	


[quote] that he has made.



 Don Pearsall

 --

eskflyer(at)lvcisp.com
Guest

Posted: Mon Sep 11, 2006 8:13 pm Post subject: Factory help

I have called many times to John and Debra and have always had very quick 

responce . Great people and great company . I have a model 2 and just 

inquired about new spars and inserts John told me the good news the heavy 

spars and inserts will work with my old hardware . Now to order and take the 

time to take the lady out of the air for a few months while doing the 

retrofit for the subbie and floats .



Support the new Kitfox line Please

http://www.kitfoxaircraft.com/

http://www.sportplanellc.com/



Fly safe fly low fly slow

John Perry

Kitfox 2 N718PD

582/ soon a subbie

TD / Straight floats

smokey_bear_40220(at)yaho
Guest

Posted: Mon Sep 11, 2006 9:22 pm Post subject: Factory help

I will repeat this for all the newer guys.  It was

John who sold me my S-5 at Sun&Fun years ago.  And

from the start, it was John who sold me on John.  The

KF line has never had a better Rep.  I couldn't be

happier than to know his hand is now on the tiller.



Kurt S. ))



--- Don Pearsall <donpearsall(at)comcast.net> wrote:



 	  Quote: 	
		   I just want to chime and also give kudos to John and

 Debra McBean for even

 being ON this Kitfox List. I have been a member of

 the KF list for about 11

 years, and John is the ONLY "official" Kitfox

 factory rep to participate and

 help the KF list members. And all for FREE. From Dan

 Denney, to Phil Reed,

 to Ed Downs, John is the only one to be an active

 member of this group. He

 is a Kitfox expert, and is the key to keeping the

 Kitfox line going. 

 

 So please appreciate what John is doing, and thank

 him for the contributions that he has made.

 

 Don Pearsall


	


__________________________________________________

smokey_bear_40220(at)yaho
Guest

Posted: Mon Sep 11, 2006 10:16 pm Post subject: Factory help

What subbie are you putting in it?  They can be too

heavy for a Mod 2 unless you go direct drive.



Kurt S.



--- john perry <eskflyer(at)lvcisp.com> wrote:

 

............. 

 	  Quote: 	
		   Fly safe fly low fly slow

 John Perry

 Kitfox 2 N718PD

 582/ soon a subbie


	


__________________________________________________

Lynn Matteson

Joined: 10 Jan 2006
Posts: 2778
Location: Grass Lake, Michigan

Posted: Tue Sep 12, 2006 2:23 am Post subject: Factory help

I have had John answer my phone calls even when he was just walking out 

of the graphics shop after dropping off an order for me. Parts ordered 

were sent within a reasonable amount of time, or an explanation given.

Both John and Debra are fun to talk to...mention Nascar racing sometime 

when there's a lull in the conversation. : )

Lynn

On Monday, September 11, 2006, at 09:37  PM, Ron Liebmann wrote:

 	  Quote: 	

 <rliebmann(at)comcast.net>

 I too any very happy with the responses that I get from John & Debra. 

 They get back to me fast if I have to leave a message but usually they 

 just answer the phone.

 Congratulations to them for what they are doing for us! They deserve 

 our full support far more than previous owners.

 Ron  N55KF    Model 2/582C

 DO NOT ARCHIVE

>

> I have just had support for my Mod IV from the new Kitfox folk, and 

> spoke to Mr McBean on the phone. I can't really find fault with the 

> support I recieved, parts were sent reasonably quickly. I expect that 

> things are still being sorted out, most emails have been answered 

> within a day or two.

_________________
Lynn
Kitfox IV-Jabiru 2200
N369LM

dcsfoto

Joined: 24 Aug 2006
Posts: 120

Posted: Tue Sep 12, 2006 5:48 am Post subject: Re: Factory help

John

All of the positive responce above makes me feel a little better about the new Kitfox. In your responce it seems that the emails about the elevator got lost,you responded and gave me a price,my return email ask how do I make payment and that was never responded to. ( I got lucky and have found a used one)

As far as phone calls, I have called as much as 20 times and never got anything but voicemail.

Please do not get me wrong as I want to see Kitfox LLC survive and am willing to help all I can.I am a full time DAR,I support the homebuliders in my area by providing free certification services.

I do still want Bubble doors

jdmcbean(at)cableone.net
Guest

Posted: Tue Sep 12, 2006 7:44 am Post subject: Factory help

David,

        I will contact you off list...



Fly Safe !!

John & Debra McBean

208.337.5111

www.kitfoxaircraft.com   www.sportplanellc.com

"The Sky is not the Limit...  It's a Playground"



--

rdmac(at)swbell.net
Guest

Posted: Tue Sep 12, 2006 1:59 pm Post subject: Factory help

I'll second that!!

	Roger Mac

DO NOT ARCHIVE



--

gofalke(at)sbcglobal.net
Guest

Posted: Tue Sep 12, 2006 3:27 pm Post subject: Factory help

Dave and Diane <ddsyverson(at)comcast.net> wrote:  [quote]  --> Kitfox-List message posted by: Dave and Diane 



Regarding the comments about the new Kitfox owners.



I feel that I need to speak up because my experience with John and Debra has 

been excellent; particularily since they are now occupied with the setup and 

development of the new company. Their new responsibilities; by necessity, 

cannot help but create some real challenges with balancing everything they 

need to do - its got to be a big job.



First and formost, John and Debra have demonstrated to me that they are 

ethical people, they have been truthful and honest in all their dealings with 

me. I have been lied to by OTHER people in the past (some little thing about 

a measly $18,000 discrepancy and a year's history of  blaming someone else for 

not delivering it). I can confidently say that John and Debra have been 

absolutely honest with me and that counts for everything.



When they were at Oshkosh, obviously they could not be at two places at once, 

and a person would not have been able to communicate with them immediately. 



Things happen in cyber world too. While I consider myself somewhat capable in 

dealing with computers and e-mail, it is very apparent to me that electronic 

communication systems and those of us operating them have their flaws and 

hick-ups. I have long ago considered that sometimes an e-mail doesn't go 

through, or some screening software erroneously filters it out; or, God 

forbid, my Norwegian fingers don't match up with the keyboard and I type an 

incorrect character in an e-mail address - I found out it only takes one.... 

I have long ago decided that it is better not to jump to conclusions when I 

don't hear back  on an e-mail - just go about my business and try to figure 

out what went wrong.



I can't claim to know the whys and whats of someone else's experience; but I 

would certainly say that (Kitfox-List message posted by: "dcsfoto" 

) is not at all what I have seen and I would certainly 

recommend that if you do get in touch with John and Debra and you are 

reasonable with them, they will take care of their business with you, they 

will be honest and fair.



Sincerely,



Dave S

St Paul, MN



I agree with the super comments above 100%.

  John and Debra will always do their utmost to bring back every customer from way back and prove reliability, honesty and super customer service whenever possible.

  Herb Gottelt

  M4-1200UL



On Monday 11 September 2006 5:26 pm, dcsfoto wrote:

[quote] --> Kitfox-List message posted by: "dcsfoto" [quote][b]

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