baberdk
Joined: 23 Jan 2014
Posts: 53
Location: East Moline, Il
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 Posted: Sat Feb 21, 2015 6:10 am Post subject: Kolb-List Digest: 7 Msgs - 02/20/15 |
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When I get upset with a company employee because I can't get my way, I ask to talk to their supervisor. I have found that the 17 year old experts do not always act in the companies best interest, so I talk to someone with authority to make the change. Sometimes, when they can't give me exactly what I want, I figure I'll get something else to make up for it, so I keep making various requests. Sometimes my persistence upsets them. But then I think about how they are in business to make money, it's the foundation of capitalism, so I see that my bad luck really wasn't their fault at all, it's just not a perfect world. Then I feel bad for trying to influence others because of my bad luck, and I just let it go.
Respectfully,
Dennis Baber
baberdk(at)gmail.com (baberdk(at)gmail.com)
309-716-6005
Just the facts Ma'am
On Sat, Feb 21, 2015 at 3:02 AM, Kolb-List Digest Server <kolb-list(at)matronics.com (kolb-list(at)matronics.com)> wrote:
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Kolb-List Digest Archive
---
Total Messages Posted Fri 02/20/15: 7
----------------------------------------------------------
Today's Message Index:
----------------------
1. 06:39 AM - Re: JBM - Inferior Product, Poor Customer Support (John Hauck)
2. 08:08 AM - Re: JBM - Inferior Product, Poor Customer Support (b young)
3. 08:57 AM - Re: JBM - Inferior Product, Poor Customer Support (Richard Girard)
4. 10:15 AM - Re: JBM - Inferior Product, Poor Customer Support (John Hauck)
5. 02:58 PM - Re: JBM - Inferior Product, Poor Customer Support (Richard Pike)
6. 03:09 PM - Re: JBM - Inferior Product, Poor Customer Support (TheWanderingWench)
7. 08:55 PM - Part 103 legal Firestar? (Richard Pike)
________________________________ Message 1 _____________________________________
Time: 06:39:28 AM PST US
From: "John Hauck" <jhauck(at)elmore.rr.com (jhauck(at)elmore.rr.com)>
Subject: RE: JBM - Inferior Product, Poor Customer Support
Whoa!
Dennis has a problem with a company that has been in business for a good
while. Dennis' is the first complaint about this company that I am aware
of.
Steve changes his mind, based on Dennis' one complaint, will not do business
with JBM and is going to pass the word to the members of the RANS List???
All this based on one complaint?
If that is how we do business I would have dropped Kolb 31 years ago when I
was building my Ultrastar.
I have been doing business with JBM for a long time. Currently flying with
JBM carb boots and SS exhaust springs on my 912ULS.
Maybe we need to back off and take a closer look at the situation before we
try to kill a man's business that seems, for the most part, to be providing
customers like me good products.
Just my own personal opinion folks.
john h
mkIII
Titus, Alabama - Still working on my first cup of coffee, waiting for
Spring, and Sun and Fun 2015.
Dennis:
Thanks for the heads-up on this company. I plan to change the carb
socks along with other rubber parts at this year's annual. I will not do
business with JBM in light of your experience. I will also pass your words
on to members of the Rans list.
Steve Spence
Auburn Hills, MI
former Mk3X owner
current S
________________________________ Message 2 _____________________________________
Time: 08:08:23 AM PST US
From: "b young" <byoungplumbing(at)gmail.com (byoungplumbing(at)gmail.com)>
Subject: Re: JBM - Inferior Product, Poor Customer Support
john have a second cup of coffee....relax and take a deep breath. Mayb
e a third cup of coffee.
Dennis has had an issue with JBM and stated his complaint in very quiet te
rms. I know there are 2 sides to every story and the only thing we have h
eard from JBM is what Dennis=99s responses from the company have be
en. if JBM wants to join the conversation I would like to hear what they
have to say. Only one other individual has mentioned his willingness
to avoid business with JBM and the only other thing he has stated he would
do is to share with others that there has been ONE complaint. no one has
gone out and cut JBM=99s phone or internet line. personally I ran
a plumbing business for years. Normally I stayed a few days behind my abi
lity to keep up. when I would have a warrantee call come in,,,, they wen
t to the top of the list. I figured if I did not take care of my past cus
tomers, I did not deserve new ones. when those people who had had somet
hing go wrong, and I took care of it quickly, and with a smile on my face.
they would tell their friends and neighbors. the phone would ring, and
soon I would be an extra day behind. Best advertising on earth, word of m
outh.
seems you have had a good experience, and told other so. if anyone has pur
chased anything at JBM because of your recommendation, that is good... D
ennis has had the opposite experience, In business you have to take the go
od with the bad. From Dennis's explanation, I did not think his request to
be overboard, and if JBM had responded with a smile and made Dennis Happy
, we wouldn=99t be having this discussion. seems Dennis was willing
to make another purchase,,, and if JBM would have accepted only $20 profit
instead of $30 profit on the item, the world would have been a happier
place. instead they canceled his order and decided to take $0.00 profit,(
and apparently a little bad press ) and if at least one other will not sh
op there,,, the net ledger sheet will be a negative number, when compared
to what it could have been. sounded to me like it was their choice.
My $0.02 worth
boyd young
sorry I got winded, do not archive.
>>>>>>>>>>>>>
Dennis has a problem with a company that has been in business for a good wh
ile. Dennis' is the first complaint about this company that I am aware of.
john h
mkIII
Titus, Alabama - Still working on my first cup of coffee, waiting for Sprin
g, and Sun and Fun 2015.
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________________________________ Message 3 _____________________________________
Time: 08:57:01 AM PST US
Subject: Re: JBM - Inferior Product, Poor Customer Support
From: Richard Girard <aslsa.rng(at)gmail.com (aslsa.rng(at)gmail.com)>
I, too, have had nothing but good service and great parts from JBM. I don't
know what went wrong in Dennis' interaction with whomever he talked with at
JBM, but I've had three equally positive phone calls with them. If anyone
takes Dennis' account as an indictment to be spread to others you are doing
a disservice to them and JBM.
Rick Girard
do not archive
On Fri, Feb 20, 2015 at 10:06 AM, b young <byoungplumbing(at)gmail.com (byoungplumbing(at)gmail.com)> wrote:
> john have a second cup of coffee....relax and take a deep breath.
> Maybe a third cup of coffee.
>
>
> Dennis has had an issue with JBM and stated his complaint in very quiet
> terms. I know there are 2 sides to every story and the only thing we ha
ve
> heard from JBM is what Dennis=99s responses from the company have
been.
> if JBM wants to join the conversation I would like to hear what they have
> to say. Only one other individual has mentioned his willingness to
> avoid business with JBM and the only other thing he has stated he would
do
> is to share with others that there has been ONE complaint. no one has
> gone out and cut JBM=99s phone or internet line. personally I ran
a
> plumbing business for years. Normally I stayed a few days behind my
> ability to keep up. when I would have a warrantee call come in,,,, the
y
> went to the top of the list. I figured if I did not take care of my pas
t
> customers, I did not deserve new ones. when those people who had had
> something go wrong, and I took care of it quickly, and with a smile on m
y
> face. they would tell their friends and neighbors. the phone would rin
g,
> and soon I would be an extra day behind. Best advertising on earth, wor
d
> of mouth.
>
> seems you have had a good experience, and told other so. if anyone has
> purchased anything at JBM because of your recommendation, that is
> good.... Dennis has had the opposite experience, In business you have t
o
> take the good with the bad. From Dennis's explanation, I did not think h
is
> request to be overboard, and if JBM had responded with a smile and made
> Dennis Happy, we wouldn=99t be having this discussion. seems Denn
is was
> willing to make another purchase,,, and if JBM would have accepted only $
20
> profit instead of $30 profit on the item, the world would have been a
> happier place. instead they canceled his order and decided to take $0.0
0
> profit,( and apparently a little bad press ) and if at least one other
> will not shop there,,, the net ledger sheet will be a negative number,
> when compared to what it could have been. sounded to me like it was the
ir
> choice.
>
>
> My $0.02 worth
>
>
> boyd young
>
>
> sorry I got winded, do not archive.
>
> >>>>>>>>>>>>>
>
>
> Dennis has a problem with a company that has been in business for a good
> while. Dennis' is the first complaint about this company that I am aware
> of.
>
>
> john h
>
> mkIII
>
> Titus, Alabama - Still working on my first cup of coffee, waiting for
> Spring, and Sun and Fun 2015.
>
>
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> www.avast.com
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Believe those who are seeking the truth, doubt those who find it.
-Andre Gide
________________________________ Message 4 _____________________________________
Time: 10:15:17 AM PST US
From: "John Hauck" <jhauck(at)elmore.rr.com (jhauck(at)elmore.rr.com)>
Subject: RE: JBM - Inferior Product, Poor Customer Support
Perhaps you misinterpreted my mood when I responded to Dennis and
Steve's post, which was primarily directed at Steve. I don't feel it's
necessary to start advertising Dennis' single complaint to try and shut
down JBM.
No requirement for me to "relax and take a deep breath". I stay in a
pretty relaxed as it is.
john h
mkIII
Titus, Alabama - Low and slow at hauck's holler, Alabama, keeping the
fireplace roaring!!!!!!
From: owner-kolb-list-server(at)matronics.com (owner-kolb-list-server(at)matronics.com)
[mailto:owner-kolb-list-server(at)matronics.com (owner-kolb-list-server(at)matronics.com)] On Behalf Of b young
Sent: Friday, February 20, 2015 10:06 AM
Subject: Re: JBM - Inferior Product, Poor Customer Support
john have a second cup of coffee....relax and take a deep breath.
Maybe a third cup of coffee.
Dennis has had an issue with JBM and stated his complaint in very quiet
terms. I know there are 2 sides to every story and the only thing we
have heard from JBM is what Dennis=99s responses from the
company have been. if JBM wants to join the conversation I would like
to hear what they have to say. Only one other individual has
mentioned his willingness to avoid business with JBM and the only other
thing he has stated he would do is to share with others that there has
been ONE complaint. no one has gone out and cut JBM=99s phone or
internet line. personally I ran a plumbing business for years.
Normally I stayed a few days behind my ability to keep up. when I would
have a warrantee call come in,,,, they went to the top of the list.
I figured if I did not take care of my past customers, I did not
deserve new ones. when those people who had had something go wrong,
and I took care of it quickly, and with a smile on my face. they would
tell their friends and neighbors. the phone would ring, and soon I
would be an extra day behind. Best advertising on earth, word of
mouth.
seems you have had a good experience, and told other so. if anyone has
purchased anything at JBM because of your recommendation, that is
good.... Dennis has had the opposite experience, In business you have
to take the good with the bad. From Dennis's explanation, I did not
think his request to be overboard, and if JBM had responded with a
smile and made Dennis Happy, we wouldn=99t be having this
discussion. seems Dennis was willing to make another purchase,,, and
if JBM would have accepted only $20 profit instead of $30 profit on the
item, the world would have been a happier place. instead they
canceled his order and decided to take $0.00 profit,( and apparently a
little bad press ) and if at least one other will not shop there,,,
the net ledger sheet will be a negative number, when compared to what
it could have been. sounded to me like it was their choice.
My $0.02 worth
boyd young
sorry I got winded, do not archive.
>>>>>>>>>>>>>
Dennis has a problem with a company that has been in business for a good
while. Dennis' is the first complaint about this company that I am
aware of.
john h
mkIII
Titus, Alabama - Still working on my first cup of coffee, waiting for
Spring, and Sun and Fun 2015.
_____
<http://www.avast.com/>
This email has been checked for viruses by Avast antivirus software.
www.avast.com <http://www.avast.com/>
________________________________ Message 5 _____________________________________
Time: 02:58:17 PM PST US
Subject: Re: JBM - Inferior Product, Poor Customer Support
From: "Richard Pike" <thegreybaron(at)charter.net (thegreybaron(at)charter.net)>
I bought carb boots from JBM several years ago and they are still doing good, they
have some minuscule cracks in their centers, but nothing to worry about. However
I do coat all my rubber parts with dielectric grease at installation and
at each annual condition inspection. I am very satisfied with JBM parts and
will continue to use them.
--------
Richard Pike
Kolb MKIII N420P (420ldPoops)
Kingsport, TN 3TN0
"Living for your own pleasure is the least pleasurable thing a man can do.
If his neighbors don't kill him in disgust he will die slowly of boredom and
powerlessness." - Joy Davidman
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=438539#438539
________________________________ Message 6 _____________________________________
Time: 03:09:05 PM PST US
From: TheWanderingWench <thewanderingwench(at)yahoo.com (thewanderingwench(at)yahoo.com)>
Subject: Re: JBM - Inferior Product, Poor Customer Support
First, a disclaimer: I have no doubt that Dennis experienced what he says h
e experienced with JBM. I know Dennis and have found him to be an honorable
man...and very meticulous when it comes to his flying addiction.
I just want to say that I have been using JBM carb boots and miscellaneous
other small parts for some time, and have never had any problem with either
the items or with JBM. Steve - if you choose to never use JBM, that's one
thing. But I whole-heartedly agree with John that to start warning others o
ff a company based on one complaint - even if it is totally valid - is hard
to justify.
Arty TrostSandy, Oregon
=C2-www.LessonsFromTheEdge.com/uladventure2009.htm
"Life's a daring adventure or nothing"
Helen Keller
"I refuse to tip toe through life just to arrive safely at death."
From: John Hauck <jhauck(at)elmore.rr.com (jhauck(at)elmore.rr.com)>
To: kolb-list(at)matronics.com (kolb-list(at)matronics.com)
Sent: Friday, February 20, 2015 6:39 AM
Subject: RE: JBM - Inferior Product, Poor Customer Support
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559WordSection1 {}-->Whoa! =C2-Dennis has a problem with a company that h
as been in business for a good while.=C2- Dennis' is the first complaint
about this company that I am aware of. =C2-Steve changes his mind, based
on Dennis' one complaint, will not do business with JBM and is going to pas
s the word to the members of the RANS List??? =C2-All this based on one c
omplaint? =C2-If that is how we do business I would have dropped Kolb 31
years ago when I was building my Ultrastar. =C2-I have been doing busines
s with JBM for a long time.=C2- Currently flying with JBM carb boots and
SS exhaust springs on my 912ULS. =C2-Maybe we need to back off and take a
closer look at the situation before we try to kill a man's business that s
eems, for the most part, to be providing customers like me good products.
=C2-Just my own personal opinion folks. =C2-john hmkIIITitus, Alabama -
Still working on my first cup of coffee, waiting for Spring, and Sun and F
un 2015. =C2- =C2- =C2- =C2- Dennis: =C2-=C2-=C2-=C2-=C2-
Thanks for the heads-up on this company.=C2- I plan to change the carb s
ocks along with other rubber parts at this year's annual.=C2- I will not
do business with JBM in light of your experience.=C2- I will also pass yo
ur words on to members of the Rans list. =C2-Steve SpenceAuburn Hills, MI
former Mk3X ownercurrent S =C2-
________________________________ Message 7 _____________________________________
Time: 08:55:08 PM PST US
Subject: Part 103 legal Firestar?
From: "Richard Pike" <thegreybaron(at)charter.net (thegreybaron(at)charter.net)>
Spent quite a while looking through the archives tonight, and it is starting to
look sort of doubtful, but I thought I'd ask anyway: does anybody, anywhere,
know of a Firestar of any vintage that ever actually made the 254 pound weight
limit?
The reason is that a local pilot has a very early model with a wrecked cage and
a good everything else that can be had at a good price, and I am considering
starting a new project...
Thanks.
--------
Richard Pike
Kolb MKIII N420P (420ldPoops)
Kingsport, TN 3TN0
"Living for your own pleasure is the least pleasurable thing a man can do.
If his neighbors don't kill him in disgust he will die slowly of boredom and
powerlessness." - Joy Davidman
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=438543#438543
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