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Matt Dralle
Site Admin
Joined: 08 Nov 2005
Posts: 26320
Location: Livermore CA USA
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 Posted: Wed Jun 17, 2015 10:16 am Post subject: Reconsider Garmin Purchases |
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In the rebuild of my RV-8 recently, I managed to get a scratch in the lens of both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll just order up a replacement and stick them in, much like I did on the King KX-125 on the RV-6.
I called up Pacific Coast Avionics today to order the parts and was told the following: Garmin will not sell the lens. Yup, you hear that right. My only option is to return both units to Garmin for a "factory repair" and the MINIMUM charge will be $535 for EACH unit! That is $1070 to replace two $4 pieces of plastic! That is simply outrageous! Frankly, criminal behavior.
I will NOT be buying ANY future Garmin products. I refuse to do business with a company that treats their customers this way. Unacceptable.
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Matt Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM "The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status: 300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC Stream!
Check out the live ATC stream directly from my hangar at the Livermore
Airport. Includes both Tower and Ground transmissions. Archives too!
For entertainment purposes only. http://klvk.matronics.com
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Matt Dralle
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dwwilt
Joined: 06 Dec 2010
Posts: 192
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| Posted: Wed Jun 17, 2015 10:31 am Post subject: Reconsider Garmin Purchases |
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I am not surprised.
Regards,
Dennis W. Wilt
N616DW (Arion Lightning S/N 132)
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| | - The Matronics Avionics-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
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Matt Dralle
Site Admin
Joined: 08 Nov 2005
Posts: 26320
Location: Livermore CA USA
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| Posted: Wed Jun 17, 2015 1:40 pm Post subject: Reconsider Garmin Purchases |
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Before making my original post, I had contacted two different Avionics shops and received the exact same story, so I didn't base my findings on a single vendor. I have subsequently contacted Garmin directly and was told that the parts are in fact orderable by dealers. But, when those same avionics dealers call the Garmin parts department they are told they are not allowed to order those parts. So, something is definitely not quite lining up here. I guess I apologize to the community for venting my frustration with this process, but this really shouldn't be this difficult. I will follow up with more information on this debacle as it hopefully progresses.
Btw, the lens part number for the SL-30 is 308-3201-42 and the lens for the GTX-327 is 470-00034-00.
Matt
At 11:13 AM 6/17/2015 Wednesday, Matt Dralle wrote:
| Quote: | In the rebuild of my RV-8 recently, I managed to get a scratch in the lens of both the Garmin SL-30 and the Garmin GTX-327. No biggie, I thought, I'll just order up a replacement and stick them in, much like I did on the King KX-125 on the RV-6.
I called up Pacific Coast Avionics today to order the parts and was told the following: Garmin will not sell the lens. Yup, you hear that right. My only option is to return both units to Garmin for a "factory repair" and the MINIMUM charge will be $535 for EACH unit! That is $1070 to replace two $4 pieces of plastic! That is simply outrageous! Frankly, criminal behavior.
I will NOT be buying ANY future Garmin products. I refuse to do business with a company that treats their customers this way. Unacceptable.
-
Matt Dralle
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Matt Dralle
RV-8 #82880 N998RV "Ruby Vixen"
http://www.mattsrv8.com - Matt's Complete RV-8 Construction Log
http://www.mattsrv8.com/Mishap - Landing Mishap Rebuild Log
http://www.youtube.com/MattsRV8 - Matt's RV-8 HDTV YouTube Channel
Status: 182+ Hours TTSN - Version 2.0 Now Flying!
RV-6 #20916 N360EM "The Flyer"
http://www.mattsrv6.com - Matt's RV-6 Revitalization Log
Status: 300+ Hours - Full Flyer Mode!
Matt's Livermore Airport Live ATC Stream!
Check out the live ATC stream directly from my hangar at the Livermore
Airport. Includes both Tower and Ground transmissions. Archives too!
For entertainment purposes only. http://klvk.matronics.com
| | - The Matronics Avionics-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?Avionics-List |
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Matt Dralle
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gyoung
Joined: 09 Jan 2006
Posts: 211
Location: Republic of Texas
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| Posted: Wed Jun 17, 2015 3:29 pm Post subject: Reconsider Garmin Purchases |
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A few years ago I was able to get lenses for an SL-30 and SL-70. I went through Avionics Unlimited in Conroe, TX. (936) 788-7333. Talk to Johnny Blain. IIRC they were about $60 each. Yeah, that seems high but I hear Bendix charges $120 for theirs. The new ones were actually nicer than my originals circa 2001. They have the adhesive built in and install nicely once the old lens is pried off and the old adhesive cleaned off.
Regards,
Greg Young
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| | - The Matronics Avionics-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
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