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Bad Day At Blackrock - what's wrong with Customer service?

 
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indigoonlatigo(at)msn.com
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PostPosted: Wed Jan 03, 2007 2:40 pm    Post subject: Bad Day At Blackrock - what's wrong with Customer service? Reply with quote

I wouldn't even touch your plane with the luck you are having. Run away
from it as fast as you can. Chill out and go for a walk with the dog.

Dell is not much better so maybe Sony is better.

Is Van's selling O-200 for their 12.
Quote:
From: Deems Davis <deemsdavis(at)cox.net>
Reply-To: rv10-list(at)matronics.com
To: rv10-list(at)matronics.com
Subject: Bad Day At Blackrock - what's wrong with Customer
service?
Date: Wed, 03 Jan 2007 15:02:30 -0700



Just need to sound off!
After hassling/hurrying to get my gear leg fairings attached so that I
could mount my BPE IO540X. which has been sitting on my garage floor for 2
weeks. I got the hoist delivered, John Ackerman drove down from Prescott
to help with the 'Hanging' and about an hour into the process, we both
realized that VAN's sent the WRONG Lord mounts, They sent mounts for a
Continental 0-200 !!!!!!!!!!! After speaking to Van's and correcting the
error, I figured I'd salvage some of the day by rebuilding my Wife's NEW HP
Pavilion PC which didn't boot up on Christmas Day, after spending 3 hours
on the phone to India they sent a system restore disk to reinstall the
system, which arrived yesterday. I recontacted HP support (India) per their
instructions, went through another 30 minutes of useless handshaking, only
to find out they HAD SENT THE WRONG DISK. However before they would send
the correct disc, they wanted to rerun a hard drive diagnostic, which takes
90 MINUTES to complete!!!! I explained that I had been through this on the
previous/initial call and had successfully run this same diagnostic, with
no errors reported and that should have been captured in their log.
!(at)$!#$#!(at)I()(at)$%((at))(!$#(at)!#(at))(!#(at)$)(!(at)^^&*&+*&%(_^$#%!$#%

Piss on it. Her PC is going back to where it was purchased and will be
replace by either a Dell or Sony, HP's lost a customer, and Van's has lost
some of it's luster.

Deems - - Just Hanging Out !\
Do Not Archive !!!!!!!!



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indigoonlatigo(at)msn.com
Guest





PostPosted: Wed Jan 03, 2007 4:54 pm    Post subject: Bad Day At Blackrock - what's wrong with Customer service? Reply with quote

I got both PCs and Mac and one of my G5's hardrives crashed two to three
months out of warranty.

Cha Ching$$$$$$$$$$$$$$$$$$$$$$

Still love the Mac for the video editing, music and pictures.

wonder whether Deems will have to pay the handling fee on the re order.

Cha Ching$$

John G

Leaving work 4:50pm one hour commute. The family is at my wife's sister's
house and I hope to build tonight.

Quote:
From: Rob Kermanj <flysrv10(at)gmail.com>
Reply-To: rv10-list(at)matronics.com
To: rv10-list(at)matronics.com
Subject: Re: Bad Day At Blackrock - what's wrong with Customer
service?
Date: Wed, 3 Jan 2007 19:09:34 -0500



Buy yourself a Mac and never talk to India again, ever!
On Jan 3, 2007, at 5:02 PM, Deems Davis wrote:

>
>
>Just need to sound off!
>After hassling/hurrying to get my gear leg fairings attached so that I
>could mount my BPE IO540X. which has been sitting on my garage floor for
>2 weeks. I got the hoist delivered, John Ackerman drove down from
>Prescott to help with the 'Hanging' and about an hour into the process,
>we both realized that VAN's sent the WRONG Lord mounts, They sent mounts
>for a Continental 0-200 !!!!!!!!!!! After speaking to Van's and
>correcting the error, I figured I'd salvage some of the day by rebuilding
>my Wife's NEW HP Pavilion PC which didn't boot up on Christmas Day, after
>spending 3 hours on the phone to India they sent a system restore disk to
>reinstall the system, which arrived yesterday. I recontacted HP support
>(India) per their instructions, went through another 30 minutes of
>useless handshaking, only to find out they HAD SENT THE WRONG DISK.
>However before they would send the correct disc, they wanted to rerun a
>hard drive diagnostic, which takes 90 MINUTES to complete!!!! I explained
>that I had been through this on the previous/initial call and had
>successfully run this same diagnostic, with no errors reported and that
>should have been captured in their log. !(at)$!#$#!(at)I
>()(at)$%((at))(!$#(at)!#(at))(!#(at)$)(!(at)^^&*&+*&%(_^$#%!$#%
>
>Piss on it. Her PC is going back to where it was purchased and will be
>replace by either a Dell or Sony, HP's lost a customer, and Van's has
>lost some of it's luster.
>
>Deems - - Just Hanging Out !\
>Do Not Archive !!!!!!!!
>



- The Matronics RV10-List Email Forum -
 

Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:

http://www.matronics.com/Navigator?RV10-List
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