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Deems Davis
Joined: 09 Jan 2006
Posts: 925
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 Posted: Wed Jan 03, 2007 2:05 pm Post subject: Bad Day At Blackrock - what's wrong with Customer service? |
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Just need to sound off!
After hassling/hurrying to get my gear leg fairings attached so that I
could mount my BPE IO540X. which has been sitting on my garage floor for
2 weeks. I got the hoist delivered, John Ackerman drove down from
Prescott to help with the 'Hanging' and about an hour into the process,
we both realized that VAN's sent the WRONG Lord mounts, They sent mounts
for a Continental 0-200 !!!!!!!!!!! After speaking to Van's and
correcting the error, I figured I'd salvage some of the day by
rebuilding my Wife's NEW HP Pavilion PC which didn't boot up on
Christmas Day, after spending 3 hours on the phone to India they sent a
system restore disk to reinstall the system, which arrived yesterday. I
recontacted HP support (India) per their instructions, went through
another 30 minutes of useless handshaking, only to find out they HAD
SENT THE WRONG DISK. However before they would send the correct disc,
they wanted to rerun a hard drive diagnostic, which takes 90 MINUTES to
complete!!!! I explained that I had been through this on the
previous/initial call and had successfully run this same diagnostic,
with no errors reported and that should have been captured in their log.
!(at)$!#$#!(at)I()(at)$%((at))(!$#(at)!#(at))(!#(at)$)(!(at)^^&*&+*&%(_^$#%!$#%
Piss on it. Her PC is going back to where it was purchased and will be
replace by either a Dell or Sony, HP's lost a customer, and Van's has
lost some of it's luster.
Deems - - Just Hanging Out !\
Do Not Archive !!!!!!!!
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flysrv10(at)gmail.com
Guest
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| Posted: Wed Jan 03, 2007 4:10 pm Post subject: Bad Day At Blackrock - what's wrong with Customer service? |
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Buy yourself a Mac and never talk to India again, ever!
On Jan 3, 2007, at 5:02 PM, Deems Davis wrote:
| Quote: |
Just need to sound off!
After hassling/hurrying to get my gear leg fairings attached so
that I could mount my BPE IO540X. which has been sitting on my
garage floor for 2 weeks. I got the hoist delivered, John Ackerman
drove down from Prescott to help with the 'Hanging' and about an
hour into the process, we both realized that VAN's sent the WRONG
Lord mounts, They sent mounts for a Continental 0-200 !!!!!!!!!!!
After speaking to Van's and correcting the error, I figured I'd
salvage some of the day by rebuilding my Wife's NEW HP Pavilion PC
which didn't boot up on Christmas Day, after spending 3 hours on
the phone to India they sent a system restore disk to reinstall the
system, which arrived yesterday. I recontacted HP support (India)
per their instructions, went through another 30 minutes of useless
handshaking, only to find out they HAD SENT THE WRONG DISK. However
before they would send the correct disc, they wanted to rerun a
hard drive diagnostic, which takes 90 MINUTES to complete!!!! I
explained that I had been through this on the previous/initial call
and had successfully run this same diagnostic, with no errors
reported and that should have been captured in their log. !(at)$!#$#!(at)I
()(at)$%((at))(!$#(at)!#(at))(!#(at)$)(!(at)^^&*&+*&%(_^$#%!$#%
Piss on it. Her PC is going back to where it was purchased and will
be replace by either a Dell or Sony, HP's lost a customer, and
Van's has lost some of it's luster.
Deems - - Just Hanging Out !\
Do Not Archive !!!!!!!!
|
| | - The Matronics RV10-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?RV10-List |
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