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mattreeves(at)yahoo.com
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 Posted: Thu Feb 01, 2007 9:37 pm Post subject: Aircraft Spruce's price matching information |
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I have been a customer of Aircraft Spruce for over 20 years. Let's face it, no other company has as much in one place as Aircraft Spruce and their catalog is second to none. Their catalogs educated me thousands of times over the years which is worth a great deal to me that someone has gone to all that effort to describe products. I read just about every page of their catalog every year. Products change, improve, and material costs do increase - it happens - which is why I always get the most current catalog or even better, check their current pricing on their website. All companies do that, not just aircraft part companies.
I have purchased products from all other competitors and have had a few problems over the years but Aircraft Spruce ALWAYS does a great job. I have even had the owner of the company follow up to make sure I was satisfied. I have never had that happen with any other competitor.
I just found this on Aircraft Spruce's website:
"Aircraft Spruce will NOT be undersold!
Aircraft Spruce works hard to bring you low prices. If you have found a better price for an item at another authorized dealer, we will do everything possible to meet or beat that price.
Price matching is only applicable to identical conditions of sale. The item must be in stock at the other authorized dealer (not a floor sample, "open box" item, refurbished or demo piece). This offer applies to new purchases only. For price adjustments on existing orders, please fill out the below form and click submit. You will find a price match link at the bottom of each product page. "
That's the official word from Aircraft Spruce. I love them and know they do care about their customers. I can speak from personal experience. They are not in the business to rip anyone off. If you think their is an unfair price, go to their website and click on the price matching information link and I bet you'll be pleasantly surprised.
Matt, Danny, Ben, Mikhail, and Jesse Reeves
All aircraft builders, Oshkosh, and Sun N Fun elite members and all around good guys.
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n801bh(at)netzero.com
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| Posted: Fri Feb 02, 2007 6:26 am Post subject: Aircraft Spruce's price matching information |
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When I started on my Zenith 801 back in 2001 I bought almost everything I needed for it from ACS. The only thing they were not competitive on were clecos, so I got them from another place. For the first year or so the servoce was PERFECT, and I mean that. then slowly they started with delayed shipping. You know, stating it would go out that same day and then taking a few days later to ship it even though they said it was in stock. Then a couple of years into my project I needed all my stuff for my panel. I priced it out with them on the phone and then shopped it at several other vendors, they were the highest by a few thousand bucks and Pacific Coast Avionics got my business. I did give them a chance to at least get closer in price but the answer from them was . " thats the best we can do", They didn't even want to discuss it further. The straw that broke the camels back was when I ordered some 4130 for my engine mount. I ordered several pieces of 1" .065 in various lengths. If I remember correctly there was 4 (at)3', 4(at)4' ([email]4(at)4\'[/email]), 2(at) 2. '. Not a big order mind you but when it arrived EVERY one was short. The 3 footers were 34", the 4 footers were 46" and the two footers were 23" or so. I did allow for waste during my machining process so I was able to make them work but I did call and asked what the deal was. Their comment was " well the lengths we send were close so go ahead and use them". I then demanded they send out a return prepaid freight ticket and I would ship them back and they send me what I ordered, not what they had laying around that was close. Of course that prepaid ticket NEVER showed up and that was the last time I did business with them. I go out of my way to bad mouth them every time I can and here is another chance. Seems funny that Jim Irwin didn't call me to ask me side of the story.!!!!!!!!!!!!!!!!! And I am sure he will not call now..<G>
I want this archived too
Ben Haas
N801BH
www.haaspowerair.com
-- Matt Reeves <mattreeves(at)yahoo.com> wrote:
I have been a customer of Aircraft Spruce for over 20 years. Let's face it, no other company has as much in one place as Aircraft Spruce and their catalog is second to none. Their catalogs educated me thousands of times over the years which is worth a great deal to me that someone has gone to all that effort to describe products. I read just about every page of their catalog every year. Products change, improve, and material costs do increase - it happens - which is why I always get the most current catalog or even better, check their current pricing on their website. All companies do that, not just aircraft part companies.
I have purchased products from all other competitors and have had a few problems over the years but Aircraft Spruce ALWAYS does a great job. I have even had the owner of the company follow up to make sure I was satisfied. I have never had that happen with any other competitor.
I just found this on Aircraft Spruce's website:
"Aircraft Spruce will NOT be undersold!
Aircraft Spruce works hard to bring you low prices. If you have found a better price for an item at another authorized dealer, we will do everything possible to meet or beat that price.
Price matching is only applicable to identical conditions of sale. The item must be in stock at the other authorized dealer (not a floor sample, "open box" item, refurbished or demo piece). This offer applies to new purchases only. For price adjustments on existing orders, please fill out the below form and click submit. You will find a price match link at the bottom of each product page. "
That's the official word from Aircraft Spruce. I love them and know they do care about their customers. I can speak from personal experience. They are not in the business to rip anyone off. If you think their is an unfair price, go to their website and click on the price matching information link and I bet you'll be pleasantly surprised.
Matt, Danny, Ben, Mikhail, and Jesse Reeves
All aircraft builders, Oshkosh, and Sun N Fun elite members and all around good guys.
http://www.matronic======================================================================== [/b][quote][b]
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Bob Collins
Joined: 11 Mar 2006
Posts: 470
Location: St. Paul, Minnesota
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| Posted: Fri Feb 02, 2007 6:57 am Post subject: Aircraft Spruce's price matching information |
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Just for a bit of balance. Aircraft Spruce provides a lot of the material that keeps the SportAir workshops afloat. Based on what I've heard about the amount of money they don't make (or even cost the EAA) to provide, it may be the difference between having them and not having them.
also, there's a LOT of good information for builders in their catalog aside from just what they're selling.
all that said, I do wish American companies would "get it" where customer service is concerned. For all the advertising costs to get customers in the door, why they try to save pennies by providing poor customer service (and I'm speaking generally here) is beyond my small brain to comprehend.
From: owner-rv-list-server(at)matronics.com [mailto:owner-rv-list-server(at)matronics.com] On Behalf Of n801bh(at)netzero.com
Sent: Friday, February 02, 2007 8:22 AM
To: rv-list(at)matronics.com
Subject: Re: Aircraft Spruce's price matching information
When I started on my Zenith 801 back in 2001 I bought almost everything I needed for it from ACS. The only thing they were not competitive on were clecos, so I got them from another place. For the first year or so the servoce was PERFECT, and I mean that. then slowly they started with delayed shipping. You know, stating it would go out that same day and then taking a few days later to ship it even though they said it was in stock. Then a couple of years into my project I needed all my stuff for my panel. I priced it out with them on the phone and then shopped it at several other vendors, they were the highest by a few thousand bucks and Pacific Coast Avionics got my business. I did give them a chance to at least get closer in price but the answer from them was . " thats the best we can do", They didn't even want to discuss it further. The straw that broke the camels back was when I ordered some 4130 for my engine mount. I ordered several pieces of 1" .065 in various lengths. If I remember correctly there was 4 (at)3', 4(at)4' ([email]4(at)4\'[/email]), 2(at) 2. '. Not a big order mind you but when it arrived EVERY one was short. The 3 footers were 34", the 4 footers were 46" and the two footers were 23" or so. I did allow for waste during my machining process so I was able to make them work but I did call and asked what the deal was. Their comment was " well the lengths we send were close so go ahead and use them". I then demanded they send out a return prepaid freight ticket and I would ship them back and they send me what I ordered, not what they had laying around that was close. Of course that prepaid ticket NEVER showed up and that was the last time I did business with them. I go out of my way to bad mouth them every time I can and here is another chance. Seems funny that Jim Irwin didn't call me to ask me side of the story.!!!!!!!!!!!!!!!!! And I am sure he will not call now..<G>
I want this archived too
[quote][b]
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_________________
Bob Collins
St. Paul, Minn.
Letters from Flyover Country
http://rvnewsletter.blogspot.com/ |
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cjensen(at)dts9000.com
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| Posted: Fri Feb 02, 2007 7:20 am Post subject: Aircraft Spruce's price matching information |
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Ben,
I think you may have taken the wrong lesson about ACS away from your experience, particularly as it relates to instruments and panels. The postings over the last several days about ACS had a common theme related to instrument panel procurement--a bad one. This doesn't make ACS a bad company, owned by bad people and an employer of bad people--they simply don't do panels very well. So the lesson is, don't buy your panel from ACS. All companies have things they do very well, other things that they do satisfactorily and others that they suck at. It sounds like ACS sucks at panel work, but one shouldn't allow that to color our opinion about all the other things that ACS supplies and does.
My personal experience with ACS has been 'perfect' with every order filled accurately and delivered promptly; your results may (and apparently did) vary. And, as another poster noted, their catalog is the BEST.
Chuck Jensen
--
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