ptrotter
Joined: 10 Jan 2006
Posts: 28
Location: Westchester County, NY
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 Posted: Tue Feb 06, 2007 10:27 pm Post subject: Aircraft Spruce Experience |
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With the various discussions regarding ACS recently, I thought I would add
a little story about a recent experience I had with them. First I want to
say that I like ACS, as they have just about everything, and I am generally
pleased with their service. My orders have always been correct and shipped
promptly. That is until the last one.
About 3 weeks ago I placed an order for several items, about $1000 worth,
that included a Tru-Trak T&B indicator. When I placed the order, the ACS
system presented me with several shipping choices, with estimated cost. I
chose one that made sense and placed the order. Imagine my surprise, when I
received the invoice, and the shipping cost was 3 times what they estimated.
While I realize that these were just estimates, I expect them to be
reasonably close, like maybe within 10-20%, not 3 times as much. To their
credit, they did refund the amount above what they estimated, but it took 3
phone calls to customer service and about an hour of my time. Just as a
test, I reran the order today up to the point where they give shipping
choices and I got the same estimates.
However, more interesting was that the Tru-Trak T&B indicator that I
received did not come in Tru-Trak packaging. It looked like it was a return
from a previous customer. So during one of my phone calls, I asked them to
replace it. No problem. They issued a UPS pickup for the unit and sent me
another one. The new one was also a return. I know this because in the
same box was a Tru-Trak servo and some installation intructions that the
original purchaser downloaded from Tru-Trak's website. Someone had returned
the servo and the T&B and ACS missed the fact that they were in the same
box, labeled the box as a T&B and sent it out to me. I haven't decided what
to do about this yet, as I don't really want to waste my time calling them
again, although I really should return the servo which I have no need for
anyway. Maybe I'll get around to it someday. On the other hand if Jim
Irwin is reading these posts and wants to contact me to get his servo back,
I'll gladly do so. Of course I'll also return the T&B and get one from
Stein where I should have ordered it in the first place. Or maybe someone
wants a good deal on a servo:-)
I'll still buy from ACS as I expect that this was just one of those random
glitches, but I'll probably think twice before ordering things like this
from them again.
Paul Trotter
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_________________
Paul Trotter
RV-8 82080 Fuselage Kit
N801PT (reserved) |
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