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nuckollsr(at)cox.net Guest
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Posted: Sat Feb 10, 2007 9:53 pm Post subject: In recognition of our teachers . . . |
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I had an interesting experience last week. I've been working
a noise problem that's preventing us from delivering
a lot of aircraft to their original purchase specification.
They're going out with some accessories tagged as "inop"
until we can develop, field and install kits. However,
this is NOT the way to win friends and influence customers
in favorable ways. Nor does it impress our managers and
stockholders.
I've been a customer of Captor Corporation for over 30 years.
I made my first phone call to them about 1975 while in the
employ of Electro-Mech . . . my first production engineering
job. The guy who answered the phone back then was Bob Jenks.
Bob and I have talked many times over the years but it's
been about ten years since our last conversation. When this
extra-ordinarily intransigent noise situation arose, the
first resource I thought of was Captor and Bob Jenks.
While visiting their facility I got to meet Bob face to face
for the first time. He's 71, semi-retired and working 3 days
a week mostly for fun. In the few hours I was able to spend
with him, I got a data and process dump on filter techniques
that bestowed upon me a quantum jump in personal understanding
and competence.
Many folk in Bob's position hold things pretty close
to the chest. Perhaps they're not interested in teaching
or perhaps they're wrapped up in that universal wet-blanket
known as the "proprietary information" mantra.
Not so in this case. As I drove away from Captor to catch
an airplane I could not help but note of a sense of exhilaration
for what I had just received. It's been a long time since
I last walked out of anyone's "classroom" feeling like that.
Giggled damned near all the way to the airport! Better yet,
I have some new and interesting things to try in the lab on
Monday . . . and to pass along to my compatriots who work
there with me.
Bob . . .
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( IF one aspires to be "world class", )
( what ever you do must be exercised )
( EVERY day . . . )
( R. L. Nuckolls III )
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fvalarm(at)rapidnet.net Guest
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Posted: Sun Feb 11, 2007 8:42 am Post subject: In recognition of our teachers . . . |
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Bob,
Yes it is always comforting to know that there are smarter people than
ourselves out there who willing to help, teach, mentor etc. Thanks to you
too.
We will never know it all, but it's always nice to meet another gentle
communicator who knows more than oneself. I pay special attention to the
old timers. They all have experience in something and often time to talk.
An extremely valuable segment of society.
Bevan
RV7A finish kit
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