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Andrew
Joined: 20 Sep 2006
Posts: 1
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 Posted: Wed Jun 06, 2007 6:53 am Post subject: TruTrak 2-1/4 ADI...the rest of the story |
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Well, I have been watching this thread with interest for a few days. I might have even gotten a few phone calls warning me about it. I know that you all know I monitor the list, so I typically try to stay out of the discussions. But…since Jesse asked me a question directly, I must jump in! (Thanks Jesse!)
There are many reasons that the 2” ADI has been delayed as long as it has. One of the biggest is me. I personally did all of the engineering and design of the product. Yes, we already had the 3” version, so schematics were obviously not a problem. Between all of my normal daily duties, and engineering on other new products (yes, the EFIS is certainly one of the big ones) the 2” ADI simply kept getting bumped back. There are somewhere between 150 and 200 on order right now. We have a few units out right now flying in different aircraft, just making double sure that we (read “I”) didn’t do anything stupid. I am not writing this email to convince you that what we have done is the best move, simply to inform you as to where we are. I will not fill you all full of BS and say that you all are important to me, and I will do everything I can to make everything right…You all already know that. What we need to do is get the product out the door, and do it ASAP. That is what we are working on, and that is what will happen as soon as it can. It is out of engineering now; we have the production line setup, and are currently building pre-production units for testing. I really do appreciate the patience that you all have had with me on this product. I agree with you all, making promises and not keeping them is very detrimental to a company’s reputation. I am only hopeful that we have learned from our promising a product that we can’t deliver. I personally apologize to you all.
Now, as to the EFIS, if I could control all of the mouths around here that make promises, the delivery date would always have been January 08. I hope that we are ahead of that, but I certainly can’t make any promises of delivery before that. We are test flying pre-production units right now.
As Paul Harvey might say, “And now you know…the rest of the story.”
Andrew Barker
General Manager
TruTrak Flight Systems
"You build it...We fly it!"
Toll Free: 866-TRUTRAK
www.trutrakap.com
[quote][b]
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jfrjr(at)adelphia.net
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| Posted: Wed Jun 06, 2007 7:19 am Post subject: TruTrak 2-1/4 ADI...the rest of the story |
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Thanks for the response but we would all like to know WHEN (ASAP is way too vague). A delivery date is especially important to those of us now in the process of putting our panels together. Jay Rowe
[quote] ---
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jesse(at)saintaviation.co
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| Posted: Wed Jun 06, 2007 3:03 pm Post subject: TruTrak 2-1/4 ADI...the rest of the story |
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Andrew,
Thanks for that feedback. I figured you'd get in on that one to clear the
air a little. Thanks for providing a great line of products.
do not archive
Jesse Saint
Saint Aviation, Inc.
jesse(at)saintaviation.com
www.saintaviation.com
352-427-0285
Andrew Barker wrote:
| Quote: | Well, I have been watching this thread with interest for a few days. I
might have even gotten a few phone calls warning me about it. I know that
you all know I monitor the list, so I typically try to stay out of the
discussions. But.since Jesse asked me a question directly, I must jump
in! (Thanks Jesse!)
There are many reasons that the 2" ADI has been delayed as long as it has.
One of the biggest is me. I personally did all of the engineering and
design of the product. Yes, we already had the 3" version, so schematics
were obviously not a problem. Between all of my normal daily duties, and
engineering on other new products (yes, the EFIS is certainly one of the
big ones) the 2" ADI simply kept getting bumped back. There are somewhere
between 150 and 200 on order right now. We have a few units out right now
flying in different aircraft, just making double sure that we (read "I")
didn't do anything stupid. I am not writing this email to convince you
that what we have done is the best move, simply to inform you as to where
we are. I will not fill you all full of BS and say that you all are
important to me, and I will do everything I can to make everything
right.You all already know that. What we need to do is get the product
out the door, and do it ASAP. That is what we are working on, and that is
what will happen as soon as it can. It is out of engineering now; we have
the production line setup, and are currently building pre-production units
for testing. I really do appreciate the patience that you all have had
with me on this product. I agree with you all, making promises and not
keeping them is very detrimental to a company's reputation. I am only
hopeful that we have learned from our promising a product that we can't
deliver. I personally apologize to you all.
Now, as to the EFIS, if I could control all of the mouths around here that
make promises, the delivery date would always have been January 08. I
hope that we are ahead of that, but I certainly can't make any promises of
delivery before that. We are test flying pre-production units right now.
As Paul Harvey might say, "And now you know.the rest of the story."
Andrew Barker
General Manager
TruTrak Flight Systems
"You build it...We fly it!"
Toll Free: 866-TRUTRAK
www.trutrakap.com
|
| | - The Matronics RV10-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?RV10-List |
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