 |
Matronics Email Lists Web Forum Interface to the Matronics Email Lists
|
View previous topic :: View next topic |
Author |
Message |
zodierocket(at)hsfx.ca Guest
|
Posted: Wed Jun 06, 2007 10:22 am Post subject: Official Zenith Note |
|
|
As most of you know, Zenith is the leader in the industry for customer
support. Unfortunately there has been a snag! Zenith receives an enormous
amount of E-Mail every day, in the order of 500-1000 some days, many of
which are spam.
Zenith has had a spam detector in place for quite some time but several
weeks ago changed some settings. The result of this was discovered 20
minutes ago with many valid letters being found, in fact the order of
letters is in excess of +200 E-Mails for both customer support and
information requests.
PLEASE DO NOT RE-SEND your letter, it is our hope that everyone will
receive a response in the next 72 hours. If you do not hear back from your
inquiry by that time please call Zenith directly on the phone.
I wish to ensure everyone that you are always our number one priority, in
fact most of the staff will be pulling serious hours to catch up. Also
remember that their is always the phone and fax for a direct link to
Zenith.
Also available are the 3 distributors in North America to draw upon.
Though Can-Zac offers builders assistance to Canadians and northern U.S.
residents, I often answer questions from Europe and southern U.S., plus
many on this list alone.
Remember you have Flightcrafters in Florida, Quality Sport planes in
California and most importantly you have this list, which is absolutely
packed with knowledgeable and incredibly friendly guy's.
The distributors are not an official customer support center, but if your
in a jam they likely have the knowledge you need.
With all this available to you, we would still like to apologize for the
delay some of you have experienced in getting your answers. Zenith is the
official center for U.S. customer support, this event has been unfortunate
and will be monitored far closer in the future.
Thanks for taking the time to read this post.
Mark Townsend
Can-Zac Aviation Ltd.
president(at)can-zacaviation.com
www.can-zacaviation.com
| - The Matronics Zenith-List Email Forum - | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?Zenith-List |
|
|
|
Back to top |
|
 |
hansriet
Joined: 09 Feb 2007 Posts: 93
|
Posted: Wed Jun 06, 2007 6:31 pm Post subject: Re: Official Zenith Note |
|
|
Thanks for the update Mark.
Any news to report on the highly anticipated LSA floats?
Hans van Riet
| - The Matronics Zenith-List Email Forum - | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?Zenith-List |
|
|
|
Back to top |
|
 |
|
|
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum You cannot attach files in this forum You can download files in this forum
|
Powered by phpBB © 2001, 2005 phpBB Group
|