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john.marzulli(at)gmail.co
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 Posted: Thu Aug 23, 2007 3:04 pm Post subject: Slightly off topic: Lost and stolen packages |
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We all get packages delivered to us full of clecos, Homebuilt Help DVDs or other parts, and normally nothing goes wrong.
This week UPS left a package on my doorstep without taking a signature. It turns out that this step is discretionary to the driver. As a result the package was stolen.
Anyway, I was able to recover my package with the help of the Police.
It's a long story, and I have it recounted here: http://701builder.livejournal.com/
In other news my fuselage kit is being delivered tomorrow. Let's see them try to steal that!
Happy building!
--
John Marzulli
http://701Builder.blogspot.com/
"Flying a plane is no different than riding a bicycle... it's just a lot harder to put baseball cards in the spokes.
-Airplane The Movie [quote][b]
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paulried(at)rogers.com
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| Posted: Thu Aug 23, 2007 4:08 pm Post subject: Slightly off topic: Lost and stolen packages |
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I just love the “discretion” clause. I had a very expensive network storage device delivered to my house yesterday and found it behind the planters on the front porch. It is always fun to find a two terabyte device in your ferns! Someone was home all day so I guess the UPS driver just decided to drop it and run. The funny thing was it had stickers all over it saying “signature required”.
Paul Riedlinger
paulried(at)rogers.com
From: owner-zenith-list-server(at)matronics.com [mailto:owner-zenith-list-server(at)matronics.com] On Behalf Of John Marzulli
Sent: August-23-07 7:03 PM
To: zenith-list(at)matronics.com
Subject: Slightly off topic: Lost and stolen packages
We all get packages delivered to us full of clecos, Homebuilt Help DVDs or other parts, and normally nothing goes wrong.
This week UPS left a package on my doorstep without taking a signature. It turns out that this step is discretionary to the driver. As a result the package was stolen.
Anyway, I was able to recover my package with the help of the Police.
It's a long story, and I have it recounted here: http://701builder.livejournal.com/
In other news my fuselage kit is being delivered tomorrow. Let's see them try to steal that!
Happy building!
--
John Marzulli
http://701Builder.blogspot.com/
"Flying a plane is no different than riding a bicycle... it's just a lot harder to put baseball cards in the spokes.
-Airplane The Movie | Quote: | | http://www.matronics.com/Navigator?Zenith-List |
01234
[quote][b]
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601zv(at)ritternet.com
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| Posted: Thu Aug 23, 2007 4:42 pm Post subject: Slightly off topic: Lost and stolen packages |
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Those stickers don't mean a thing when the shipper does not pay for signature service.
Do not archive.
[quote] ---
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steveadams
Joined: 10 Jan 2006
Posts: 191
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| Posted: Fri Aug 24, 2007 4:28 am Post subject: Re: Slightly off topic: Lost and stolen packages |
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I have the opposite problem to what you describe, and I refuse to use UPS if I can help it. This is a bit of a rant, but I have really had it with UPS and it's customer no-service. I live in a rural area where there is little risk of having a package stolen. About 2 years ago the driver misdelivered a package to another house, saying he had delivered it to my house. The package was never recovered and I filed a claim. I then discovered that if a claim is ever filed for a lost package to an address, UPS policy is to always require a signature at that address, and it can never be changed. The nearest UPS station is a 45 minute drive, so now I have to drive 1 1/2 hours any time someone sends a package to me via UPS. To make matters worse, when I know a package is due to come, I will make an effort to be home to get it. But since we are so far in the boonies, the driver will log that he attempted delivery, but not bother to drive all the way out to my house to actually make an attempt. I hate UPS. End of rant.
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brothapig(at)HOTMAIL.COM
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| Posted: Fri Aug 24, 2007 5:07 am Post subject: Slightly off topic: Lost and stolen packages |
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John, I'm glad you got your Tivo back, and I'm glad you got the guy!
By the way, I see you're making some nice progress on the plane!
Ryan
[quote] Date: Thu, 23 Aug 2007 16:03:15 -0700
From: john.marzulli(at)gmail.com
To: zenith-list(at)matronics.com
Subject: Slightly off topic: Lost and stolen packages
We all get packages delivered to us full of clecos, Homebuilt Help DVDs or other parts, and normally nothing goes wrong.
This week UPS left a package on my doorstep without taking a signature. It turns out that this step is discretionary to the driver. As a result the package was stolen.
Anyway, I was able to recover my package with the help of the Police.
It's a long story, and I have it recounted here: http://701builder.livejournal.com/
In other news my fuselage kit is being delivered tomorrow. Let's see them try to steal that!
Happy building!
--
John Marzulli
http://701Builder.blogspot.com/
"Flying a plane is no different than riding a bicycle... it's just a lot harder to put baseball cards in the spokes.
-Airplane The Movie [b]
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crvsecretary
Joined: 18 Mar 2007
Posts: 38
Location: Naugatuck, CT
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| Posted: Fri Aug 24, 2007 5:17 am Post subject: Slightly off topic: Lost and stolen packages |
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I have to agree, Steve. UPS has put a LOT of 'discretion' into the drivers hands; an unscrupulous driver will find it easy to do what you describe, and the repercussions for an honest driver for an honest mistake are dear.
At my workplace, we use UPS extensively and I have found over the past year the volume of misdelivered packages has gone up. Since we do not insure EVERY package (too expensive) and basic UPS liability is limited to $100...IF they admit a misdelivery (and that's a big "IF")....and IF we want to go through the UPS claims process.....well, it's just not worth it. We end up taking a big hit for misdelivered packages and we will usually re-ship the order to make a customer happy and hope UPS can retrieve the misdelivered package...and if not, we take the loss. But I can tell you we tell every customer that it is a UPS issue and to put pressure on thier regional manager to improve customer service on the local level.
To be fair, I don't see FedEx Ground as an answer. either......
In a message dated 8/24/2007 7:32:23 AM Eastern Standard Time, dr_steve_adams(at)yahoo.com writes:
| Quote: | --> Zenith-List message posted by: "steveadams" <dr_steve_adams(at)yahoo.com>
I have the opposite problem to what you describe, and I refuse to use UPS if I can help it. This is a bit of a rant, but I have really had it with UPS and it's customer no-service. I live in a rural area where there is little risk of having a package stolen. About 2 years ago the driver misdelivered a package to another house, saying he had delivered it to my house. The package was never recovered and I filed a claim. I then discovered that if a claim is ever filed for a lost package to an address, UPS policy is to always require a signature at that address, and it can never be changed. The nearest UPS station is a 45 minute drive, so now I have to drive 1 1/2 hours any time someone sends a package to me via UPS. To make matters worse, when I know a package is due to come, I will make an effort to be home to get it. But since we are so far in the boonies, the driver will log that he attempted delivery, but not bother to drive all the way out to my house to actually make a a
ttempt. I hate UPS. End of rant.
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_________________
Zenith 601XL N458XL (reserved)
Naugatuck, CT
Tail Complete; working on wings |
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NYTerminat(at)aol.com
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| Posted: Fri Aug 24, 2007 6:59 am Post subject: Slightly off topic: Lost and stolen packages |
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Steve,
I have the same experience except with FedEX. We also live in the boonies and the after one attempt to deliver, we have to travel about the same 45 min to the nearest FedEx depot. In our area the FedEx home delivery is subbed out to private contractors and they get paid very little per package so they don't want to waste time. I have everything I can delivered by UPS, the route driver Tony has delivered so much stuff for my plane and a bus RV conversion that he claims to have delivered all the parts for it. Tony will leave my packages in the garage if we are not home. The trick is to get to know the driver.
Bob Spudis
In a message dated 8/24/2007 8:32:40 A.M. Eastern Daylight Time, dr_steve_adams(at)yahoo.com writes:
| Quote: | --> Zenith-List message posted by: "steveadams" <dr_steve_adams(at)yahoo.com>
I have the opposite problem to what you describe, and I refuse to use UPS if I can help it. This is a bit of a rant, but I have really had it with UPS and it's customer no-service. I live in a rural area where there is little risk of having a package stolen. About 2 years ago the driver misdelivered a package to another house, saying he had delivered it to my house. The package was never recovered and I filed a claim. I then discovered that if a claim is ever filed for a lost package to an address, UPS policy is to always require a signature at that address, and it can never be changed. The nearest UPS station is a 45 minute drive, so now I have to drive 1 1/2 hours any time someone sends a package to me via UPS. To make matters worse, when I know a package is due to come, I will make an effort to be home to get it. But since we are so far in the boonies, the driver will log that he attempted delivery, but not bother to drive all the way out to my house to actually make an a!
ttempt. I hate UPS. End of rant.
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=130705#130705bsp; --> ======================
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hillsgun(at)nwinfo.net
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| Posted: Fri Aug 24, 2007 8:10 am Post subject: Slightly off topic: Lost and stolen packages |
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I agree that you need to get to know the driver and sometimes the terminal personnel. I have had problems with some ups drivers, but my regular driver is as good as gold. I picked up quite a few packages from the terminal for quite a while and once they got to know me there they were great. The once handed me a package (self sealing bubble envelope) and it felt light to me. I checked it and not only was it empty, but the vendor had not even pealed the self seal strip off the package. Obviously the vendors fault. UPS called while I was standing there. Told the vendor to send me another next day air and that UPS would cover all expenses (shipping and the part). GREAT SERVICE. I am not affiliated with them in any way, and don’t ship or receive a large amount of items. I just take the time to get to know the carrier, try and be pleasant to the personnel, and know there system of operation, and usually they will try and work with me. I have found this to work with the post office as well. Back to the adage about more flies with honey. Dan
From: owner-zenith-list-server(at)matronics.com [mailto:owner-zenith-list-server(at)matronics.com] On Behalf Of NYTerminat(at)aol.com
Sent: Friday, August 24, 2007 7:58 AM
To: zenith-list(at)matronics.com
Subject: Re: Re: Slightly off topic: Lost and stolen packages
Steve,
I have the same experience except with FedEX. We also live in the boonies and the after one attempt to deliver, we have to travel about the same 45 min to the nearest FedEx depot. In our area the FedEx home delivery is subbed out to private contractors and they get paid very little per package so they don't want to waste time. I have everything I can delivered by UPS, the route driver Tony has delivered so much stuff for my plane and a bus RV conversion that he claims to have delivered all the parts for it. Tony will leave my packages in the garage if we are not home. The trick is to get to know the driver.
Bob Spudis
In a message dated 8/24/2007 8:32:40 A.M. Eastern Daylight Time, dr_steve_adams(at)yahoo.com writes:
| Quote: |
--> Zenith-List message posted by: "steveadams" <dr_steve_adams(at)yahoo.com>
I have the opposite problem to what you describe, and I refuse to use UPS if I can help it. This is a bit of a rant, but I have really had it with UPS and it's customer no-service. I live in a rural area where there is little risk of having a package stolen. About 2 years ago the driver misdelivered a package to another house, saying he had delivered it to my house. The package was never recovered and I filed a claim. I then discovered that if a claim is ever filed for a lost package to an address, UPS policy is to always require a signature at that address, and it can never be changed. The nearest UPS station is a 45 minute drive, so now I have to drive 1 1/2 hours any time someone sends a package to me via UPS. To make matters worse, when I know a package is due to come, I will make an effort to be home to get it. But since we are so far in the boonies, the driver will log that he attempted delivery, but not bother to drive all the way out to my house to actually make an a!
ttempt. I hate UPS. End of rant.
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p=130705#130705
bsp; --> ======================
|
Get a sneak peek of the all-new AOL.com.
[quote]
href="http://www.matronics.com/Navigator?Zenith-List">http://www.matronhref="http://forums.matronics.com">http://forums.matronics.com
[b]
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steveadams
Joined: 10 Jan 2006
Posts: 191
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| Posted: Fri Aug 24, 2007 10:35 am Post subject: Re: Slightly off topic: Lost and stolen packages |
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| hillsgun(at)nwinfo.net wrote: | I agree that you need to get to know the driver and sometimes the terminal personnel. I have had problems with some ups drivers, but my regular driver is as good as gold. I picked up quite a few packages from the terminal for quite a while and once they got to know me there they were great. The once handed me a package (self sealing bubble envelope) and it felt light to me. I checked it and not only was it empty, but the vendor had not even pealed the self seal strip off the package. Obviously the vendors fault. UPS called while I was standing there. Told the vendor to send me another next day air and that UPS would cover all expenses (shipping and the part). GREAT SERVICE. I am not affiliated with them in any way, and don’t ship or receive a large amount of items. I just take the time to get to know the carrier, try and be pleasant to the personnel, and know there system of operation, and usually they will try and work with me. I have found this to work with the post office as well. Back to the adage about more flies with honey. Dan
[/b][b] |
I don't blame the current driver, the package was "lost" by another driver covering his route who was not familiar with the area. His having to drive out to my place 3 times fully expecting me not to be there takes a serious bite out of his time. I know the folks at the terminal better than I would like, they bring my package up to the counter when they see me drive in the gate so it's there when I walk in. Yet the local terminal management say they can't change the signature requirement. I call customer service and they say that only the local terminal can change the requirement. I've gone around and around in circles for almost 2 years, and after a number of outright lies, shuffling blame, and a lot of frustration, I ran out of honey a while ago. Interestingly, Fed Ex has been great. The driver will even call me on my cell if he's heading out my way with a package requiring a signature so I can try and meet him or tell him not to bother if I can't be there. UPS has a lot of great employees but their management stinks.
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