FamilyGage(at)aol.com
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 Posted: Sat Sep 01, 2007 2:15 pm Post subject: 66 |
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Dear Mr. Vincent J. Palermo:
Good for you! We should support our friends, i.e., Mr. Rick Garcia, owner of Gulf Coast Avionics. This is all about what our web site is about. No doubt your friend is a great guy, a good husband and father. However, this situation does not involve friendship, but as the lawyers call a Breach of Contract.
I have done everything within my power to resolve this peacefully, and as a gentleman.
When Cliff Coy made the decision to interject his comments about both sides of a question, I made copies of the entire portfolio of letters and e-mails, and forwarded same to Cliff for his evaluation. Also, made the same copies for Mr. Brad Miller (installation manager at GCA) and sent them the same day. Mr. Miller already had all of these requests to set up an appointment to correct these problems, and he had known all of the time what was needed.
In the only reply on this site from Mr. Miller, it was sad that he felt that he had to put forth falsehoods in order to cover the butt of GCA. He stated that GCA was not responsible for the fact that as I began to taxi out of their ramp, there were no brakes. GCA refused to admit responsibility. Thus the plane sat in their hangar for another two weeks while I, at long distance, was required to find and pay an A/P to replace the hydrolytic reservoir line. It was the A/P that I had to hire who told Mr. Miller that the AeroStar factory could have installed a more heavy duty line. Mr. Palermo, this was simply an accident caused by one of their installers, plane and simple. I was not concerned about the torn hydrolytic line, however, I felt that it was completely unacceptable that their attitude about not accepting any responsibility for the accident. Luckily, one of our RPA friends, Craig Payne found a mechanic for me to replace the line. Mr. Miller claimed in his e-mail that he was totally unaware of any of my requests; not the truth gentlemen.
66:
After almost a year of poor communications on two brand new radios, the MB lights and audio nonfunctional, the VOR and digital readout on the new Val-INS 422, so much background noise on the PMA-4000 audio panel that only ISO position worked and thus the GIB could not hear or talk, no avionics master switch installed, why ATC stated that they were not receiving the new Garmin GTX-327 transponder, as spelled out in my contract with GCA.
The plane was taken to Daytona Aircraft Services at KDAB. Since they did not do the original installation, it was necessary that they chase down and check out all of the GCA services.
The good news is that DAS felt that in general the GCA installations were accomplished at an acceptable level. What they found was some minor antennae, grounding, rewiring of the intercom, and that the VAL unit was faulty. When they contacted VAL, they said to send the unit back, but that since DAS did not do the original installation, they could not guarantee that they would accept the warranty. To date, have not heard from VAL.
DAS contacted PMA about their audio panel. They said that their built in automatic squelch could not handle the noise in a Yak cockpit, and that DAS should rewire the PTT intercom switch on the throttles, and not use their built in unit, which was accomplished.
The MB lights and audio was solved with correction to the antennae on the belly.
My bill from DAS was $2,200.00, which does not include reinstalling the VAL unit when it returns from the factory.
Frankly, all of this could have easily been avoided if GCA had shown support for their customers. Please understand that this is, nor has ever been a personal attack on any individual. I believe strongly that when one has the confidence in large companies like GCA, they should meet their obligations to their customers.
I sincerely hopes that this answers all questions.
Ray Gage
Get a sneak peek of the all-new AOL.com.
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