Terry Phillips
Joined: 11 Jan 2006
Posts: 346
Location: Corvallis, MT
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 Posted: Thu Sep 13, 2007 1:15 pm Post subject: JabiruEngine-List Digest: 9 Msgs - 09/12/07 |
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| Quote: | Andy believes that Jabiru's warranty starts from first run. Unfortunately, my warranty is ambiguous on this point. My warranty states:
15 JABIRU AIRCRAFT PTY LTD – NEW ENGINE WARRANTY |
Jabiru Aircraft Pty Ltd, hereinafter JABIRU warrants that it will make good without charge,
any defect which appears in this engine.
Provided:
5 The defect has been notified in writing to JABIRU:
i) before the engine has operated a total of 200 hours or,
ii) within twelve (12) months of the date of delivery of the engine to the first
retail purchaser or from the date of independent Authority authenticated first
flight.
Whichever comes first, and … [quote]
Does ii) "within twelve (12) months of the date of delivery," rule, or does, "from the date of independent Authority authenticated first flight," rule? And, what constitutes an "independent Authority?"
Since I bought my engine w/o thinking about possible warranty expiration, I really hope Andy is correct that the warranty does not start until my first flight. However, I fear that my warranty will be expired before I ever bolt it onto the aircraft. Since my engine came from Jabiru USA, perhaps Pete can shed some light on this.
Terry
Andy Silvester wrote: | Quote: |
Time: 09:36:01 AM PST US
Subject: Re: Coils
From: "Andy Silvester" <info(at)suncoastjabiru.com> (info(at)suncoastjabiru.com)
All you guys are making sensible and valid points - thanks. I re-read my original
response about John's two coil failures and perhaps should clarify. There really
is no 'Jabiru Policy' about what, and what isn't agreed as a warranty replacement.
Yes, there is a warranty document which says that parts and labor are
warranted - and I think Jabiru's warranty which DOES start from first-run
and not the date of purchase is fairer than most. 'Obvious' mechanical failures
and breakages are of course warranted where there can be no question about the
way the failure occurred. However, people do overheat coils, which fail and
they claim under warranty. Similarly with overheating heads. Jabiru have seen
all these before and tend to be ready with a less than favorable answer, so for
us dealers, the onus is with us to go against the flow and 'prove' the operator
or installation wasn't at fault. In John's case I obviously didn't do a good
enough job providing the proof, because of course his were genuine warranty
issues. It was a while ago and I can't remember specifically, but I probably
caught the Jabiru factory guy on an off day or just after he's rejected someone
else's claim for free replacements - who knows?
What I'm saying is that ultimately, the decision on the replacement of parts which
could have been mis-used is both subjective and somewhat inconsistent. People
are involved in the decision process and so it's fallible. I'm not defending
or criticising necessarily - it's just the way it is. I'd be interested to
learn how any small company (Jabiru isn't Lycoming) can do it differently and
stay in business. They obviously can't honor every claim which is presented, because
a good number are due to abuse of the engine through poor installation.
John's claim is reasonable so I'll have another go at Jabiru with the hope of success
this time.
Andy Silvester
Suncoast Sportplanes Inc.
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www.suncoastjabiru.com
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--
Terry Phillips
ttp44~at~rkymtn.net
Corvallis MT
601XL/Jab 3300 slow build kit - Rudder done--finally; working on the stab
http://www.mykitlog.com/N47TP/ [b]
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_________________
Terry Phillips
Corvallis, MT
ttp44<at>rkymtn.net
Zenith 601XL/Jab 3300 slow build kit - Tail feathers done; working on the wings. |
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