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Re Trutrac and Trio Cust svc

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Charles Heathco

Joined: 10 Jan 2006
Posts: 201

Posted: Tue Dec 11, 2007 8:26 am Post subject: Re Trutrac and Trio Cust svc

I can tell you that Trio Cust Svc is outstanding  and that Trutrack customer service is not worth a damn. Charlie  Heathco

   [quote][b]

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klwerner(at)comcast.net
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Posted: Tue Dec 11, 2007 9:21 am Post subject: Re Trutrac and Trio Cust svc

How would you know so on both? Tell  the whole story, will ya...

  

 do not archive

 [quote]   ---

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mike109g6(at)insideconnec
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Posted: Tue Dec 11, 2007 10:43 am Post subject: Re Trutrac and Trio Cust svc

Have not had any dealings with Trio, but TruTrak  has been super with me.  Bought my ADI Pilot II from A/C Spruce.   Arrived without servos, mounting hdwre, and was an ADI Pilot I, but paid the  Pilot II price.  A/C Spruce rep didn't know that there was a  difference.  Called TT and explained the situation, also told them that the  unit that I received had 'stuff' rattling around inside.  TT immediately  told me to give them my invoice #, name, date of purchase and that they would  contact A/C Spruce.  Called me back in 20 minutes and told me to either  send it back to A/C Spruce or to them directly.  Sent it to them.   Within 2 weeks turn around TT sent me the new, complete ADI Pilot II with  everything that I paid for through A/C Spruce.  Even paid shipping both  ways.  To top it off, A/C Spruce had a promotion on at the time that was  selling the ADI Pilot II BELOW TT cost, according to TT.  TT still  honored the price without a squabble.  How can you beat that  service?

 FYI - whenever A/C Spruce has a 'request quote'  price.  USE IT!  I have purchased MANY items from them that have a  VERY reduced price.  Also did y'all know that A/C Spruce has a price  matching policy?  Find the cheapest price that you can on the web and they  will beat it-even Van's.  All they ask for is the website  name.

 Back on TT-get Stein to build you your harness-he  will at no extra charge include a jack in the wiring harness to plug your GPS  into-including handhelds if TT supports it, as with my AvMap IV that I panel  mounted in my 9A using the AirGizmos docking station.

 My 2cents worth,

 Mike H 9A/8A

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hooverra(at)verizon.net
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Posted: Tue Dec 11, 2007 4:41 pm Post subject: Re Trutrac and Trio Cust svc

Charlie,

    Sorry to hear you had an issue with TruTrak's customer service. I 

had a problem with a cracked case on my ADI-II ( used a tinybit of 

halomar sealant,  DON"T it caused the case material to deteriorate and 

crack). TruTrak replaced the case in short order and didn't charge me a 

dime. I would recommend them to anyone.

   



-- 

Ralph C. Hoover

RV7A 

hooverra at verizon dot net

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