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davist(at)xsinet.co.za
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 Posted: Sat Jan 05, 2008 6:44 am Post subject: Av-Map Gps Poor service |
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I purchased the Av-map EKP1V at Sun 'n Fun in April 2006. Unfortunately it did not have an African database, ( I live in South Africa) but I was assured that I would be able to swop the card out for one of Africa. I contacted the suppliers and asked them to have it at Oshkosh as I would be there. Needless to say it did not arrive but after phoning them from the convention they said they would bring a copy to the booth the next day. That also did not happen.
To cut a long story short, I have been in contact with the factory in Italy and after initially saying they would swop my card for the Africa database they turned around and said it would cost 336 Euros! plus postage of another 40 Euros ( +/- $540!) - for a 256 mb flash card!
Fortunately I did not buy the card at the time as the info was putrid to say the least - large towns were not even shown and no topography. This was in January 2007. They informed us that a new database was imminent as the cartographer they used was busy updating the info ( I suggested using Garmins or any other of hundreds of databases floating around) and so we hopefully awaited this new updated version. It is now January 2008 and I wonder if this company is really serious about delivering! And if so at what cost?
The only reason I have persevered with them is that I had planned and cut my panel to accept the Av- Map.
Has anyone out there had similar experiences or can someone point us to anyone that can tread on a few toes?
Trevor RV-7 South Africa
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JVanLaak(at)aol.com
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| Posted: Sat Jan 05, 2008 7:16 am Post subject: Av-Map Gps Poor service |
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Trevor,
I also have been extremely disappointed in their customer service. The unit itself is very nice and I have finally become proficient in their rather odd operating scheme, but every time I have asked for help they have been slow and incomplete.
What really bothers me is that when I paid about $75 to update the GPS info in October they sent me an update that does not have the correct ADIZ airspace around Washington DC. Given that I live not far away and routinely fly by that airspace (and all of the F-16's guarding it) this is a real problem. I complained to their customer service and got no response.
I hope your luck improves.
Jim
RV-6 N79RL
Start the year off right. Easy ways to stay in shape in the new year.
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mike109g6(at)insideconnec
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| Posted: Sat Jan 05, 2008 11:11 pm Post subject: Av-Map Gps Poor service |
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Trevor,
I also have an AvMap IV and have had nothing but great service from them in the US. My card needed to be updated to the 256MB also. They advised me to join the AvMap membership $79 USD and they would send me a new updated 256MB card free. Even sent a prepaid envelope for the old card to be mailed back to them.
The membership is supposedly worldwide-have you tried it? info(at)avmap.us (info(at)avmap.us)
If you can get no joy email me back direct and I'll see about getting you one here and mailing it to you in SA.
My old partner in London was from CT - he helped out a struggling yank new to the UK so I would like to return the favor.
How's high summer? Freezing/wet here in the US.
Cheers, RVers Stick Together
Mike H 9A/8A
PS-used the Airgizmos panel dock for my IV in the 9A. It will run the TruTrak ADI Pilot II also. Sweet.
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