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garythomas8708(at)yahoo.c
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 Posted: Sat Jan 26, 2008 8:36 am Post subject: William Wynne |
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All,
This may not be the right forum for this, but I feel compelled to comment on the recent speculation regarding William Wynne and people's expectations for customer service.
Clearly we are not dealing with Walmart here - he doesn't have a computerised inventory system using just-in-time algorithms. This is just one man trying to research improvements to the application (and he has made many, including multiple iterations of the oil system), build and outsource components, write educational manuals, answer the phone and provide advice. On top of that he built a 601XL airplane and gave rides in it (I was one lucky recipient when I first moved down to Florida).
As this stage of his business (where his products continue to evolve), the occasional hiccup is to be expected. Like many others, I have had to wait for parts. I think the solution is to prepare well ahead of time and work on the engine in parallel with the airframe. There are plenty of head-scratching moments in putting together an engine, and the more time you allow yourself, the less time for anxiety over shipments.
I will grant one minor criticism - he is sometimes can't be reached and is reluctant to give bad news about delays; this only adds to the anxiety of those more used to running down to walmart to pick up items at short notice. For the solution, see prior paragraph. The flip side to this is his generosity with time when you do reach him. He is full of encouragement and helpful advice for what after all is a pretty challenging endeavor.
Given his obvious pride in driving old trucks, he is not doing this to get rich. So when he sells his plane, I see that less as a sign of problems than as a sign that he intends to get inventories built up to satisfy what appears to be a growing number of customers.
Obviously we're all grown-ups and can make our own choices. We're also all smart enough to see through the idle speculation and misinformation to get at the real gems of insight on this forum. My advice - talk to someone who's already done it.
Best wishes to all
Gary Thomas 601XL / Corvair, 95% done, 95% still to go
[quote][b]
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kmccune
Joined: 22 Sep 2007
Posts: 577
Location: Wisconsin, USA
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| Posted: Sat Jan 26, 2008 1:15 pm Post subject: Re: William Wynne |
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I just figured that: He wanted more inventory, that the plane was fully depreciated, and that he was going to build another one to put his engine in. And he soon may have to deal with 701 guys too!
Pluses all around
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_________________
“Always do what you are afraid to do.”
R.W. Emerson (1803-1882)
"Real freedom is the sustained act of being an individual." WW - 2009
"Life is a good deal...it's worth it" Feb 1969
Dorothy McCune
Last edited by kmccune on Sun Jan 27, 2008 12:51 pm; edited 1 time in total |
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ashontz
Joined: 27 Dec 2006
Posts: 723
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| Posted: Sun Jan 27, 2008 11:43 am Post subject: Re: William Wynne |
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I don't know why anyone would come down on him. I've been reading his articles for years, he's just a small shop with a lot of demand. Personally, if I get nothing other than info from him and do all the work myself based on his how to manual that'll be enough for me. You can expcet only so much from one man or a small shop with a lot of customers.
[quote="garythomas8708(at)yahoo.c"]All,
This may not be the right forum for this, but I feel compelled to comment on the recent speculation regarding William Wynne and people's expectations for customer service.
Clearly we are not dealing with Walmart here - he doesn't have a computerised inventory system using just-in-time algorithms. This is just one man trying to research improvements to the application (and he has made many, including multiple iterations of the oil system), build and outsource components, write educational manuals, answer the phone and provide advice. On top of that he built a 601XL airplane and gave rides in it (I was one lucky recipient when I first moved down to Florida).
As this stage of his business (where his products continue to evolve), the occasional hiccup is to be expected. Like many others, I have had to wait for parts. I think the solution is to prepare well ahead of time and work on the engine in parallel with the airframe. There are plenty of head-scratching moments in putting together an engine, and the more time you allow yourself, the less time for anxiety over shipments.
I will grant one minor criticism - he is sometimes can't be reached and is reluctant to give bad news about delays; this only adds to the anxiety of those more used to running down to walmart to pick up items at short notice. For the solution, see prior paragraph. The flip side to this is his generosity with time when you do reach him. He is full of encouragement and helpful advice for what after all is a pretty challenging endeavor.
Given his obvious pride in driving old trucks, he is not doing this to get rich. So when he sells his plane, I see that less as a sign of problems than as a sign that he intends to get inventories built up to satisfy what appears to be a growing number of customers.
Obviously we're all grown-ups and can make our own choices. We're also all smart enough to see through the idle speculation and misinformation to get at the real gems of insight on this forum. My advice - talk to someone who's already done it.
Best wishes to all
Gary Thomas 601XL / Corvair, 95% done, 95% still to go
| | - The Matronics Zenith-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?Zenith-List |
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