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Needley Engine Comment

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naumuk(at)alltel.net
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Posted: Sat Mar 08, 2008 8:08 am Post subject: Needley Engine Comment

All-

     I added the remark "WW  isn't the best of communicators, either" as an addition to the Needley Engine  posting on the Zenith list a couple of days ago and still stand behind it. What  people have to realize is that in spite of the fact that WW's  organization fails to keep customers informed as to the status of  their orders, they offer good components that will be delivered. Case in  point:

     Earlier this year I wrote a  check to cover the price of several components. After a few months, I  received an e-mail from WW and USPS confirmation that my parts would be sent out  "Tuesday", and could he cash the check? I said OK.

     Nearly a month later, I still  hadn't received the parts. What would you think? 

     I e-mailed WW and Grace  responded with, "Sorry for the confusion, I'll reschedule shipment". Turns out  the parts had come to the post office the day before but I hadn't yet been  notified.

     Communications breakdown both  inside and out. 

     Bottom line is I feel like a  shit for doubting WWs word, but customers of any company have basic  expectations. We're not talking chicken feed here. If any of you placed a $1000  order with ACS, they told you you'd see your parts on a certain day and you  didn't see them for a month or hear that they were back-ordered you'd be  furious. WW has to learn to comply with the same standard to erase his "Bad  businessman" reputation. Any CorvairCraft customer knows he's making great  strides.

     All's well that ends well- I  have my parts as promised. 

     WW+Grace, bless you, I'm not  picking on you. Just pointing out that as long as customers know the status of  their orders chances are they'll continue to be loyal customers.

     Your loyal  customer...

 Bill Naumuk

Townville, Pa.

HDS  Fuse/Corvair

   [quote][b]

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Larry Hursh

Joined: 16 Feb 2008
Posts: 125
Location: Edwardsburg, MI (near Elkhart, IN)

Posted: Sat Mar 08, 2008 1:20 pm Post subject: Needley Engine Comment

Dear Bill, 

   

  I was one of those people that questioned WW and his ability to provide parts several months ago.  What I didn't realize (but soon did) is HOW does William have the time to do everything he does?? He does the research to find a new vendors/suppliers for the parts that can be made on a CNC now.  He still does new prototype work and research on new product development.  He does repair work at the hanger I'm sure.  He has to get everything ready for all the upcoming air events and takes the time to travel and promote.  And then, where does he STILL have the time to eat, sleep and spend some QUALITY TIME with Grace Ellen?  

   

  I know from my own personal and professional life, SOMETHING has to give.  He's only one man (wife a great wife and crew behind him).  Does he still pick up and answer your phone  call if you need help???  Does he get on line (one of his most UN-FAVORITE things to do I'm sure) to answer peoples questions or set something (or someone) straight about certain things??  Sure he does.  Does he TRY to keep you and everyone else updated to his new findings on his research and new developments on his products?  Sure he does.  How do you think he does all of this??  Where does he find the time??  He makes it.

   

  As this "movement" towards using the Corvair has literally EXPLODED on him and his small operation, William and Grace was forced into doing something different and view how their parts are/was being made.  They have SOLD their 601 to put more sale-able inventory on the shelf so people like you and me don't have to WAIT as long.  Did you realize that?  If he is like most smaller manufacturing facilities, they don't just make ONE of anything at a time.   It's NOT cost effective to set up a jig or build just one of anything so when he does take the time to get ahead on the hottest parts (usually the most past due to customers), he falls behind on other parts - its usually a very vicious cycle.....Am I close here William??  

   

  I've been a former Plant Materials/Production Manager for far too many years and I KNOW what he is  up against.  I am just DAMNED HAPPY that he is still WILLING to do whatever is necessary to provide the parts that we are demanding of him.  One thing you can rest assure is, William DOES have his fingers into EVERY aspect of all the parts that are now and will be produced outside his facility.  The quality of the workmanship you have seen and will see in the future should be a seamless transition.  Please give him more time before laying judgment on him.  He finally realizes there is more need than he can currently provide in a  timely manner. William IS doing something about it.  It takes time to find the right person for the job to outsource a job.  There is usually a learning curve that goes along with it and only William can be the one to teach the new supplier what is expected of him/her.  Bill I am asking you to please reserve your judgment of the way the Corvair Authority has operated in the past.  A new vision I believe has emerged  here and I  can personally attest to it.  I placed two orders with him in the last 2 weeks.  I received a NOTICE that parts was being shipped on a certain day and they did.  BOTH of my orders was received in the exact same week it was ordered in.    

   

  As for me, I just hope and pray William doesn't get too damned mad about folks chastising or yelling at him about this or that.  I hope the day never comes that he tells all of  us to go "pound sand and shove it" .  I probably would have a long, long time ago.

   

  To WIlliam and Grace Ellen:

   

  Thank you Grace Ellen and William for showing such kindness and caring about us.  Its time WE start to understand what YOU go through each and every day.....I hope I've shed some new light on one of your oldest problems...

   

  Regards

  Larry Hursh

  CH 601XL  ((N601LL Reserved) 

  and "Newbie to Corvair Moement" (but more than willing to learn!)





  [quote][b]

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_________________
Larry Hursh (N650LM Reserved)

"One rivet at a time......one day at a time.."

CH650 (Converted from CH601XL)
1/2 done with fuselage
will be Corvair Powered

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