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Zenith Response time

 
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challgren(at)mac.com
Guest
PostPosted: Sat Mar 08, 2008 8:42 am    Post subject: Zenith Response time Reply with quote
Zen Guys:

Larry said: "Whenever I send any email to Zenith, it usually takes
them at least a week to answer it. If you want better service, I
suggest you pick up the phone and give them a call. You'll have your
answer much quicker that way."

My experience is the opposite. Three times recently I have sent
Emails to Zenair and have gotten answers within 12 hours on each
occasion. Of course, I could be asking easier questions.

Stan
N701VG

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cndmovn(at)gmail.com
Guest
PostPosted: Sun Mar 09, 2008 3:11 pm    Post subject: Zenith Response time Reply with quote
Agreed. I have gotten all answers back in 12 hours or less. I have even gotten emailed replies on Saturday and Sunday

I am sure I am very specific with my questions siting plan page number, parts involved, etc. I include photo's if needed. Most importantly I put my serial number in the message title.

Works for me.

On Sat, Mar 8, 2008 at 12:39 PM, Stanley Challgren <challgren(at)mac.com (challgren(at)mac.com)> wrote:
Quote:
--> Zenith-List message posted by: Stanley Challgren <challgren(at)mac.com (challgren(at)mac.com)>

Zen Guys:

Larry said: "Whenever I send any email to Zenith, it usually takes
them at least a week to answer it. If you want better service, I
suggest you pick up the phone and give them a call. You'll have your
answer much quicker that way."

My experience is the opposite. Three times recently I have sent
Emails to Zenair and have gotten answers within 12 hours on each
occasion. Of course, I could be asking easier questions.

Stan
N701VG






--
Paul Riedlinger
cndmovn(at)gmail.com (cndmovn(at)gmail.com) [quote][b]

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n801bh(at)netzero.com
Guest
PostPosted: Sun Mar 09, 2008 8:46 pm    Post subject: Zenith Response time Reply with quote
I have had nothing but steller service from Zenith. In most cases I called and had an answer with a few minutes. Emails took about a day to process. My favorite way was to email Nick or Roger a pic or two, then follow up with a call to them. There was not one issue they they/I couldn't resolve....
do not archive
Ben Haas
N801BH
www.haaspowerair.com

-- "Paul Riedlinger" <cndmovn(at)gmail.com> wrote:
Agreed.  I have gotten all answers back in 12 hours or less. I have even gotten emailed replies on Saturday and Sunday

I am sure I am very specific with my questions siting plan page number, parts involved, etc. I include photo's if needed. Most importantly I put my serial number in the message title.

Works for me.

On Sat, Mar 8, 2008 at 12:39 PM, Stanley Challgren <challgren(at)mac.com (challgren(at)mac.com)> wrote:
Quote:
--> Zenith-List message posted by: Stanley Challgren <challgren(at)mac.com (challgren(at)mac.com)>

Zen Guys:

Larry said: "Whenever I send any email to Zenith, it usually takes
them at least a week to answer it. If you want better service, I
suggest you pick up the phone and give them a call. You'll have your
answer much quicker that way."

My experience is the opposite. Three times recently I have sent
Emails to Zenair and have gotten answers within 12 hours on each
occasion. Of course, I could be asking easier questions.

Stan
N701VG


--
Paul Riedlinger
cndmovn(at)gmail.com (cndmovn(at)gmail.com)
Quote:


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[quote][b]

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psm(at)att.net
Guest
PostPosted: Mon Mar 10, 2008 1:40 am    Post subject: Zenith Response time Reply with quote
Hi guys,

I hope I understand this issue correctly.

First, Zenith and Zenair are two completely different companies that
reside in two different countries. Zenith is in Mexico, MO in the
USA, while Zenair is in Canada.

Second, Zenith has several different email addresses. If you send
your mail to info(at)zenithair.com (I think) then Shirley is the first
one to see the message. She will respond directly and quickly if it
involves a quote for parts or other things in her domain. If it is a
request for technical support she forwards it to one of the
engineers. That could cause a variable delay in response depending
on which engineer is targeted.

Paul
XL fuselage
do not archive
At 09:39 AM 3/8/2008, you wrote:
Quote:


Zen Guys:

Larry said: "Whenever I send any email to Zenith, it usually takes
them at least a week to answer it. If you want better service, I
suggest you pick up the phone and give them a call. You'll have your
answer much quicker that way."

My experience is the opposite. Three times recently I have sent
Emails to Zenair and have gotten answers within 12 hours on each
occasion. Of course, I could be asking easier questions.

Stan
N701VG



- The Matronics Zenith-List Email Forum -
 

Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:

http://www.matronics.com/Navigator?Zenith-List
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