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Van's support to international customers

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ron.mcgann(at)baesystems.
Guest

Posted: Fri May 02, 2008 5:28 pm Post subject: Van's support to international customers

Sorry guys, time for a bit of a whinge.  Vans credibility has just taken a serious nose dive for this builder.



Weldon 10 is not readily available in Australia and Vans will not deliver it other than sea freight (3 month delay for $12 worth of stuff!!!).  The supplier here insists on providing adhesive that is significantly past its shelf life (ie more than 2yrs).  I have been trying to get some useable Weldon for the past 3 months without success.  Vans did advise that they hoped to have a solution by end of April.  Here is their response to my query on what was happening:



"Obviously we have no control over IPS or their distributors. We can become

certified for shipping Hazmat, but this requires sending staff on an

expensive 3 day course.



We are making inquiries to see if we can ship the material through a third

party rather than becoming Hazmat certified here for this one product.

However it is done, minimum cost for shipping any quantity of the adhesive

would be about $200.



The reason we don't have an alternative is because experts in the field

advised us that this is the best adhesive to use. It therefore seems

inadvisable for us to research, or to recommend that you use, the "not quite

so good" alternatives.



Several RV-10s have been finished in Australia, so this is not an

insurmountable problem, though I am not sure how they solved the issue.

As I said before, we are able to ship the adhesive in with the kits. If you have

all your kits we can conceivably ship this in someone else's kit, so if you

know of someone near you ordering a kit let us know. As of right now, that is

all we can do.



Gus"



The majority of RV-10s that were completed in Australia have used Weld-on supplied by Vans BEFORE they discovered it was Hazmat. Their reluctance to recommend an alternative windows installation method, when they cannot provide their specified product is very disappointing.  My -10 is virtually finished with a planned first flight date of July.  Windscreen installation and fairing is the only job left and I have no more kits to freight in.



So, for those international builders that may have a problem with getting Weld-On 10 - expect ZERO support from Vans.



For me, it's back to the archives to find an alternative (but not Vans approved) way of installing the windscreen.



Ron

-187 (and reeeeally pi$$ed off)

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ricksked(at)embarqmail.co
Guest

Posted: Fri May 02, 2008 5:46 pm Post subject: Van's support to international customers

Ron,



I'm going the Silpruf silicone method, ever consider an alternative to weld-on? The Glasair crews have been using this method and it even looks like the Cirrus uses similar methods. I have the VHS tape showing it's install and I think it's a better way to go IMHO, Easier to get the adhesive as well. Takes 4 to 5 tubes at about $15 US each to complete.



Rick Sked

40185

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robin1(at)mrmoisture.com
Guest

Posted: Fri May 02, 2008 6:14 pm Post subject: Van's support to international customers

Ron,

	We second the Silpruf method Rick suggests. All our windows were installed with Silpruf and we are extremely pleased with the results (Windscreen within the next two weeks). My builder friend is an old Glasair builder as well as several choppers (lots of windows) so that may be the connection. I understand it was simpler & cleaner than the weld-on. May be an alternative to W-O for you?



Robin

Do Not Archive



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ninepapa(at)bendbroadband
Guest

Posted: Sat May 03, 2008 11:32 am Post subject: Van's support to international customers

Ron



Did you try contacting IPS directly?

Their E-mail is intustrialinfo(at)ipscorp.com

Maybe they can ship one direct to you, or direct to the dealer with your

name on the shipment.



John

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ron.mcgann(at)baesystems.
Guest

Posted: Sat May 03, 2008 3:36 pm Post subject: Van's support to international customers

John,



Yes, I have had a few emails with IPS and they have been quite responsive.  At the moment, there does not seem to be ANY 'in life' Weld On in Australia and IPS is supplying to the primary distributor (Mulford).  But supply is still likely to be several weeks/months away. 



To all who responded with offers and recommendations both on and off list - thank you!  The camaraderie and support from the list is amazing.  I have been aware of previous discussion about using alternate techniques (SilPruf, Epoxy/flox, 3M 2216), and will now go down one of those paths.



thanks again guys



cheers,

Ron (not quite so ticked off any more)



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