pascal(at)rv10builder.net
Guest
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 Posted: Sat May 03, 2008 3:49 pm Post subject: Garmin Repair - poor Customer support?? |
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Although I think $800 for a minor job is poor support (they should have done
it for S&H and gained a happy customer in return) I disagree with the
argument of license per unit cost. It would be like telling a software
manufacturer that I have three computers how come I need to pay to get the
latest version three times.. In this case that is business. With that said I
was upset when I decided to upgrade to a new computer because my Flight Sim
was too slow and the new computer would resolve the performance that the
game required. The software was "license per unit" so I needed to buy a new
"identical" software package for the new computer.. I called the company and
guess what?? they gave me a new license for the new computer.. for free..
understanding my situation..I BTW deletedthe software off the old computer
so technically all I did was move the software not run it concurrently.
Garmin needs to know the difference between a light bulb and a screen, $800
is poor customer service..
Now if AFS could find another option than the 430W I would be a happy
camper, but as I mentioned in the past.. where the competition for this
unit??
Sure Magellan and Tom Tom can be competition for the land based GPS.. but
there's nothing for the aviation units..
Pascal
--------------------------------------------------
From: "Steven Roberts" <swrpilot(at)bellsouth.net>
Sent: Saturday, May 03, 2008 2:28 PM
To: <rv10-list(at)matronics.com>
Subject: RE: Garmin Repair - Customer Beware
[quote]
William,
Here is another example of Garmin's pricing power. I have dual Garmin
430's
in my Mooney. Even though the databases are identical, Garmin charges 2x
for the monthly updates, about $60 per month, and there is no way to get
around it if you want the units to crossfill the flight plans. If you
have
a 496 for terrain and weather, as I do, you need another subscription to
keep that current. There is no discount for having three Garmin moving
map
products in one aircraft.
And it will get worse. Even though Garmin is the gold standard for
aviation, marine, auto and hiking GPS navigation, their stock is down 70%
from recent highs due to, of all things, reduced margins from fierce
competition.
Steve Roberts
Still lurking and waiting on a suitable place to build my RV-10
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