flysrv10(at)gmail.com
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 Posted: Sat Jul 26, 2008 7:09 am Post subject: America's Aircraft Engines |
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I wanted to tell everyone of my recent outstanding customer service
experience with America’s Aircraft Engines.
I purchased an IO540 for my rv10 in November of 2005 and put about 320
hrs on it since then. My engine developed oil leaks that I could not
easily repair myself.
They offered to pay a local shop to repair the leaks. This cost them
$700+ which they paid without any questions. As it turned out, the
repairs did not cure all of the leaks and they offered to reassemble
the engine without any cost to me at any time.
I agonized over the decision for about a year imagining all kinds of
pit-falls but finally decided to take the offer. On my last vacation
trip to NM, with only two days notice to them, I dropped off the plane.
After opening the cowl, I showed them the leaks and walked away.
Exactly 10 days later (including the 4th of July holiday) I returned
on my way back to Florida to find the engine repaired and installed
back on my plane. I did not have to turn a single wrench!
I feel that I they went beyond my expectations in making the process
painless for me and highly recommend to anyone considering an engine
to at least talk to these guys. Call Richard or Steve Fowler. Their
web address is www.overhaul.com.
Rob Kermanj
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