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Dealing with Zenith - My Experience

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georgerace

Joined: 25 Oct 2006
Posts: 788
Location: Albion, MI

Posted: Tue Aug 26, 2008 10:02 am Post subject: Dealing with Zenith - My Experience

Let me start by  saying that I have absolutely no connection to anyone at  Zenith.

  

 Three years ago I  visited the Zenith plant in Mexico MO and took my first ride in a 701.  I  was greatly impressed with the 701, pilot Roger, and everyone that I talked with  at the plant.  I actually "wandered" around in the production area taking  pictures and talking to everyone for over two hours.  There was not one  person that did not stop what they were doing and explain in detail their job  and where their piece fit into the airplane.  I was shown the CNC  press doing pilot holes. I watched fuel tank welding by a very nice Lady  who stopped to explain how she welded the aluminum filler neck into place.   I talked to several who were just bending and forming metal, most by hand with  wooden blocks and hammers.  All in all it convinced me that Zenith was  going to be a company that would be easy to deal with and who cared greatly  about the quality of their products and service to  customers.

  

 Now three years  later, and the proud owner of a flying CH701 I can say that all of my  expectations about dealing with Zenith have been met.  Time and time again,  over the past three years, I either called or sent email with questions and  concerns as I ran into things that I did not full understand or did not seem to  make sense to me.  Each and every time I either got to someone on the phone  who answered my questions, or received a return email within 24 hours with a  full explanation.  Sometimes they even sent portions of drawings with hand  written notes, or at least one time, went out and took a picture of a part on  their 701 demo airplane and send it to me with an explanation to answer my  question.

  

 I purchased my 701  in three "chunks" over the first year and a half.  I was always given an  approximate shipping date and shipping costs.  Each time they beat their  promised shipping schedule by days.

  

 Why am I writing  this, because I just finished reading email talking about how hard it is to deal  with Zenith.  In the same batch of incoming email was a very nice note from  Shirley at Zenith.    In part it said:  "Thanks for  sharing your pictures and enjoy your flying."   So  if you are thinking of starting a relationship with Zenith while building one of  their airplanes, don't worry, they really do care about and take care of their  customers.

  

 And as long as I am at the keyboard, I can say the same  kind words about Jabiru USA.  Pete and Dana have always been right there  for me.   My Jabiur 2200a engine and FWF kit from them could not have  turned out any better.

  

 And one last comment.  Please don't jump to  conclusions about anything you read on these Lists.  Most here are  extremely helpful, and good information when you have a question is usually  quickly given.  It is very apparent that there are some who seem to be bent  on giving misleading information or just giving opinions to see their words in  print on the list.

  

 Form YOUR own conclusions, based on YOUR  experience and enjoy building and flying your Zenith  airplane.

  

              George Race

  N73EX Now Finished and  Flying

 www.mykitairplane.com/MyCH701

  

  

  

  

  

   [quote][b]

- The Matronics Zenith701801-List Email Forum -

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_________________
Check out my CH-701 project at:
http://www.mykitairplane.com

Iberplanes

Joined: 10 Dec 2007
Posts: 174
Location: Igualada - Barcelona - Spain

Posted: Tue Aug 26, 2008 10:47 am Post subject: Dealing with Zenith - My Experience

Hello Gorge, 

  

 I have to admit that my experience with ZAC, living in Spain, not english speaker, etc, is absolutely great. Caleb and Shirley are always willing to help and to share their ideas when I have a question. 

  

 That company is outstanding !! 

  

  

 Alberto Martin

www.iberplanes.es

Igualada - Barcelona - Spain



----------------------------------------------

Zodiac 601 XL Builder

Serial: 6-7011



Tail Kit: Finished

 Wings: Not Started

Fuselage: Ordered

Engine: Jabiru 3300

  [quote][b]

- The Matronics Zenith701801-List Email Forum -

Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:

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_________________
Alberto Martin
601 XL - Jabiru 3300
http://www.iberplanes.es
Igualada - Barcelona - Spain

n801bh(at)netzero.com
Guest

Posted: Tue Aug 26, 2008 12:32 pm Post subject: Dealing with Zenith - My Experience

I concur 100 %. Zenith Aircraft is by far the best, most honest and friendly bunch of people I have ever done business with.... I LOVE my toy,

Ben Haas

N801BH

www.haaspowerair.com



-- "George Race" <mykitairplane(at)mrrace.com> wrote:

 Let me start by saying that I have absolutely no connection to anyone at Zenith.

  

 Three years ago I visited the Zenith plant in Mexico MO and took my first ride in a 701.  I was greatly impressed with the 701, pilot Roger, and everyone that I talked with at the plant.  I actually "wandered" around in the production area taking pictures and talking to everyone for over two hours.  There was not one person that did not stop what they were doing and explain in detail their job and where their piece fit into the airplane.  I was shown the CNC press doing pilot holes. I watched fuel tank welding by a very nice Lady who stopped to explain how she welded the aluminum filler neck into place.  I talked to several who were just bending and forming metal, most by hand with wooden blocks and hammers.  All in all it convinced me that Zenith was going to be a company that would be easy to deal with and who cared greatly about the quality of their products and service to customers.

  

 Now three years later, and the proud owner of a flying CH701 I can say that all of my expectations about dealing with Zenith have been met.  Time and time again, over the past three years, I either called or sent email with questions and concerns as I ran into things that I did not full understand or did not seem to make sense to me.  Each and every time I either got to someone on the phone who answered my questions, or received a return email within 24 hours with a full explanation.  Sometimes they even sent portions of drawings with hand written notes, or at least one time, went out and took a picture of a part on their 701 demo airplane and send it to me with an explanation to answer my question.

  

 I purchased my 701 in three "chunks" over the first year and a half.  I was always given an approximate shipping date and shipping costs.  Each time they beat their promised shipping schedule by days.

  

 Why am I writing this, because I just finished reading email talking about how hard it is to deal with Zenith.  In the same batch of incoming email was a very nice note from Shirley at Zenith.    In part it said:  "Thanks for sharing your pictures and enjoy your flying."   So if you are thinking of starting a relationship with Zenith while building one of their airplanes, don't worry, they really do care about and take care of their customers.

  

 And as long as I am at the keyboard, I can say the same kind words about Jabiru USA.  Pete and Dana have always been right there for me.   My Jabiur 2200a engine and FWF kit from them could not have turned out any better.

  

 And one last comment.  Please don't jump to conclusions about anything you read on these Lists.  Most here are extremely helpful, and good information when you have a question is usually quickly given.  It is very apparent that there are some who seem to be bent on giving misleading information or just giving opinions to see their words in print on the list.

  

 Form YOUR own conclusions, based on YOUR experience and enjoy building and flying your Zenith airplane.

  

             George Race

  N73EX Now Finished and Flying

 www.mykitairplane.com/MyCH701

  

  

  

  

  

 	  Quote: 	
		  



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1-List">http://www.matronics.com/Navigator?Zenith701801-List

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tronics.com

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www.matronics.com/contribution

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____________________________________________________________ 

[url=_blank]Fly cheap!  Click here for great airfare deals.[/url]

  [quote][b]

- The Matronics Zenith701801-List Email Forum -

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JohnDRead(at)aol.com
Guest

Posted: Tue Aug 26, 2008 8:19 pm Post subject: Dealing with Zenith - My Experience

Well said George. Your experience parallels mine. The folk at Zenith are  great to work with.

  

 John  Read

Still building my 701

Phone: 303-648-3261

Fax:  303-648-3262

Cell: 719-494-4567   

  





It's only a deal if it's where you want to go. Find your travel deal here.

  [quote][b]

- The Matronics Zenith701801-List Email Forum -

Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:

http://www.matronics.com/Navigator?Zenith701801-List

flicka750

Joined: 02 Aug 2008
Posts: 31

Posted: Wed Aug 27, 2008 7:30 am Post subject: Re: Dealing with Zenith - My Experience

George you went almost six paragraphs without mentioning your 2,000 pic dvd collection, and your website.



This collection of over 2000 pictures can be yours to view or print using your computer.  The collection comes on one DVD that is sorted and indexed into folders by subject matter to make it easy to find any portion of the aircraft you want to see.  Over 4 GB of high resolution pictures!



http://www.mykitairplane.com/MyCH701/index.htm



[quote="georgerace"]Let me start by  saying that I have absolutely no connection to anyone at  Zenith.

  

 Three years ago I  visited the Zenith plant in Mexico MO and took my first ride in a 701.  I  was greatly impressed with the 701, pilot Roger, and everyone that I talked with  at the plant.  I actually "wandered" around in the production area taking  pictures and talking to everyone for over two hours.  There was not one  person that did not stop what they were doing and explain in detail their job  and where their piece fit into the airplane.  I was shown the CNC  press doing pilot holes. I watched fuel tank welding by a very nice Lady  who stopped to explain how she welded the aluminum filler neck into place.   I talked to several who were just bending and forming metal, most by hand with  wooden blocks and hammers.  All in all it convinced me that Zenith was  going to be a company that would be easy to deal with and who cared greatly  about the quality of their products and service to  customers.

  

 Now three years  later, and the proud owner of a flying CH701 I can say that all of my  expectations about dealing with Zenith have been met.  Time and time again,  over the past three years, I either called or sent email with questions and  concerns as I ran into things that I did not full understand or did not seem to  make sense to me.  Each and every time I either got to someone on the phone  who answered my questions, or received a return email within 24 hours with a  full explanation.  Sometimes they even sent portions of drawings with hand  written notes, or at least one time, went out and took a picture of a part on  their 701 demo airplane and send it to me with an explanation to answer my  question.

  

 I purchased my 701  in three "chunks" over the first year and a half.  I was always given an  approximate shipping date and shipping costs.  Each time they beat their  promised shipping schedule by days.

  

 Why am I writing  this, because I just finished reading email talking about how hard it is to deal  with Zenith.  In the same batch of incoming email was a very nice note from  Shirley at Zenith.    In part it said:  "Thanks for  sharing your pictures and enjoy your flying."   So  if you are thinking of starting a relationship with Zenith while building one of  their airplanes, don't worry, they really do care about and take care of their  customers.

  

 And as long as I am at the keyboard, I can say the same  kind words about Jabiru USA.  Pete and Dana have always been right there  for me.   My Jabiur 2200a engine and FWF kit from them could not have  turned out any better.

  

 And one last comment.  Please don't jump to  conclusions about anything you read on these Lists.  Most here are  extremely helpful, and good information when you have a question is usually  quickly given.  It is very apparent that there are some who seem to be bent  on giving misleading information or just giving opinions to see their words in  print on the list.

  

 Form YOUR own conclusions, based on YOUR  experience and enjoy building and flying your Zenith  airplane.

  

        ï¿½     George Race

  N73EX Now Finished and  Flying

 www.mykitairplane.com/MyCH701

  

  

  

  

  

    	  Quote: 	
		  [b]

- The Matronics Zenith701801-List Email Forum -

Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:

http://www.matronics.com/Navigator?Zenith701801-List

_________________
flicka750(AT)gmail
EINSTEIN:"Common sense is the accumulated prejudices before the age of 18" - Out of My Later Years
TWAIN: "Intercourse is life's most over-rated pleasure, defecation is life's most under-rated pleasure" - Letter's From Earth

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