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Kudos to Lightspeed

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pulsair(at)mindspring.com
Guest

Posted: Wed Oct 29, 2008 6:13 pm Post subject: Kudos to Lightspeed

Went to the airport to fly my Fox. I have 2  Lightspeed 20XL noise canceling headsets. They are about five years old. I  went to put one of my headsets on and it came apart in my hand  (Adjustment band broke). I contacted the factory and sent them my headset. It  cost me $17.00 to ship it with $400 insurance. This happened on Thursday. Got my  headset back in four days like brand new. They repaired it and did a diagnostic.  They shipped it UPS Orange. What service!!! Out $17.00, what a deal. Lightspeed  in my opinion is a pretty good company, Jeff KTZR Classic  IV

   [quote][b]

- The Matronics Kitfox-List Email Forum -

Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:

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aaaron(at)tvp.com.au
Guest

Posted: Wed Oct 29, 2008 7:38 pm Post subject: Kudos to Lightspeed

Unfortunately, I didn't have quite as good an experience  with lightspeed.  I have two of them which I bought in about 2003/4.   I only fly about 40 hours per year and my plane (and headsets) are always  hangared.  My headsets are both deteriorating badly in terms of the vinyl  or plastic backing applied to the foam head protection and ear cups.  When  I asked them about this via email and again at Oshkosh this year they said it  was because of sweat from my head (I am folliclely challenged).  They  were happy to sell me new foam parts for about $40+ per headset.   Given relatively low usage, good storage conditions and a not totally  unique lack of hair, I believe this is a design fault.  Noting  lightspeed's good general reputation, I was disappointed at their response. I  cant be bothered spending the money to repair them right now and have peeled  away as much of the loose coating as I can.  Next time I'll buy an "in  the ear" set instead.   Tried them at Osh and was really  impressed.

 Allan



   From: owner-kitfox-list-server(at)matronics.com  [mailto:owner-kitfox-list-server(at)matronics.com] On Behalf Of jeff  puls

Sent: Thursday, 30 October 2008 1:12 PM

To:  kitfox-list(at)matronics.com

Subject: Kudos to Lightspeed  

 

 Went to the airport to fly my Fox. I have 2  Lightspeed 20XL noise canceling headsets. They are about five years old. I  went to put one of my headsets on and it came apart in my hand  (Adjustment band broke). I contacted the factory and sent them my headset. It  cost me $17.00 to ship it with $400 insurance. This happened on Thursday. Got my  headset back in four days like brand new. They repaired it and did a diagnostic.  They shipped it UPS Orange. What service!!! Out $17.00, what a deal. Lightspeed  in my opinion is a pretty good company, Jeff KTZR Classic IV

[quote]



href="http://www.matronics.com/Navigator?Kitfox-List">http://www.matronhref="http://forums.matronics.com">http://forums.matronics.com

href="http://www.matronics.com/contribution">http://www.matronics.com/c

[b]

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rrtrack(at)gmail.com
Guest

Posted: Thu Oct 30, 2008 4:19 am Post subject: Kudos to Lightspeed

Lightspeed did the same for my 3G headset. Great company. 

Mark

Kitfox 5

Hartford, Wisc



On Wed, Oct 29, 2008 at 9:11 PM, jeff puls <pulsair(at)mindspring.com (pulsair(at)mindspring.com)> wrote:

 [quote]       Went to the airport to fly my Fox. I have 2  Lightspeed 20XL noise canceling headsets. They are about five years old. I  went to put one of my headsets on and it came apart in my hand  (Adjustment band broke). I contacted the factory and sent them my headset. It  cost me $17.00 to ship it with $400 insurance. This happened on Thursday. Got my  headset back in four days like brand new. They repaired it and did a diagnostic.  They shipped it UPS Orange. What service!!! Out $17.00, what a deal. Lightspeed  in my opinion is a pretty good company, Jeff KTZR Classic  IV

    	  Quote: 	
		  

	


[b]

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vetdrem

Joined: 20 Nov 2007
Posts: 62

Posted: Thu Oct 30, 2008 4:44 am Post subject: Re: Kudos to Lightspeed

I had the same problem with my lightspeed headset.  The vinyl peeled off, so I removed it completely.  WHAT A MISTAKE.  The vinyl is what seals out most of the noise, I guess, because they sounded terrible after I removed it.



A couple days later the band broke, and I called to see if I could buy the plastic part that broke so I could install it myself, but they had to be sent in.  



I told the lady on the phone about the ear piece foam, and she said that the band repair would be covered under warranty, but I would have to pay for the foam.  I whined and cried enough that she agreed to have it done for nothing.  



They stood behind their product (for me) but need to change these two areas.  The vinyl should not peel off the foam and need to be replaced every year.

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wingman

Joined: 15 Jun 2008
Posts: 18

Posted: Thu Oct 30, 2008 1:01 pm Post subject: Re: Kudos to Lightspeed

I bought 2 new Lightspeed Zulu headsets.

And from the day they arrived about 4 months ago i have been mailing lightspeed to try to get them to fix them.

With no luck so far.

Really bad customer service.



So No kudos on my behalf

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_________________
Kitfox IV 1200
Rotax 912 ULS
on full lotus floats

matronics(at)bob.brennan.
Guest

Posted: Thu Oct 30, 2008 1:07 pm Post subject: Kudos to Lightspeed

Bad from new? What was wrong with them?



Bob Brennan - N717GB 

1991 UK Model 2 ELSA Kitfox

Rotax 582 with 3 blade prop

Wrightsville Pa  



--

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MDKitfox(at)aol.com
Guest

Posted: Thu Oct 30, 2008 1:37 pm Post subject: Kudos to Lightspeed

Feel free to add my name to the list of unhappy customers.  I have a pair of 20xl's that perform well, but the vinyl on the ear muffs is flaking off.  I called Lightspeed and they wanted to charge $20 per pair for new muffs.  The lady, who was very nice, also said they no longer have all the parts to support the 20 xl's.  So, in the future, if they break, they may not be able to fix them.  That's the part that concerns me.



Rick Weiss

Series V Speedster, 912S Power, SkyStar S/N 1





MDKitfox(at)aol.com (MDKitfox(at)aol.com)On Oct 30, 2008, at 8:44 AM, vetdrem wrote:

 	  Quote: 	
		  --> Kitfox-List message posted by: "vetdrem" <vetdrem(at)hotmail.com (vetdrem(at)hotmail.com)>



I had the same problem with my lightspeed headset.  The vinyl peeled off, so I removed it completely.  WHAT A MISTAKE.  The vinyl is what seals out most of the noise, I guess, because they sounded terrible after I removed it.



A couple days later the band broke, and I called to see if I could buy the plastic part that broke so I could install it myself, but they had to be sent in.  



I told the lady on the phone about the ear piece foam, and she said that the band repair would be covered under warranty, but I would have to pay for the foam.  I whined and cried enough that she agreed to have it done for nothing.  



They stood behind their product (for me) but need to change these two areas.  The vinyl should not peel off the foam and need to be replaced every year.





Read this topic online here:



http://forums.matronics.com/viewtopic.php?p=211            &nbs                         -M=================





	




 Rick Weiss

Series V Speedster, 912 Power, SkyStar S/N 1

MDKitfox(at)aol.com (MDKitfox(at)aol.com)



 



=  [quote][b]

- The Matronics Kitfox-List Email Forum -

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n981ms(at)yahoo.com
Guest

Posted: Wed Nov 05, 2008 5:16 am Post subject: Kudos to Lightspeed

I have 2 sets of 30 3Gs and have been impressed with the service.  Not just impressed but very impressed.  

 1.  head band cracked.  (Might be a little weak construction but no problem again in 3 years with being a little more careful.)  RESOLUTION- sent in and repaired at no charge.

 2.  not enough passive reduction with doors open RESOLUTION- they sent me a set of super thick foam seals at no charge.

 3.  When sent in for above they replaced switch box with updated at no charge.

  

 It has been a couple of years since I had to use their service.  I hope it has not changed as some of the other emails imply.



Maxwell Duke

S6/TD/IO240

Dublin, GA



--- On Wed, 10/29/08, jeff puls <pulsair(at)mindspring.com> wrote:



  	  Quote: 	
		  From: jeff puls <pulsair(at)mindspring.com>

Subject: Kudos to Lightspeed

To: kitfox-list(at)matronics.com

Date: Wednesday, October 29, 2008, 10:11 PM



    Went to the airport to fly my Fox. I have 2 Lightspeed 20XL noise canceling headsets. They are about five years old. I went to put one of my headsets on and it came apart in my hand (Adjustment band broke). I contacted the factory and sent them my headset. It cost me $17.00 to ship it with $400 insurance. This happened on Thursday. Got my headset back in four days like brand new. They repaired it and did a diagnostic. They shipped it UPS Orange. What service!!! Out $17.00, what a deal. Lightspeed in my opinion is a pretty good company, Jeff KTZR Classic IV

 	  Quote: 	
		  

	


	


         [quote][b]

- The Matronics Kitfox-List Email Forum -

Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:

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