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calling Vans

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dlm46007(at)cox.net
Guest

Posted: Tue Mar 03, 2009 4:33 pm Post subject: calling Vans

A recent email  lamented that there were about three hours until he could call Vans. It has been  my experience that whenever I had a question , Vans answered no matter what time  of day.

   [quote][b]

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doctornigel

Joined: 18 Feb 2009
Posts: 11
Location: Indian Harbour Beach, FL

Posted: Wed Mar 04, 2009 3:21 am Post subject: Re: calling Vans

He was probably talking about tech help which has specific hours in the am and the pm only, ask me how I know, I never have a tech question during tech hours.

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dlm46007(at)cox.net
Guest

Posted: Wed Mar 04, 2009 5:50 am Post subject: calling Vans

Someone always answers tech questions , even during the middle of the day. 



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pascal(at)rv10builder.net
Guest

Posted: Wed Mar 04, 2009 6:48 am Post subject: calling Vans

Tech support has specific hours on their web but the truth is that they pick 

up anytime of the day from 7:30-4:30. Ask me how I know.

Pascal



--------------------------------------------------

From: "doctornigel" <nschultz3(at)cfl.rr.com>

Sent: Wednesday, March 04, 2009 3:21 AM

To: <rv10-list(at)matronics.com>

Subject: Re: calling Vans



 	  Quote: 	
		   



 He was probably talking about tech help which has specific hours in the am 

 and the pm only, ask me how I know, I never have a tech question during 

 tech hours.





 Read this topic online here:



 http://forums.matronics.com/viewtopic.php?p 33093#233093

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Ron B.

Joined: 17 Feb 2009
Posts: 103
Location: Nova Scotia

Posted: Wed Mar 04, 2009 8:31 am Post subject: Re: calling Vans

I would assume that if they specify a certain time this is what they would want. Calling anytime of day although you get your answer is probably an inconvenience for Van's. Owning my own business for over twenty years we have to do what the customers ask although it is an inconvenience. I get calls at home all the time, my wife has her business at home with posted hrs. The phone rings at meal times everyday, we answer them but do you really think this is what we like. No we do it because this is what we have to to keep the customers. How long can we keep this up , don't know. 

Financial planners say to start planning to sell your business ten years ahead of doing so. I'll have to start planning today, it's time.

Not trying to offend anyone, just pointing something out that Van's can't really push but I'm sure they would like to.

Ron

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