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rcrosley(at)adelphia.net
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 Posted: Tue Jul 21, 2009 9:07 pm Post subject: Customer Service Report - Lightspeed Aviation |
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I want to relay my experience with Lightspeed Aviation customer service.
About three years ago, when I finished my RV8, I was in the market for
headsets. My wife didn't want one that went over her head and messed up
her hair so we got a Lightspeed Mach1. Worked great and she loved it. On
our last breakfast run she dropped the Mach1 on the floor of the airplane,
when she picked it up it got caught on something and pulled the mic off the
boom. I could not find my receipt or any paperwork on the headset. So I got
Lightspeeds phone number off the web site and called their customer service.
I told her we broke it and needed it fixed, she was very nice and gave me a
hardware return number and took my info. They also sent an email with the
same info. I mailed the Mach1 off and got another email when they received
it. Expecting a call with the cost to repair it, I was surprised to get
another email saying it was in the mail back to me and a tracking number. I
week to the day I received, not a repaired headset but, a new one in a new
case at NO charge. I have nothing to do with the Lightspeed folks but I was
so impressed with there product and their customer service that I thought
somebody should know.
Rich Crosley
RV8 - N948RC - L00
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Dale Ensing
Joined: 11 Jan 2006
Posts: 571
Location: Aero Plantation Weddington NC
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| Posted: Wed Jul 22, 2009 3:54 am Post subject: Customer Service Report - Lightspeed Aviation |
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Thanks Richard. I appreciate hearing things like this for future buying
decisions.
Dale Ensing
do not archive
---
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Dale Ensing
RV-6A
Aero Plantation
Weddington NC |
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Bret Smith
Joined: 09 Jan 2006
Posts: 178
Location: Mineral Bluff, GA
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| Posted: Wed Jul 22, 2009 4:09 am Post subject: Customer Service Report - Lightspeed Aviation |
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Rich,
I had the same experience with a repair of my 20-3G headsets. Excellent
customer service from an excellent company selling excellent products.
Bret Smith
RV-9A N16BL
Blue Ridge, GA
www.FlightInnovations.com
---
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Bret Smith
RV-9A (Emp) |
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sportav8r(at)gmail.com
Guest
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| Posted: Wed Jul 22, 2009 6:13 am Post subject: Customer Service Report - Lightspeed Aviation |
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They did the same for me when the stem broke off one side of the mach one inside the custom ear mold. This has happened twice and each time, a prompt replacement with a refurb unit and all new accessories, case, tips, cables - no questions asked. Fabulous service at no cost except one way shipping. They took good care of me on my 15k and 20k ancient ANC headsets, too. Never a charge or a question - just prompt repair of any issue.
I'm a longtime customer and can't wait to be a repeat offender with the Zulu series.
Bill B.
On Wed, Jul 22, 2009 at 8:04 AM, Bret Smith <smithhb(at)tds.net (smithhb(at)tds.net)> wrote:
[quote]--> RV-List message posted by: "Bret Smith" <smithhb(at)tds.net (smithhb(at)tds.net)>
Rich,
I had the same experience with a repair of my 20-3G headsets. Excellent customer service from an excellent company selling excellent products.
Bret Smith
RV-9A N16BL
Blue Ridge, GA
www.FlightInnovations.com
---
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kahuna
Joined: 02 Feb 2007
Posts: 93
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| Posted: Wed Jul 22, 2009 7:20 am Post subject: Customer Service Report - Lightspeed Aviation |
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The problem is, over 5 years and 2 headsets, Ive sent mine in 11, yes
eleven, times.
Ive spent as much on shipping as I paid for em.
While they keep fixing em, they keep breaking..
Absolutely lousy construction on the 20-30g's. Junk.
Service good. Headsets junk.
2 pair of 30 3g's sitting on the shelf.
Mike
From: Bill Boyd <sportav8r(at)gmail.com>
To: rv-list(at)matronics.com
Date: 07/22/2009 10:39 AM
Subject: Re: Customer Service Report - Lightspeed Aviation
Sent by: owner-rv-list-server(at)matronics.com
They did the same for me when the stem broke off one side of the mach one
inside the custom ear mold. This has happened twice and each time, a
prompt replacement with a refurb unit and all new accessories, case, tips,
cables - no questions asked. Fabulous service at no cost except one way
shipping. They took good care of me on my 15k and 20k ancient ANC
headsets, too. Never a charge or a question - just prompt repair of any
issue.
I'm a longtime customer and can't wait to be a repeat offender with the
Zulu series.
Bill B.
On Wed, Jul 22, 2009 at 8:04 AM, Bret Smith <smithhb(at)tds.net> wrote:
Rich,
I had the same experience with a repair of my 20-3G headsets. Excellent
customer service from an excellent company selling excellent products
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rlundin46(at)yahoo.com
Guest
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| Posted: Wed Jul 22, 2009 8:13 am Post subject: Customer Service Report - Lightspeed Aviation |
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I have a set a friend gave me. They work great and in fact probably have better noise reduction than my DC XLs. No problems with the lightspeeds.
Rick
--- On Wed, 7/22/09, Michael W Stewart <mike.stewart(at)us.ibm.com> wrote:
[quote]
From: Michael W Stewart <mike.stewart(at)us.ibm.com>
Subject: Re: Customer Service Report - Lightspeed Aviation
To: rv-list(at)matronics.com
Date: Wednesday, July 22, 2009, 10:43 AM
The problem is, over 5 years and 2 headsets, Ive sent mine in 11, yes eleven, times.
Ive spent as much on shipping as I paid for em.
While they keep fixing em, they keep breaking.
Absolutely lousy construction on the 20-30g's. Junk.
Service good. Headsets junk.
2 pair of 30 3g's sitting on the shelf.
Mike
[img]cid:1.865935804(at)web110413.mail.gq1.yahoo.com[/img]Bill Boyd ---07/22/2009 10:39:40 AM---They did the same for me when the stem broke off one side of the mach one inside the custom ear mold
[img]cid:2.865935805(at)web110413.mail.gq1.yahoo.com[/img]
From:[img]cid:2.865935805(at)web110413.mail.gq1.yahoo.com[/img]
Bill Boyd <sportav8r(at)gmail.com> [img]cid:2.865935805(at)web110413.mail.gq1.yahoo.com[/img]
To:[img]cid:2.865935805(at)web110413.mail.gq1.yahoo.com[/img]
rv-list(at)matronics.com [img]cid:2.865935805(at)web110413.mail.gq1.yahoo.com[/img]
Date:[img]cid:2.865935805(at)web110413.mail.gq1.yahoo.com[/img]
07/22/2009 10:39 AM [img]cid:2.865935805(at)web110413.mail.gq1.yahoo.com[/img]
Subject:[img]cid:2.865935805(at)web110413.mail.gq1.yahoo.com[/img]
Re: Customer Service Report - Lightspeed Aviation [img]cid:2.865935805(at)web110413.mail.gq1.yahoo.com[/img]
Sent by:[img]cid:2.865935805(at)web110413.mail.gq1.yahoo.com[/img]
owner-rv-list-server(at)matronics.com
They did the same for me when the stem broke off one side of the mach one inside the custom ear mold. This has happened twice and each time, a prompt replacement with a refurb unit and all new accessories, case, tips, cables - no questions asked. Fabulous service at no cost except one way shipping. They took good care of me on my 15k and 20k ancient ANC headsets, too. Never a charge or a question - just prompt repair of any issue.
I'm a longtime customer and can't wait to be a repeat offender with the Zulu series.
Bill B.
On Wed, Jul 22, 2009 at 8:04 AM, Bret Smith <smithhb(at)tds.net (smithhb(at)tds.net)>
Rich,
I had the same experience with a repair of my 20-3G headsets. Excellent customer service from an excellent company selling excellent products.
Bret Smith
RV-9A N16BL
Blue Ridge, GA
www.FlightInnovations.com
---
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n1cxo320(at)salidaco.com
Guest
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| Posted: Wed Jul 22, 2009 9:52 am Post subject: Customer Service Report - Lightspeed Aviation |
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That'f fine. Just a few hours ago my Lightspeed 30G headset became wildly
intermittent, two day before I wanted to use it to fly to Oshkosh. The wires
at the top of the battery compartment seem to be at fault...if wiggled the
unit works, but only until it is slightly jossled again...this is the SECOND
time this has happened on this 30G Lightspeed headset with the same symptoms
both times. It was repaired by the company the first time it failed. It
seems there is some basic flaw in how those wires hook up inside the unit.
Naturally this would have to happed just as I was going to make the 6.5-hr
flight to OSH. I like the unit, but the same failure TWICE? I am going to
have to look at Bose I guess.
John at Salida, CO
---
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sportav8r(at)gmail.com
Guest
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| Posted: Wed Jul 22, 2009 10:21 am Post subject: Customer Service Report - Lightspeed Aviation |
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Any bad press on the Zulu's so far?
Bill B
On Wed, Jul 22, 2009 at 1:34 PM, John Fasching <n1cxo320(at)salidaco.com (n1cxo320(at)salidaco.com)> wrote:
[quote]--> RV-List message posted by: "John Fasching" <n1cxo320(at)salidaco.com (n1cxo320(at)salidaco.com)>
That'f fine. Just a few hours ago my Lightspeed 30G headset became wildly intermittent, two day before I wanted to use it to fly to Oshkosh. The wires at the top of the battery compartment seem to be at fault...if wiggled the unit works, but only until it is slightly jossled again...this is the SECOND time this has happened on this 30G Lightspeed headset with the same symptoms both times. It was repaired by the company the first time it failed. It seems there is some basic flaw in how those wires hook up inside the unit. Naturally this would have to happed just as I was going to make the 6.5-hr flight to OSH. I like the unit, but the same failure TWICE? I am going to have to look at Bose I guess.
John at Salida, CO
---
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robin1(at)mrmoisture.com
Guest
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| Posted: Wed Jul 22, 2009 10:53 am Post subject: Customer Service Report - Lightspeed Aviation |
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I own the Bose (and several Lightspeed, 30G & 3 Denali’s) If I had to do it again I would give the Zulu a try. My Bose are nice for sure but so are the Zulu’s. ave a few $ and get a few extra features.
Robin
Do Not Archive
From: owner-rv-list-server(at)matronics.com [mailto:owner-rv-list-server(at)matronics.com] On Behalf Of Bill Boyd
Sent: Wednesday, July 22, 2009 11:19 AM
To: rv-list(at)matronics.com
Subject: Re: Customer Service Report - Lightspeed Aviation
Any bad press on the Zulu's so far?
Bill B
On Wed, Jul 22, 2009 at 1:34 PM, John Fasching <n1cxo320(at)salidaco.com (n1cxo320(at)salidaco.com)> wrote:
--> RV-List message posted by: "John Fasching" <n1cxo320(at)salidaco.com (n1cxo320(at)salidaco.com)>
That'f fine. Just a few hours ago my Lightspeed 30G headset became wildly intermittent, two day before I wanted to use it to fly to Oshkosh. The wires at the top of the battery compartment seem to be at fault...if wiggled the unit works, but only until it is slightly jossled again...this is the SECOND time this has happened on this 30G Lightspeed headset with the same symptoms both times. It was repaired by the company the first time it failed. It seems there is some basic flaw in how those wires hook up inside the unit. Naturally this would have to happed just as I was going to make the 6.5-hr flight to OSH. I like the unit, but the same failure TWICE? I am going to have to look at Bose I guess.
John at Salida, CO
---
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cjensen(at)dts9000.com
Guest
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| Posted: Wed Jul 22, 2009 12:08 pm Post subject: Customer Service Report - Lightspeed Aviation |
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I have both, two 30s and 2 Zulus. I like the Zulus a good bit better. Sound quality isn't much different, but the lighter clamping pressure of the Zulus is a big deal and the controls are, ergonomically, a little more cleaned up. I'm going to install the panel powered connection to get away from the batteries and will probably trade in one of the 30s for a panel powered Zulu.
The Zulus are definitely a step up, but whether it is worth the extra money is based on the thickness of the wallet.
Chuck Jensen
[quote] --
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stein(at)steinair.com
Guest
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| Posted: Wed Jul 22, 2009 12:53 pm Post subject: Customer Service Report - Lightspeed Aviation |
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There is no doubt that Lightspeed has fantastic customer support. The issue is that even though the service is great, our experience has been that we've used it more than we should need to. My thought is I would rather have a product that didn't need frequent service (even if that service is great)...I'd rather pay a bit more to not have to worry about service. The Bose aren't perfect and they are darned expensive, but we also did try the Zulu's out as well and I've settled back on the Bose as being my personal favorite.
My 2 cents as usual.
Cheers,
Stein
_________________________________________
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.
[quote] --
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rv8a2001(at)yahoo.com
Guest
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| Posted: Wed Jul 22, 2009 1:00 pm Post subject: Customer Service Report - Lightspeed Aviation |
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I must say Lightspeed has the best customer service I have ever experienced, all repairs free! I am just disapointed that I needed their customer service so often (2 head sets 4 repairs), kind of a love hate relationship. On the up side the head sets have been rock solid for the last 2 years!
Oh they will also send you the parts to do your own repairs for free!
Scott
RV-8a
--- On Wed, 7/22/09, Chuck Jensen <cjensen(at)dts9000.com> wrote:
[quote]
From: Chuck Jensen <cjensen(at)dts9000.com>
Subject: RE: Customer Service Report - Lightspeed Aviation
To: rv-list(at)matronics.com
Date: Wednesday, July 22, 2009, 1:04 PM
_filtered #yiv1686163601 { font-family:Cambria Math;} _filtered #yiv1686163601 { font-family:Calibri;} _filtered #yiv1686163601 { font-family:Tahoma;} _filtered #yiv1686163601 { font-family:Consolas;} _filtered #yiv1686163601 {margin:1.0in 1.0in 1.0in 1.0in;} #yiv1686163601 P.MsoNormal { MARGIN:0in 0in 0pt;FONT-FAMILY:"Times New Roman", "serif";FONT-SIZE:12pt;} #yiv1686163601 LI.MsoNormal { MARGIN:0in 0in 0pt;FONT-FAMILY:"Times New Roman", "serif";FONT-SIZE:12pt;} #yiv1686163601 DIV.MsoNormal { MARGIN:0in 0in 0pt;FONT-FAMILY:"Times New Roman", "serif";FONT-SIZE:12pt;} #yiv1686163601 A:link { COLOR:blue;TEXT-DECORATION:underline;} #yiv1686163601 SPAN.MsoHyperlink { COLOR:blue;TEXT-DECORATION:underline;} #yiv1686163601 A:visited { COLOR:purple;TEXT-DECORATION:underline;} #yiv1686163601 SPAN.MsoHyperlinkFollowed { COLOR:purple;TEXT-DECORATION:underline;} #yiv1686163601 PRE { MARGIN:0in 0in 0pt;FONT-FAMILY:"Courier New";FONT-SIZE:10pt;} #yiv1686163601 SPAN.HTMLPreformattedChar { FONT-FAMILY:Consolas;} #yiv1686163601 SPAN.EmailStyle19 { FONT-FAMILY:"Calibri", "sans-serif";COLOR:#1f497d;} #yiv1686163601 .MsoChpDefault { } #yiv1686163601 DIV.Section1 { } I have both, two 30s and 2 Zulus. I like the Zulus a good bit better. Sound quality isn't much different, but the lighter clamping pressure of the Zulus is a big deal and the controls are, ergonomically, a little more cleaned up. I'm going to install the panel powered connection to get away from the batteries and will probably trade in one of the 30s for a panel powered Zulu.
The Zulus are definitely a step up, but whether it is worth the extra money is based on the thickness of the wallet.
Chuck Jensen
[quote] --
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kboatright1(at)comcast.ne
Guest
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| Posted: Wed Jul 22, 2009 2:42 pm Post subject: Customer Service Report - Lightspeed Aviation |
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I sent my 25XL's back to Lightspeed last week for probably their 5th repair in 8 years. Their service is good. Their product reliability isn't. In the 5 trips to Lightspeed, I've never *broken* the headsets. Each time, they just stopped working properly. My guess is that the electronics in their headsets may not do well in a humid environment.
Anyway, when I was talking with their tech support folks the other day, I asked if their more recent models were more reliable. The answer was yes, and that if I was interested, I should just go into their trade-up program and move to Zulu's. I told him that I had already spent $550 for the 25XL's which I'm happy with when they work and that I just couldn't see spending another $550 to upgrade to a product that *may* be what the 25XL's should have been...
Mind you, I like Lightspeed, it is just frustrating when an expensive item isn't an expensive, RELIABLE item...
KB
[quote] ---
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n212pj(at)gmail.com
Guest
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| Posted: Wed Jul 22, 2009 3:20 pm Post subject: Customer Service Report - Lightspeed Aviation |
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I was thinking about the Zulu over the Bose. Why did you chose the latter?
On Jul 22, 2009, at 1:46 PM, "SteinAir, Inc." <stein(at)steinair.com (stein(at)steinair.com)> wrote:
[quote] There is no doubt that Lightspeed has fantastic customer support. The issue is that even though the service is great, our experience has been that we've used it more than we should need to. My thought is I would rather have a product that didn't need frequent service (even if that service is great)...I'd rather pay a bit more to not have to worry about service. The Bose aren't perfect and they are darned expensive, but we also did try the Zulu's out as well and I've settled back on the Bose as being my personal favorite.
My 2 cents as usual.
Cheers,
Stein
_________________________________________
The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you receive this in error, please contact the sender and delete the material from any computer.
[quote] --
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Kellym
Joined: 10 Jan 2006
Posts: 1705
Location: Sun Lakes AZ
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| Posted: Wed Jul 22, 2009 3:47 pm Post subject: Customer Service Report - Lightspeed Aviation |
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I chose the Bose because it is lighter, less clamping force, just a
touch more comfortable. I like the Zulu, but decided I didn't want two
different headsets, and wife wanted Bose.
John Jessen wrote:
| Quote: | I was thinking about the Zulu over the Bose. Why did you chose the latter?
On Jul 22, 2009, at 1:46 PM, "SteinAir, Inc." <stein(at)steinair.com
<mailto:stein(at)steinair.com>> wrote:
> There is no doubt that Lightspeed has fantastic customer support. The
> issue is that even though the service is great, our experience has
> been that we've used it more than we should need to. My thought is I
> would rather have a product that didn't need frequent service (even if
> that service is great)...I'd rather pay a bit more to not have to
> worry about service. The Bose aren't perfect and they are darned
> expensive, but we also did try the Zulu's out as well and I've settled
> back on the Bose as being my personal favorite.
>
> My 2 cents as usual.
>
> Cheers,
> Stein
>
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_________________
Kelly McMullen
A&P/IA, EAA Tech Counselor # 5286
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sarg314(at)gmail.com
Guest
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| Posted: Wed Jul 22, 2009 4:18 pm Post subject: Customer Service Report - Lightspeed Aviation |
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Something I've always wondered about; The Bose appears to have a metalic bridge. Doesn't that scratch the RV's canopy? In my 6A I have precious little space between my head and that soft, scratchable plexiglass.
On Wed, Jul 22, 2009 at 4:38 PM, Kelly McMullen <kellym(at)aviating.com (kellym(at)aviating.com)> wrote:
| Quote: | --> RV-List message posted by: Kelly McMullen <kellym(at)aviating.com (kellym(at)aviating.com)>
I chose the Bose because it is lighter, less clamping force, just a touch more comfortable. I like the Zulu, but decided I didn't want two different headsets, and wife wanted Bose.
John Jessen wrote:
| Quote: | I was thinking about the Zulu over the Bose. Why did you chose the latter?
On Jul 22, 2009, at 1:46 PM, "SteinAir, Inc." <stein(at)steinair.com (stein(at)steinair.com) <mailto:stein(at)steinair.com (stein(at)steinair.com)>> wrote:
| Quote: | There is no doubt that Lightspeed has fantastic customer support. Â The issue is that even though the service is great, our experience has been that we've used it more than we should need to. Â My thought is I would rather have a product that didn't need frequent service (even if that service is great)...I'd rather pay a bit more to not have to worry about service. Â The Bose aren't perfect and they are darned expensive, but we also did try the Zulu's out as well and I've settled back on the Bose as being my personal favorite.
 My 2 cents as usual.
 Cheers,
Stein
Â
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chris_hand(at)comcast.net
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| Posted: Wed Jul 22, 2009 9:26 pm Post subject: Customer Service Report - Lightspeed Aviation |
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I've got almost 70 RV-6A hours on my Zulu's now and I really like them. Those hours are all since November 2008 so although I've not had any problems, it's not really enough time to answer whether the reliability is better than what people have reported on other Lightspeed models. They work great, are very comfortable, sound great with my mp3 player, and it's been pretty handy on occasion to sit in the cockpit, connect to my cell phone via bluetooth and call my wife or kids with voice activated cell phone calling, never having to even take the phone out of my pocket (only on the ground of course!).
My only basis for comparison is many years of using my old David Clark headset in rental Cessnas and my old Cessna 140, and about 6 hours of RV-6A transition training time using a Bose headset (which I also liked, but went with the Zulu for a few more features and slightly lower price).
Chris
RV-6A,
Mountain View, CA
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Tim Olson
Joined: 25 Jan 2007
Posts: 2872
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| Posted: Wed Jul 22, 2009 9:26 pm Post subject: Customer Service Report - Lightspeed Aviation |
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We basically had the same experience with Lightspeed in our family
for the 3 pairs we've had. They work well, but, they're massive in
width compared to sets like the Bose. They're not AS comfortable
as the Bose, but they're not bad either. But, the plastic parts
just haven't held up that well. After going to Bose we fell
completely in love and I now just recently got my 5th set, so that
4 can stay in my plane permanently and one can be portable. The
Bose are as comfortable as you can get. Service from them has
also been good. The kids tend to be abusive, so we've had 2
down cords go intermittent in one ear. If you bring your headsets
into Bose at OSH, they'll fix them on the spot for you. We sent
one down cord in, and when they sent it back it came back
perfect, and they replaced things they didn't need to. They
go above and beyond. You can find pretty good deals on them
if you shop right.
Tim Olson - RV-10 N104CD
do not archive
scott bilinski wrote:
[quote] I must say Lightspeed has the best customer service I have ever
experienced, all repairs free! I am just disapointed that I needed their
customer service so often (2 head sets 4 repairs), kind of a love hate
relationship. On the up side the head sets have been rock solid for the
last 2 years!
Oh they will also send you the parts to do your own repairs for free!
Scott
RV-8a
--- On *Wed, 7/22/09, Chuck Jensen /<cjensen(at)dts9000.com>/* wrote:
From: Chuck Jensen <cjensen(at)dts9000.com>
Subject: RE: Customer Service Report - Lightspeed Aviation
To: rv-list(at)matronics.com
Date: Wednesday, July 22, 2009, 1:04 PM
I have both, two 30s and 2 Zulus. I like the Zulus a good bit
better. Sound quality isn't much different, but the lighter
clamping pressure of the Zulus is a big deal and the controls are,
ergonomically, a little more cleaned up. I'm going to install the
panel powered connection to get away from the batteries and will
probably trade in one of the 30s for a panel powered Zulu.
The Zulus are definitely a step up, but whether it is worth the
extra money is based on the thickness of the wallet.
Chuck Jensen
--
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pbesing(at)yahoo.com
Guest
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| Posted: Sun Jul 26, 2009 2:22 pm Post subject: Customer Service Report - Lightspeed Aviation |
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2 Bose X headsets...one has about 1000 hours on it, throwing in and out of a cargo plane, hot/cold wx, and never once...had to send for repair. Always hear of lightspeeds customer service, but if you spend more up front, you will never be without a headset. I know many people who love their lightspeed customer service..because they use it all the time  Personally, I'd rather not have something fail and never have to use the customer service, especially when flying..
Paul Besing
From: Michael W Stewart <mike.stewart(at)us.ibm.com>
To: rv-list(at)matronics.com
Sent: Wednesday, July 22, 2009 7:43:07 AM
Subject: Re: Customer Service Report - Lightspeed Aviation
The problem is, over 5 years and 2 headsets, Ive sent mine in 11, yes eleven, times.
Ive spent as much on shipping as I paid for em.
While they keep fixing em, they keep breaking.
Absolutely lousy construction on the 20-30g's. Junk.
Service good. Headsets junk.
2 pair of 30 3g's sitting on the shelf.
Mike
[img]cid:1.913000427(at)web112419.mail.gq1.yahoo.com[/img]Bill Boyd ---07/22/2009 10:39:40 AM---They did the same for me when the stem broke off one side of the mach one inside the custom ear mold
[img]cid:2.913000428(at)web112419.mail.gq1.yahoo.com[/img]
From:[img]cid:2.913000428(at)web112419.mail.gq1.yahoo.com[/img]
Bill Boyd <sportav8r(at)gmail.com> [img]cid:2.913000428(at)web112419.mail.gq1.yahoo.com[/img]
To:[img]cid:2.913000428(at)web112419.mail.gq1.yahoo.com[/img]
rv-list(at)matronics.com [img]cid:2.913000428(at)web112419.mail.gq1.yahoo.com[/img]
Date:[img]cid:2.913000428(at)web112419.mail.gq1.yahoo.com[/img]
07/22/2009 10:39 AM [img]cid:2.913000428(at)web112419.mail.gq1.yahoo.com[/img]
Subject:[img]cid:2.913000428(at)web112419.mail.gq1.yahoo.com[/img]
Re: Customer Service Report - Lightspeed Aviation [img]cid:2.913000428(at)web112419.mail.gq1.yahoo.com[/img]
Sent by:[img]cid:2.913000428(at)web112419.mail.gq1.yahoo.com[/img]
owner-rv-list-server(at)matronics.com
They did the same for me when the stem broke off one side of the mach one inside the custom ear mold. This has happened twice and each time, a prompt replacement with a refurb unit and all new accessories, case, tips, cables - no questions asked. Fabulous service at no cost except one way shipping. They took good care of me on my 15k and 20k ancient ANC headsets, too. Never a charge or a question - just prompt repair of any issue.
I'm a longtime customer and can't wait to be a repeat offender with the Zulu series.
Bill B.
On Wed, Jul 22, 2009 at 8:04 AM, Bret Smith <smithhb(at)tds.net (smithhb(at)tds.net)> wrote: [list]--> RV-List message posted by: "Bret Smith" <smithhb(at)tds.net (smithhb(at)tds.net)>
Rich,
I had the same experience with a repair of my 20-3G headsets. Excellent customer service from an excellent company selling excellent products.
Bret Smith
RV-9A N16BL
Blue Ridge, GA
www.FlightInnovations.com
---
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chuck(at)chuckdirect.com
Guest
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| Posted: Mon Jul 27, 2009 10:21 am Post subject: Customer Service Report - Lightspeed Aviation |
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Same here. Telex and Bose. Telex been back for repairs twice --- Bose, never. Headset batteries last four time longer too on the Bose.
Chuck
From: owner-rv-list-server(at)matronics.com [mailto:owner-rv-list-server(at)matronics.com] On Behalf Of Paul Besing
Sent: Sunday, July 26, 2009 3:20 PM
To: rv-list(at)matronics.com
Subject: Re: Customer Service Report - Lightspeed Aviation
2 Bose X headsets...one has about 1000 hours on it, throwing in and out of a cargo plane, hot/cold wx, and never once...had to send for repair. Always hear of lightspeeds customer service, but if you spend more up front, you will never be without a headset. I know many people who love their lightspeed customer service..because they use it all the time Personally, I'd rather not have something fail and never have to use the customer service, especially when flying..
Paul Besing
From: Michael W Stewart <mike.stewart(at)us.ibm.com>
To: rv-list(at)matronics.com
Sent: Wednesday, July 22, 2009 7:43:07 AM
Subject: Re: Customer Service Report - Lightspeed Aviation
The problem is, over 5 years and 2 headsets, Ive sent mine in 11, yes eleven, times.
Ive spent as much on shipping as I paid for em.
While they keep fixing em, they keep breaking.
Absolutely lousy construction on the 20-30g's. Junk.
Service good. Headsets junk.
2 pair of 30 3g's sitting on the shelf.
Mike
[img]cid:image001.gif(at)01CA0EAB.A8C8F860[/img]Bill Boyd ---07/22/2009 10:39:40 AM---They did the same for me when the stem broke off one side of the mach one inside the custom ear mold
[img]cid:image002.gif(at)01CA0EAB.A8C8F860[/img]
From:
[img]cid:image003.gif(at)01CA0EAB.A8C8F860[/img]
Bill Boyd <sportav8r(at)gmail.com>
[img]cid:image002.gif(at)01CA0EAB.A8C8F860[/img]
To:
[img]cid:image003.gif(at)01CA0EAB.A8C8F860[/img]
rv-list(at)matronics.com
[img]cid:image002.gif(at)01CA0EAB.A8C8F860[/img]
Date:
[img]cid:image003.gif(at)01CA0EAB.A8C8F860[/img]
07/22/2009 10:39 AM
[img]cid:image002.gif(at)01CA0EAB.A8C8F860[/img]
Subject:
[img]cid:image003.gif(at)01CA0EAB.A8C8F860[/img]
Re: RV-List: Customer Service Report - Lightspeed Aviation
[img]cid:image002.gif(at)01CA0EAB.A8C8F860[/img]
Sent by:
[img]cid:image003.gif(at)01CA0EAB.A8C8F860[/img]
owner-rv-list-server(at)matronics.com
They did the same for me when the stem broke off one side of the mach one inside the custom ear mold. This has happened twice and each time, a prompt replacement with a refurb unit and all new accessories, case, tips, cables - no questions asked. Fabulous service at no cost except one way shipping. They took good care of me on my 15k and 20k ancient ANC headsets, too. Never a charge or a question - just prompt repair of any issue.
I'm a longtime customer and can't wait to be a repeat offender with the Zulu series.
Bill B.
On Wed, Jul 22, 2009 at 8:04 AM, Bret Smith <smithhb(at)tds.net (smithhb(at)tds.net)> wrote:
--> RV-List message posted by: "Bret Smith" <smithhb(at)tds.net (smithhb(at)tds.net)>
Rich,
I had the same experience with a repair of my 20-3G headsets. Excellent customer service from an excellent company selling excellent products.
Bret Smith
RV-9A N16BL
Blue Ridge, GA
www.FlightInnovations.com
---
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