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flyingphil2
Joined: 04 Dec 2009
Posts: 117
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 Posted: Fri Mar 19, 2010 5:55 am Post subject: Europa parts supply - 'Handling fee' warning. |
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Hi,
I'm not normally one to do this but I'm quite incensed and so need to warn other builders about the current Europa policy.
I've had cause to order a new tailplane Torque Tube from the factory. This is the new design to get around the tailplane play issues. On receipt I was rather alarmed by the weight penalty (an increase of 52%) and on reflection I would rather now source an original torque tube and fit the clamps (as I originally intended to do).
I asked if I could return the item and have a refund from the factory. I can but there is a 10% handling fee involved for this - £50 in my case. Apparently my returned item would need dimensionally checking prior to sending out again. Fair enough point maybe but these costs can be waived if you risk losing future custom over it.
On the basis that I don't want to pay Mr Stanbridge another penny ever again, I'm going to keep the tube and accept the weight penalty. Other builders may want to be aware that this is the current policy.
David, this is a free public forum and I'm sure you will want to respond to this and please do. Looking through the Europa list of recent issues and grumblings though I really think you should be looking after your customers more.
"Don't bite the hand that feeds you" is always an interesting motto.
Phil
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flyingphil2
Joined: 04 Dec 2009
Posts: 117
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| Posted: Fri Mar 19, 2010 7:30 am Post subject: Re: Europa parts supply - 'Handling fee' warning. |
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Gerry,
The item arrived with half the torque tube hanging outside the box. You could argue that I need to charge Europa to get it checked to see if it suffered damage in the post with their courier.
Phil
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gholland(at)content-strea
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| Posted: Fri Mar 19, 2010 8:21 am Post subject: Europa parts supply - 'Handling fee' warning. |
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Standard Practice! Try RS Components and others where it is 25%!
Would you want that returned Torque Tube as a purchase without it being
checked?
In the grand scheme of things the weight of that improved unit is a small
percentage in the total weight of a Europa build. If you're fitting the
clamps with the older style then what's the difference....
Who'd be a Supplier with a customer base of some that never seem happy!
I'm glad that I seen complimentary comments about Europa too.
Based on past events it's good we still have a Europa Company.
Gerry
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raimo.toivio(at)rwm.fi
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| Posted: Fri Mar 19, 2010 9:03 am Post subject: Europa parts supply - 'Handling fee' warning. |
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Correct!
10 % is almost nothing!
I have to say I cannot understand how it is possible they accept things back w ANY per cent!
To have a right to return items is not a matter of course for customer without special purchase agreement.
As a current owner of Europa I am very happy there is a vital company behind.
Without Europa /Swift Aircraf it could be very hard to solve some problems or get certain spares.
Also the retail prices of our planes are much higher because there is a living factory which can support a new owner.
What would be a builder status without a company (and without some stages)?
Raimo Toivio
Finland
OH-XRT
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gholland(at)content-strea
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| Posted: Fri Mar 19, 2010 9:30 am Post subject: Europa parts supply - 'Handling fee' warning. |
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That's a fair point.
Maybe a little chat is required to work out way forward.
Based on the amount of effort that has gone into the Torque Tube problems I
think you'd be justified. The Carrier may be to blame and a claim justified
too
Gerry.
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fklein(at)orcasonline.com
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| Posted: Fri Mar 19, 2010 7:54 pm Post subject: Europa parts supply - 'Handling fee' warning. |
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Given the state of the global economy, the plethora of new designs,
and the extreme competitiveness in the LSA and kitplane markets, I
want to support the new Europa company in every way I can. I am very
grateful that Dave Stanbridge, Roger, and John Wheeler were able to
come to terms in a manner which allowed the company to continue
operations and hopefully prosper in the future. The initiatives taken
are just now beginning to bear fruit, and I certainly support
reasonable good business practices. I recognise that sourcing parts
and maintaining inventories is a constant challenge.
I'm reminded of that old saw about how to make a small fortune in
general aviation...the answer of course being that you start with a
large fortune...challenging indeed!
I save my wrath against the corporate world to slather on Wall
Streeters, Ponzi Schemers, and the Gnomes of Zurich.
Fred
A194
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jrgowing(at)bigpond.net.a
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| Posted: Fri Mar 19, 2010 11:01 pm Post subject: Europa parts supply - 'Handling fee' warning. |
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I support Fred Klein's view and hope they continue to prosper!
JR (Bob) Gowing in Oz
do not archive
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grahamsingleton(at)btinte
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| Posted: Sat Mar 20, 2010 3:26 am Post subject: Europa parts supply - 'Handling fee' warning. |
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I too think we need to help Europa factory succeed. Those of you who remember my tail wheel/ rudder drive mod which reverts to push rod drive for the rudder will be pleased to note that the factory are now supplying the mod kit. I strongly recommend this mod as it reduces the loads on the rudder hinges and flanges.
regards
Graham
From: Fred Klein <fklein(at)orcasonline.com>
To: europa-list(at)matronics.com
Sent: Saturday, 20 March, 2010 3:37:42
Subject: Europa-List: Re:Europa parts supply - 'Handling fee' warning.
--> Europa-List message posted by: Fred Klein <fklein(at)orcasonline.com (fklein(at)orcasonline.com)>
Given the state of the global economy, the plethora of new designs, and the extreme competitiveness in the LSA and kitplane markets, I want to support the new Europa company in every way I can. I am very grateful that Dave Stanbridge, Roger, and John Wheeler were able to come to terms in a manner which allowed the company to continue operations and hopefully prosper in the future. The initiatives taken are just now beginning to bear fruit, and I certainly support reasonable good business practices. I recognise that sourcing parts and maintaining inventories is a constant challenge.
I'm reminded of that old saw about how to make a small fortune in general aviation...the answer of course being that you start with a large fortune...challenging indeed!
I save my wrath against the corporate world to slather on Wall Streeters, Ponzi Schemers, and thics.com/Navigator?Europa-List" target="_blank">http://www.matronics.com/N= - MATRONICS WEB FORUMS="http://forums.matronics.com" target="_blank">http://forums.matronics.  tronics.com/contribution" target="_blank">http://www.matronics.com/contri================
[quote][b]
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rlborger(at)mac.com
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| Posted: Sat Mar 20, 2010 6:45 am Post subject: Europa parts supply - 'Handling fee' warning. |
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Europaphiles,
I'll have to add my tuppence in support of Europa. Many businesses have some sort of restocking fee associated with the return of expensive and specialized products. I can sympathize with FlyingPhil. I lost over £10K in promised goods back when Europa went bust. It all had to be purchased again from the vendors, most of whom also lost big. To say I was p-o'd would be an understatement. The treatment received by the receiver company was crap to say the least. That's in the past now. The Stanbridge group has worked very hard to restore Europa and make a going concern out of it. New products, new development and, considering the business climate these days, good support have been provided. Cut them some slack, as we say over here, and continue to support them so they may continue to support us.
As for Graham's tail drive mod, I have it. It installs easily and it certainly does reduce the loads on the both the rudder hinges and the tailwheel. I would recommend it. Just keep the cables to the tailwheel tight!
Check six,
Bob Borger
Europa Kit #A221 N914XL, XS Mono, Intercooled 914, Airmaster C/S
http://www.europaowners.org/forums/gallery2.php?g2_itemId=60232
Aircraft Flying!
3705 Lynchburg Dr.
Corinth, TX 76208
Home: 940-497-2123
Cel: 817-992-1117
On Mar 20, 2010, at 6:25, GRAHAM SINGLETON wrote:
| Quote: | I too think we need to help Europa factory succeed. Those of you who remember my tail wheel/ rudder drive mod which reverts to push rod drive for the rudder will be pleased to note that the factory are now supplying the mod kit. I strongly recommend this mod as it reduces the loads on the rudder hinges and flanges.
regards
Graham
From: Fred Klein <fklein(at)orcasonline.com (fklein(at)orcasonline.com)>
To: europa-list(at)matronics.com (europa-list(at)matronics.com)
Sent: Saturday, 20 March, 2010 3:37:42
Subject: Re:Europa parts supply - 'Handling fee' warning.
--> Europa-List message posted by: Fred Klein <fklein(at)orcasonline.com (fklein(at)orcasonline.com)>
Given the state of the global economy, the plethora of new designs, and the extreme competitiveness in the LSA and kitplane markets, I want to support the new Europa company in every way I can. I am very grateful that Dave Stanbridge, Roger, and John Wheeler were able to come to terms in a manner which allowed the company to continue operations and hopefully prosper in the future. The initiatives taken are just now beginning to bear fruit, and I certainly support reasonable good business practices. I recognise that sourcing parts and maintaining inventories is a constant challenge.
I'm reminded of that old saw about how to make a small fortune in general aviation...the answer of course being that you start with a large fortune...challenging indeed!
I save my wrath against the corporate world to slather on Wall Streeters, Ponzi Schemers, and ...
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http://www.matronics.com/Navigator?Europa-List |
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