rv10flyer(at)verizon.net
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 Posted: Fri Mar 09, 2012 9:50 am Post subject: list of kudos |
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I had a fellow mentor and RV-10 pilot in town this week. Anytime he’s in town I take advantage of his humble knowledge. This week he helped with all sorts of loose issues, which of course opened up numerous other items to be tightened and adjusted. One item I have been fighting from the start has been oil! It has been on the bottom and back of my engine from day one. Appears there is a issue somewhere on the bottom front of the case that oil drips out of- while standing still. AMERICA’s Engine told me they would do whatever I needed to get the issue resolved. They had their engine builder call me and discuss options to minimize the leaks. It will be a long process and hopefully it will get resolved but I give Kudos to them for standing by their product, regardless of time and any warranty- neither ever brought up
Another oil leak I have is from my CURTIS oil drain valve. I called Curtis, a small company a few months back and they told me to do a few things. The issue was not resolved and they are sending me a new valve, again kudos to them for making the process easy.
Another great kudos goes out to DYNON, they are outstanding in taking care of their customers. Everytime I call them for help they are quick to respond and work with me to get the issues completed. They have sent me new hardware, in the form of a Autopilot servo and bracket, without question, when they realized that the servo they had in the past was not a good solution for the RV-10, no upgrade fees nothing. This is only one of many times they have spared no expense to resolve my issues.
I want to assure others know that there are so many companies out there that are excellent with customer service. If one is on the wall between an expensive certified PFD or a Dynon that is almost as nice, but free database updates for life, just know that these companies will take care of you.
Pascal
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