nuckolls.bob(at)aeroelect
Guest
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 Posted: Tue Jan 22, 2013 5:34 am Post subject: Oops, hit send too soon |
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At 08:36 PM 1/21/2013, you wrote:
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Bob,
I'm not familiar with the term "golden suite" in this context. A
quick dfn please.
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Collection of elegant solutions. Every
new product is fraught with birthing
pains and it seems that they number
in proportion to the square of the
complexity.
If the design/manufacturing/marketing
team can refrain from radical tangents
in a product's evolution, it has a chance
of maturing into a golden suite of
elegant solutions. Airplanes like the
J3, BE36, C172, C185, C208, RVs,
Ezs, Kitfox, come to mind just to name
a few. Yeah, you can fiddle with engines
and avionics but the core strengths
require no further attention . . .
the design goal has been satisfied.
When any of those airplanes presents with
a problem, it's almost a sure bet that
the problem is rooted in behaviors of
the users, a departure from "been there,
done that" as opposed to a design deficiency.
In the context of policy and procedure, there's
a school of thought that suggests you can
write down a set of rules, get them blessed,
and declare them the official path to Nirvana.
i.e. the Golden Suite of ideas. Individuals
who put a lot of faith in such rules are seldom
beneficiaries of the school of: Understand
the customer's wants. Deliver to those wants
with reliability, warranty and incremental
improvement. Failure to deliver offers risk
that the customer takes their business elsewhere.
Hawker-Beechcraft expended $millions$ in
achieving and maintaining ISO standards
for the generation of policies and procedures.
But after all the dust settled and we were
'holy watered' . . . nothing changed except
that it got more expensive to do the best
we knew how to do.
I.e., words in books do not motivate suppliers
of goods ands services to improve on
the best they know how to do. Smiling
customers waving credit cards are 1000
time more incentive than a row of P&P books
on the shelves.
Bob . . .
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